To truly solve water, you must see it as clearly as possible.
Visibility is the key to making water systems more efficient, safer and more affordable. Xylem provides digital insights to help visualize network behavior, optimize system performance and proactively protect assets and communities to ensure continuity and resilience. 

Overcome your most pressing water challenges.
Your focus is to deliver high-quality water that is safe and affordable while maintaining infrastructure and protecting your network and the communities it serves. Our role at Xylem is to be a pragmatic innovator and partner to help you build the future of water through an expansive portfolio of digital solutions to address your most pressing challenges. 

Now is the time to see what's possible for water.
Working together, we uncover the insights required to make data-informed decisions and confidently plan for the future. These insights enable you to drive better outcomes across the entire water cycle to make water safer, more accessible and more affordable for all. Please do not hesitate to contact decisionintelligence@xyleminc.com with any questions. 



Xylem Decision Intelligence

1 International Drive

Rye Brook, NY 10573


Phone: +1.443.766.7873


  • Thousands of ‘digital twin’ definitions exist, but most only refer to the technology in its most basic form. A digital twin is the assimilation of data and an operational model that helps operators understand how a physical asset, process or system should be performing, and helps to provide insights and predict performance under changing conditions.

  • Whether at the asset, process, or system level, utilities can unlock big results quickly by putting their digital twin to work in the right way. For those who don’t know where to start, following a simple audit, evaluate, and prioritize approach can provide the building blocks needed to realize transformative gains.

  • The cost of water lost through leaks and breaks (real loss) is estimated at $14 billion per year worldwide. Apparent loss, water lost via theft, or metering inaccuracies is millions more. Beyond the cost of replacing that water through treating and pumping and re-purchasing, the impact is felt through decreased service levels, rate increases, and missing regulatory targets.

  • Xylem Smart Asset Management Performance & Reliability Optimization (SAM PRO) is a unique decision-intelligence tool, rooted in digital twin technology, that provides utilities with full monitoring, diagnostic and prediction insights into an asset’s technical and performance condition.

  • This e-book will explore the role that digital twin technology can play in optimizing operations and how utilities can apply this technology to maximum effect. 

  • Whatever the challenges — population growth, changing weather patterns, deteriorating infrastructure, etc. — wastewater treatment operators continue to seek affordable ways to minimize sewer overflows, achieve discharge compliance, and avoid consent decrees. Improved decision intelligence solutions offer a path to better outcomes, while minimizing new investment in gray infrastructure.

  • Although force mains are a relatively small percentage of the total wastewater collection infrastructure, they represent a higher level of risk because of fallout from catastrophic failures. Here are some key guidelines wastewater utilities can use to stay ahead of those catastrophes by adopting proactive steps to pinpoint potential problem areas in advance.

  • Whether they occur in traditional problem areas or pop up as surprises after a heavy downpour, combined sewer overflows (CSOs) and sanitary sewer overflows (SSOs) create multiple headaches for wastewater utilities — regulatory penalties, consent decrees, upsets in wastewater treatment trains, etc. Here is how knowing more about their ‘hidden’ causes can keep them in check.

  • Wastewater collection pumping, by its nature, is a harsh environment application compounded by foreign objects that find their way into the system. Non-clog pumps built on a series of smart principles — smart design, smart control, and smart analytics — can reduce maintenance demands, extend pump life, and minimize total lifecycle costs. Here is how such an approach can work under real-world challenges in the field.

  • Decision support systems at water utilities are evolving with new technology and machine learning. An interview with Luis Montestruque, VP of Digital Solutions at Xylem, reveals how digital twins and decision intelligence are helping utilities better understand their infrastructure so they can make smarter decisions.

  • Getting the most from your assets by lowering risk and improving level of service through integrated data, technology and optimized work management.

  • In times of economic uncertainty, water utilities are challenged to do more with less. It becomes even harder to balance operational requirements with financial sustainability and ratepayer concerns over affordability. Our experts have five tips for how utilities can build financial resilience.