• When the aging water distribution infrastructure in Araguaína, Brazil, (pop. 183,000) reached a level of 47 percent non-revenue-water (NRW) loss, the contracted utility operator knew that something needed to change. With such a massive challenge, they concluded that their best approach was to divide and conquer. Here is the story of how they are breaking their problems down to size with a solution that is on pace to pay for itself.

  • As water distribution pipelines across the country continue to age well beyond their expected lifespan, reducing non-revenue water (NRW) to keep a lid on production costs should be a primary goal of every water utility. The encouraging news for utilities is that newer advanced electronic meters that function more like sensors, combined with other conventional approaches, can more accurately pinpoint leaks before they happen.

  • By some accounts, as much as 20 percent of water utility customers across the U.S. aren’t aware that they have an active water leak. Until those customers understand that a leak is negatively impacting their water bill, they will likely have little interest in the underlying data.

  • Escondido, California, has been on a growth trajectory, having tripled the typical rate of development in the past few years.

  • Mitigating non-revenue water (NRW) challenges has taken an increasing role in water utilities over the past several years. There is a saying in the water industry that ‘what gets measured gets managed’ and the American Water Works Association has recommended water utilities rely on actionable performance indicators to meet the challenges brought on by real losses and apparent losses resulting in underbilling.

  • The greatest threats to our water supply can be overcome through the application of digital technologies, but widespread implementation remains a hurdle.

  • Albert Einstein once said: “we cannot solve our problems with the same thinking we used when we created them.” This same adage applies to water utilities today as water conservation takes on a greater role for customers and governments, pushing sustainability to the forefront of industry challenges. Thankfully, utilities no longer have to rely on the same old solutions when examining and addressing water loss.

  • When it comes to digital transformation via ‘smart city’ technologies for leak detection or sewer overflow prevention, utility needs inevitably overlap with the economic and infrastructure interests of other city operations. Evaluating operating efficiencies in the context of three-dimensional (3D) ROI can uncover practical ways to drive greater dividends for all concerned — utilities, society, and the environment around them.

  • A team member from Master Meter approached Amanda Selph, Business Manager at Belforest Water System, with a problem; the meters in the system were rapidly nearing the end of their life span and Belforest’s growth rate was exceeding staff’s capacity to keep up. “We were changing 30 to 40 meters a month that were no longer working, and that was on top of the growth we were experiencing. It would not be uncommon for them [Belforest employees] to change out 50 to 60 meters a month,” Mrs. Selph states. “We were at a tipping point from a staffing perspective and we needed a solution that would show immediate financial results.”

  • As a meter technology company, we understand the importance of approaching challenges with smart solutions and proactive communication. Ultimately, our technology is all about helping customers and utilities to feel empowered, connected, and capable of taking on problems. Master Meter, Inc. created a list of the top 12 communication hacks found to be most successful in 2020. Implement these tactics and watch your utility connect with your customers and build trust with your community.


  • Wireless Remote Monitoring With Trimble Telog 32 Series RTUs

    Continuing the tradition of ground breaking products that add exciting new capabilities for smart, remote monitoring in water and wastewater networks.

  • Mi.Node W Meter Interface Unit The Mueller Systems Mi.Node W meter interface unit provides a direct connection to all Hersey water meters equipped with a Translator® encoder register.
  • E-Series® Ultrasonic Plus Meter

    The E-Series® Ultrasonic Plus meter uses transit time technology to measure cold potable water and incorporates an integrated valve into the lay length of the meter. This valve feature allows water utilities to actuate the valve remotely to temporarily restrict water service safely and efficiently.

  • Mueller Systems Mi.Hub Data Collector

    The Mueller Systems Mi.Hub data collector component of the Mi.Net® system enables true, two-way radio frequency communication between water meters equipped with Translator® encoder registers, Mi.Node W meter interface modules, Mi.Node E electric modules and the Mi.Host server.

  • Mueller Systems 420 RDM: Remote Disconnect Meter

    420 RDM enables utilities to remotely manage water services through the Mi.Net® Mueller Infrastructure Network for Utilities--Mueller Systems' fixed 2-way AMI system--or from the safety of their vehicles.


Why have only 20% of water utilities deployed an AMI fixed network?  If you are considering a fixed network, I've got something you seriously need to consider prior to soliciting quotations or putting out your RFP. The question is, who is going to manage the network infrastructure? Do you have qualified individuals within your utility ready to continuously monitor, maintain and manage the network? In this video, we're going to discuss some of the options available for water utilities today: a utility managed network versus a network as a service agreement (NaaS).