Water utility managers today face a conundrum. The American Water Works Association (AWWA) recommends a water utility strive for non-revenue water loss at 10-15 percent, but managers know that many systems lose as much as 50 percent. Discovering where these losses occur is difficult.
Salisbury-Rowan Utilities in Salisbury, N.C. prides itself on providing excellent customer service. While its commercial and industrial customers comprise just 15 percent of total customer accounts, they generate 65 percent of the utility’s monthly billed volume. That’s why, when it came time to select a new meter reading solution, the ability to receive data-driven analytics to better understand, monitor and manage its operations was a top priority for the utility’s leadership team.
This white paper describes how utilities can apply TCO evaluation, which takes into account on-going operations costs, replacement and lifecycle costs and personnel, as well as initial capital investment, to get a more complete picture of what systems will actually cost over time. These TCO calculations prove that point-to-multipoint fixed-network solutions can provide the best TCO of any competitive system, including manual, drive-by or mesh fixed-network solutions.
Heber Springs, a resort town in northcentral Arkansas, had been experiencing various challenges for a number of years. The utility’s team was facing difficulties in finding qualified personnel to obtain accurate and timely meter readings, identifying leaks quickly due to inaccurate or old meters, and managing extra time spent on misreads and rechecking meter reads. Read the full case to determine how the utility realized that that Badger Meter’s solution would be more cost effective in the long-term compared with other major metering companies.
Operational efficiency and conservation are increasing in focus among water utilities across the United States, however, they are especially important to Calimesa, Calif.-based South Mesa Water Company.
Providing clean drinking water to its citizens since the early 1800s, Nashville’s city government has a deep-rooted history in the water industry. Today, Nashville Metro Water Services (MWS) serves more than 191,000 customers in Nashville and surrounding counties.
Accurate and dependable water metering is more important than ever for today’s water utilities. Although utility managers are tasked with meeting tight budgets, it is imperative for utilities to invest in their water metering infrastructure. When making meter selection decisions, utilities must consider several factors. These include service size, application, and expected flow rates. There is no “one type fits all” application when it comes to meter technologies.
The 37 million gallon per day William B. Cater Water Treatment plant serves City of Santa Barbara with the majority of its drinking water while also supplying treated water to the districts of Montecito Water, Carpinteria Valley Water, Goleta Water, and La Cumbre Water.
The City of Coeur d’Alene, Idaho, had been using a drive-by Automatic Meter Reading (AMR) system to read all of its meters since 2010, but according to Rob Stark, utility supervisor for the City of Coeur d’Alene Water Department, it wasn’t realizing the full benefits with its existing system.
The City of Coeur d’Alene, Idaho, had been using a drive-by Automatic Meter Reading (AMR) system to read all of its meters since 2010, but it wasn’t realizing the full benefits with its existing system. A Badger Meter AMR solution was chosen based on its strong track record for increased savings, more accurate measurement, and customer service improvements, supported by sophisticated data analysis and leak detection features. With the new system, the city now sees greater revenue, reduced water loss, and improved efficiency.
Dried up reservoirs, cracked dirt and empty swimming pools are just a few of the visual reminders of the ongoing California drought. But what most people don’t see is the water providers, like Mark Sprague at the City of Fountain Valley, working tirelessly to keep the water running.
Considering the invaluable service provided to the society by the water companies, it is imperative to ensure their sustainability. To achieve this objective, these organizations must be allowed to fulfill their mission with effectiveness and efficiency. Information and communication technologies are especially important tools in this pursuit of enhanced performance.
For the past 150 years, Sensus has brought water metrology products to market that have led the industry in technology, efﬁciency and accuracy. Today is no different as environmental regulations and sustainable technologies are key concerns for water utilities.
The biggest flood in decades roared through the Village of Johnson City, NY, one day in September 2011, and the water department lost everything, including their office, which was submerged in several feet of water. Working with Neptune Technology Group, Johnson City began installation of its new Neptune meters, along with E-Coder®)R900i™ combination solid state absolute encoder/RF meter interface units.
Water Meters|Automatic Meter Reading Systems|Fire Service Meters|Control Instrumentation
Maximize efficiencies. Enhance revenue. Improve customer service. Conserve precious natural resources. You can do it all with ARB® Utility Management Systems™ from Neptune. Since 1892, Neptune has provided utility metering systems that save time, money, and labor.
Mueller Water Products, Inc. manufactures and markets products and services that are used in the transmission and distribution of safe, clean drinking water and in water treatment facilities throughout North America.
Water Meter Manufacturer|National Chain of Distributors for Sales and Service|Award-Winning AMR Wireless RF Meters
Badger Meter is a leading manufacturer and marketer of flow measurement and control products, serving water utilities, municipalities and industrial customers worldwide. Measuring a variety of liquids, from potable water to oil and lubricants, to industrial processes, our products are known for their high degree of accuracy, long-lasting durability, and their ability to provide valuable and timely measurement information to our customers.
ABOUT AMR, AMI & METERING
Automatic Meter Reading (AMR) is a system and process used to remotely collect water meter data without the physical presence of personnel at the reading point. The system can be configured to read multiple meters at exactly the same point in time such as midnight or at the end of every month. Automatic Meter Readers (AMR) also known as SMART Meters afford suppliers with a cost effective solution to meter reading. Automatic meter readers use a real time wireless communication network to connect digital water meters with a central management system. Digital water meters use ultrasonic measurement technology to provide precise meter readings. AMR is a key driver of efficiency for water utilities by lowering costs by optimizing maintenance interventions and lowering reading operations. An effective AMR system can only work if the water meter has a pulse out where a radio transmitter will be attached to it. Multiple meter readings will then be transmitted to a device called the repeater. Using GPRS the readings will be transmitted to a server. The data can then be obtained from the server for use. AMR devices incorporate smart image recognition technology (OCR – Optical Character Recognition), BPL (Broadband Power line) as well as PLC (Power line Communications) technologies.
Advanced Metering Infrastructure (AMI) are the systems beyond simply the meters that allow utility professionals to not only collect and analyze water usage, but also communicate back to metering devices, either on request or on a schedule. These systems include electronic/digital hardware and software providing continuously available remote communications. A typical AMI solution equips the customer with advanced solid state, electronic AMR meters that collect time-based data. These meters have the ability to transmit the collected data through commonly available fixed networks such as Broadband over Power Line (BPL), Power Line Communications (PLC), Fixed Radio Frequency (RF) networks, and public networks (e.g., landline, cellular, paging). The meter data are received by the AMI host system and sent to the Meter Data Management System (MDMS) that manages data storage and analysis to provide the information in useful form to the utility.
Utilities are turning toward advanced metering infrastructure (AMI) systems as part of larger “Smart Grid” initiatives. AMI extends current advanced meter reading (AMR) technology by providing two way meter communications, allowing commands to be sent toward the home for multiple purposes, including “time-of-use” pricing information, demand-response actions, or remote service disconnects.