• Manufacturing sites have many automatic controllers (typically in the hundreds or even thousands for large facilities). These controllers are designed to run in automatic mode without operator intervention. Most sites don’t have insight into how these controllers are actually performing. 

  • Until recently, the City of North Miami Beach relied on traditional walk-up, manual meter reading, and a leak detection service that visited quarterly to survey areas of its distribution system. Surveyors would visit two weeks per quarter, helping city staff systematically go from one end of the 550-mile pipeline system to the other in one-mile sections—it took one and a half years to get through the city’s 25-square-mile service territory. While the city was able to maintain its system and identify leaks, the process was labor intensive and the city understood that automating meter reading and leak detection could be done simultaneously, saving precious time, staff resources, money—and most importantly, water.

  • In a world driven by technology, data is the key to better understanding everything from personal behavior to business performance. For water utilities, collecting data through smart technology is essential for better operations, customer service, and conservation efforts.

  • When the aging water distribution infrastructure in Araguaína, Brazil, (pop. 183,000) reached a level of 47 percent non-revenue-water (NRW) loss, the contracted utility operator knew that something needed to change. With such a massive challenge, they concluded that their best approach was to divide and conquer. Here is the story of how they are breaking their problems down to size with a solution that is on pace to pay for itself.

  • As water distribution pipelines across the country continue to age well beyond their expected lifespan, reducing non-revenue water (NRW) to keep a lid on production costs should be a primary goal of every water utility. The encouraging news for utilities is that newer advanced electronic meters that function more like sensors, combined with other conventional approaches, can more accurately pinpoint leaks before they happen.

  • By some accounts, as much as 20 percent of water utility customers across the U.S. aren’t aware that they have an active water leak. Until those customers understand that a leak is negatively impacting their water bill, they will likely have little interest in the underlying data.

  • Escondido, California, has been on a growth trajectory, having tripled the typical rate of development in the past few years.

  • Mitigating non-revenue water (NRW) challenges has taken an increasing role in water utilities over the past several years. There is a saying in the water industry that ‘what gets measured gets managed’ and the American Water Works Association has recommended water utilities rely on actionable performance indicators to meet the challenges brought on by real losses and apparent losses resulting in underbilling.

  • The greatest threats to our water supply can be overcome through the application of digital technologies, but widespread implementation remains a hurdle.

  • Albert Einstein once said: “we cannot solve our problems with the same thinking we used when we created them.” This same adage applies to water utilities today as water conservation takes on a greater role for customers and governments, pushing sustainability to the forefront of industry challenges. Thankfully, utilities no longer have to rely on the same old solutions when examining and addressing water loss.


  • ORION® Cellular LTE Endpoint

    Utilizing the secure, existing cellular network infrastructure, the ORION® Cellular LTE endpoint is designed for maximum flexibility to meet a variety of your AMR and AMI water meter reading system and application needs.

  • Innov8 Digital Register

    The water utility industry is changing as the cost of treating and delivering water is constantly rising. Utilities need to be more efficient while utilizing fewer resources. Increased consumer awareness and higher water bills must be met with responsive customer service. Information is being demanded to analyze billing reads and consumption patterns. Large end-users are looking for techniques to assist with conservation and cost controls. Clearly, demands upon water industry professionals are increasing.

  • Aclara ACE For Water Utilities

    Thanks to the increased prevalence of advanced metering infrastructure (AMI) and other smart infrastructure solutions (SIS) as well as the evolving demands of the utility consumer, an effective consumer engagement (CE) strategy has become a critical component of a utility’s overall service offering for their customers. Without an effective CE strategy in place, utilities could fall short of their customers’ expectations, thus leading to consequences such as lower customer satisfaction, higher call center volumes, and a higher cost to serve. To respond, utilities require a reliable CE solution that can adapt to their objectives, enabling them to meet their customers’ expectations, and position the utility to better serve their customer base.

  • SONATA® Ultrasonic Meter

    The Sonata Residential Ultrasonic water meter is Master Meter’s next step in unifying our ultrasonic solid-state measurement profile. Utilizing advanced ultrasonic flow measurement, the Sonata greatly improves low flow measurement compared to residential mechanical meters, making it an ideal solution for addressing Non-Revenue Water (NRW).

  • HQ40d Portable Meter Kit

    Designed for water quality experts, the Hach HQ40d portable meter is an advanced meter that takes the guesswork out of measurements.


Why have only 20% of water utilities deployed an AMI fixed network?  If you are considering a fixed network, I've got something you seriously need to consider prior to soliciting quotations or putting out your RFP. The question is, who is going to manage the network infrastructure? Do you have qualified individuals within your utility ready to continuously monitor, maintain and manage the network? In this video, we're going to discuss some of the options available for water utilities today: a utility managed network versus a network as a service agreement (NaaS).