A common drive among inventors is the hope of building “a better mouse trap.” There may be products that satisfy their users every day, but are crying out for improvement. One company has found that opportunity in water meters, taking a technology that has worked in the industrial space and offering it for the first time for residential applications.
Web-based software services, more commonly called cloud computing or Software as a Service (SaaS), are being implemented globally by users in virtually all types of organizations.
Electromagnetic water meters are becoming more and more popular for bulk measurement of residential and commercial drinking water, especially as pricing and metering gain traction as tools for more efficient use of water and water conservation.
Bethpage Water District’s (New York) outdated water metering system led to customer service concerns, such as a slow response time for detecting leaks and insufficient data for billing inquiries.
Leakage is one of the primary concerns for water utilities worldwide, yet North American investment in water loss has, historically, not addressed the problem with sufficient urgency or expertise. Slowly, the regulatory lag to efficiently control leakage is beginning to shift, however.
Salisbury-Rowan Utilities in Salisbury, N.C. prides itself on providing excellent customer service. While its commercial and industrial customers comprise just 15 percent of total customer accounts, they generate 65 percent of the utility’s monthly billed volume. That’s why, when it came time to select a new meter reading solution, the ability to receive data-driven analytics to better understand, monitor and manage its operations was a top priority for the utility’s leadership team.
Most recently, Frankfort Village officials decided to replace its water and electric meters and implement an advanced metering infrastructure (AMI) network to increase the operational efficiencies of its water and electric infrastructure in ways that would help improve employee safety, water and energy conservation and customer service while also reducing operational costs.
The majority of the water in the city of Simi Valley, California, is provided by Ventura County Waterworks District 8, serving approximately 26,000 metered connections — 22,000 of which are now read by Neptune’s R900® System.
The city of Yakima services approximately 19,000 accounts within 27 square miles in the Yakima Valley. Frequent droughts, above average water loss and inaccurate meters prompted the city to search for a vendor who could provide a turnkey solution complete with a quality product line. The selected vendor also needed to have an endpoint that could withstand the extreme conditions experienced inside their meter pits including high humidity and varying temperatures.
Dried up reservoirs, cracked dirt and empty swimming pools are just a few of the visual reminders of the ongoing California drought. But what most people don’t see is the water providers, like Mark Sprague at the City of Fountain Valley, working tirelessly to keep the water running.
While utilities use sophisticated systems to supply clean water as well as collect and treat wastewater, the effort to manage incidents and outages leaves room for improvement. Water utilities often rely on manual processes to handle customer reports of leaks, loss-of-service or quality issues.
Bethpage Water District’s (New York) outdated water metering system led to customer service concerns, such as a slow response time for detecting leaks and insufficient data for billing inquiries. By installing new meters and advanced metering analytics software, the district increased visibility into its operations, resulting in greater revenue and improved customer service.
The biggest flood in decades roared through the Village of Johnson City, NY, one day in September 2011, and the water department lost everything, including their office, which was submerged in several feet of water. Working with Neptune Technology Group, Johnson City began installation of its new Neptune meters, along with E-Coder®)R900i™ combination solid state absolute encoder/RF meter interface units.
CMU was in the process of replacing more than 4,000 outdated water and electric meters when it determined that the project also presented an ideal opportunity to implement a systemwide advanced metering infrastructure (AMI) network.
Water Meters|Automatic Meter Reading Systems|Fire Service Meters|Control Instrumentation
Maximize efficiencies. Enhance revenue. Improve customer service. Conserve precious natural resources. You can do it all with ARB® Utility Management Systems™ from Neptune. Since 1892, Neptune has provided utility metering systems that save time, money, and labor.
Mueller Water Products, Inc. manufactures and markets products and services that are used in the transmission and distribution of safe, clean drinking water and in water treatment facilities throughout North America.
Water Meter Manufacturer|National Chain of Distributors for Sales and Service|Award-Winning AMR Wireless RF Meters
Badger Meter is a leading manufacturer and marketer of flow measurement and control products, serving water utilities, municipalities and industrial customers worldwide. Measuring a variety of liquids, from potable water to oil and lubricants, to industrial processes, our products are known for their high degree of accuracy, long-lasting durability, and their ability to provide valuable and timely measurement information to our customers.
ABOUT AMR, AMI & METERING
Automatic Meter Reading (AMR) is a system and process used to remotely collect water meter data without the physical presence of personnel at the reading point. The system can be configured to read multiple meters at exactly the same point in time such as midnight or at the end of every month. Automatic Meter Readers (AMR) also known as SMART Meters afford suppliers with a cost effective solution to meter reading. Automatic meter readers use a real time wireless communication network to connect digital water meters with a central management system. Digital water meters use ultrasonic measurement technology to provide precise meter readings. AMR is a key driver of efficiency for water utilities by lowering costs by optimizing maintenance interventions and lowering reading operations. An effective AMR system can only work if the water meter has a pulse out where a radio transmitter will be attached to it. Multiple meter readings will then be transmitted to a device called the repeater. Using GPRS the readings will be transmitted to a server. The data can then be obtained from the server for use. AMR devices incorporate smart image recognition technology (OCR – Optical Character Recognition), BPL (Broadband Power line) as well as PLC (Power line Communications) technologies.
Advanced Metering Infrastructure (AMI) are the systems beyond simply the meters that allow utility professionals to not only collect and analyze water usage, but also communicate back to metering devices, either on request or on a schedule. These systems include electronic/digital hardware and software providing continuously available remote communications. A typical AMI solution equips the customer with advanced solid state, electronic AMR meters that collect time-based data. These meters have the ability to transmit the collected data through commonly available fixed networks such as Broadband over Power Line (BPL), Power Line Communications (PLC), Fixed Radio Frequency (RF) networks, and public networks (e.g., landline, cellular, paging). The meter data are received by the AMI host system and sent to the Meter Data Management System (MDMS) that manages data storage and analysis to provide the information in useful form to the utility.
Utilities are turning toward advanced metering infrastructure (AMI) systems as part of larger “Smart Grid” initiatives. AMI extends current advanced meter reading (AMR) technology by providing two way meter communications, allowing commands to be sent toward the home for multiple purposes, including “time-of-use” pricing information, demand-response actions, or remote service disconnects.