CONSUMER OUTREACH

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CONSUMER OUTREACH FEATURES, INSIGHTS, AND ANALYSIS

  • Smart Meters Educate Consumers On Water Usage
    Smart Meters Educate Consumers On Water Usage

    Can you imagine calling the electric company to demand a rebate because you had just received your bill and realized that over the past month, you inadvertently left all your lights on? As ludicrous as this scenario seems, it’s exactly the type of call water utilities receive from their customers.

  • California — A State Ready And Willing To Embrace Recycled Water
    California — A State Ready And Willing To Embrace Recycled Water

    Water has never been more in demand, and innovative approaches to improving water security have never been more imperative. As our global population grows exponentially, cities and towns expand to accommodate new inhabitants, providing the resources and services they need. Rapid agricultural and industrial development continues apace.

  • Trailblazing Efforts In Utility-Community Relations
    Trailblazing Efforts In Utility-Community Relations

    Traditionally (and unfortunately), contact between water providers and their customers has been mostly negative. Utilities might only share news on rate hikes, health advisories, service or traffic disruptions, etc., and typically only hear from customers who have a complaint. However, there are utilities with great reputations and relationships in the communities they serve; and the key to their success, besides providing excellent service, is a focus on positive communication.

  • Transitioning Social Media To A Key Component Of Your Public Relations Strategy
    Transitioning Social Media To A Key Component Of Your Public Relations Strategy

    As the utilities sector enters a new era, customer engagement is not just encouraged; it is expected. In 2018, social media has become a crucial part of digital communications strategies, making customers more informed and engaged than ever before. According to We Are Social, the number of social media users worldwide in 2018 is 3.196 billion.​

  • Advanced Metering Analytics: The Logical Evolution Of AMI
    Advanced Metering Analytics: The Logical Evolution Of AMI

    Just as different water utilities use different processes for turning raw source water into potable drinking water, so too do they take different routes to account for, and bill for, their output. Here is an overview of a cellular-based approach to collecting and leveraging data from water distribution operations that can achieve the greatest business advantage.

  • Empowering Consumers Is Key To Addressing Global Water Challenges
    Empowering Consumers Is Key To Addressing Global Water Challenges

    Consumers are taking advantage of technology to gain knowledge and demand rapid, inexpensive (sometimes free) delivery of goods. In supply chain terms, that’s called the last mile — getting the product to the consumer as quickly as possible.

  • Overcoming Smart Meter Fears: The Value Of Focusing Communication On AMI Benefits
    Overcoming Smart Meter Fears: The Value Of Focusing Communication On AMI Benefits

    The idea that ratepayers are afraid of what advanced metering infrastructure (AMI) may bring into their homes has made water utilities wary of implementing the technology. But are the fears justified? A new survey investigates the phenomenon and lights a path forward.

  • Remote Monitoring For Water Quality And Public Health
    Remote Monitoring For Water Quality And Public Health

    New technology helps utilities meet the challenges of maintaining a safe and adequate public water supply.

  • Crowdsourcing The First Water Management Database — With A Little Help From Companies
    Crowdsourcing The First Water Management Database — With A Little Help From Companies

    From Cape Town to Puerto Rico to Flint, MI, it's no surprise that drought, flooding, and water pollution can devastate communities, impacting lives and hindering economic growth. But the physical components of water supply — its abundance or scarcity, levels of pollution, and the competition over it — are only half of the equation when it comes to overall water security. What's just as important is how water is managed by public institutions, such as water utilities and local governments.

  • Micrometers: A Simple Solution To Water Scarcity
    Micrometers: A Simple Solution To Water Scarcity

    In the small community of Llimbe in Peru, water sources were running dry. The population had grown from 35 to 50 families, and some of the families were using more water than they actually needed. Because of this, if you lived higher on the hillside, you may only have water for an hour a day.

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DRINKING WATER PRODUCTS

Medical Illumination Medical Illumination

SCHOTT Lighting and Imaging delivers fiber optic and LED technologies to help redefine the boundaries of medical innovation, and provide deeper insights in helping medical experts see more of what is relevant to their diagnoses and therapies.

Market Research Report: The CMC Function: Best Practices And Optimization Market Research Report: The CMC Function: Best Practices And Optimization

ISR interviewed 15 CMC professionals at 14 Top 50 pharmaceutical and biotechnology companies, as well as one company outside the Top 50 to better understand the Chemistry Manufacturing and Controls function throughout the preclinical, clinical, and commercialization phases of the product development process.

High Potency Drug Manufacturing Containment Systems High Potency Drug Manufacturing Containment Systems

At Extract Technology we believe there are five questions you need to ask yourself before purchasing a high potency containment or isolator system. Creating a safe environment for people working with highly potent substances is not an easy task. It’s not just a matter of buying a readily made solution.

Asset Performance Management Asset Performance Management

Infrastructure is complex. It must operate reliably without compromising health and safety standards, and comply with industry and environmental regulations. The Asset Performance Management solution allows you to capture and analyze historical and real-time operational and asset data to improve asset performance, reduce costs, and facilitate mission critical decision making in core business operations. With APM, you can develop consistent, optimized inspection and maintenance plans to mitigate operating risks and improve overall reliability, efficiency, and availability.

RetrievOx™ Aeration Technology RetrievOx™ Aeration Technology

The RetrievOx™ aeration system is an aeration device utilized in numerous wastewater treatment applications, including biological processes, sludge digestion, holding tanks and post aeration. Each RetrievOx™ assembly consists of a grid of tubular fine bubble diffusers, guide track, and hoisting mechanism. The grids are located around the perimeter of the tank for access from walkways or work platforms. A portable electric winch is utilized to raise the diffuser grid to the top of the tank where it is accessible by plant staff for inspection, cleaning and replacement of diffusers. 

Market Research Report: Biologic API Contract Manufacturer Quality Benchmarking (3rd Edition) Market Research Report: Biologic API Contract Manufacturer Quality Benchmarking (3rd Edition)

This market research report was developed based off of the responses of 177 industry professionals involved in outsourcing biologic projects, and the 365 service encounters they’ve had over the last 18 months. It includes information on respondent’s outsourcing philosophies and practices, their perceptions of and experiences with CMOs involved in biologic API, how they select contract manufacturers for specific projects, and their performance analysis specific to the large molecule offerings of several different CMOs.

N<sub>2</sub>O/CO Analyzer (Nitrous Oxide, Carbon Monoxide) N2O/CO Analyzer (Nitrous Oxide, Carbon Monoxide)

LGR's N2O/CO Analyzer (Nitrous Oxide and Carbon Monoxide Analyzer) is the first instrument capable of continuously measuring ambient levels of nitrous oxide and carbon monoxide (with precision better than 0.1 ppb in 1 second) in real time (data rates to 10 Hz with optional external pump). Users can set up the instrument in minutes. Since CO is an excellent tracer of anthropogenic emissions, simultaneous measurements of CO and N2O can allow scientists to correlate the sources of N2O emissions.  TheN2O/CO Analyzer now also simultaneously measures water vapor  mole fraction. As a result, the instrument reports N2O and CO on a dry mol basis (accurately corrects for water vapor dilution and absorption line broadening effects) without the need for sample drying or empirical corrections.   (For simultaneous high precision measurements of CO and CO2, please refer to LGR's CO/CO2 Analyzer.)

Pharmaceutical Consulting and Engineering Services Pharmaceutical Consulting and Engineering Services

In industrial biotech our know-how covers all process phases from upstream processing to cultivation and downstream purification with a variety of strategies for purification processes. We also have experience of bio-safety level 3 facilities.

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LATEST INSIGHTS ON CONSUMER OUTREACH

  • Trailblazing Efforts In Utility-Community Relations

    Traditionally (and unfortunately), contact between water providers and their customers has been mostly negative. Utilities might only share news on rate hikes, health advisories, service or traffic disruptions, etc., and typically only hear from customers who have a complaint. However, there are utilities with great reputations and relationships in the communities they serve; and the key to their success, besides providing excellent service, is a focus on positive communication.

  • A Model For Drinking Water Utilities

    There is a lot of talk in the water sector about the "value of water". We want the public to understand it — and pay for water's full cost, including collection, treatment, and delivery — but how many utilities really know the value of their own product? Would you ever think about branding it? Louisville Water Company did.

  • Leveraging Federal Funds To Aid Local Sewer Improvements

    Inflow and infiltration (I&I) are ongoing concerns for many wastewater utilities. Even with diligent maintenance of infrastructure, there are limits to what can be controlled. One example of that is leakage in the lateral service lines connecting the sewer utility’s main to sewer customer buildings. Here is how one municipality took advantage of federal and local funding to encourage nearly 2,500 customers to upgrade deficient connections in their lateral service lines — to the tune of more than $4 million.

  • Lessons From DC Water’s Rock Star, George Hawkins

    In just eight years at DC Water, which provides drinking water, sewage collection, and sewage treatment in Washington, D.C., serving more than 600,000 residents, George Hawkins transformed the utility from insular and guarded to open and innovative.

  • How To Plan For Utility Disasters

    A utility in Indiana has bolstered its emergency planning by pretending one really did take place.

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WATER INDUSTRY FEATURES

  • Do You Pay 300 Times What You Could For Water?
    Do You Pay 300 Times What You Could For Water?

    On January 1st 2017, Philadelphia’s controversial “soda tax” went into effect, adding a 1.5-cents-per-ounce on sugary beverages sold in the city. Several cities across the U.S. have enacted similar taxes in a bid to battle diet-related diseases such as obesity and fund more healthy activities within their communities.

  • What Happens To The Chesapeake Bay Now?
    What Happens To The Chesapeake Bay Now?

    One of the great turnaround stories in the history of our nation’s water bodies is that of the Chesapeake Bay. Since 1976 when the Environmental Protection Agency (U.S. EPA) first undertook a comprehensive study of the Bay, efforts to address excessive nitrogen and phosphorous degradation of water quality have steadily improved the Bay’s complex ecosystem.

  • Full-Scale Installation Report For Z-92® Uranium Removal – Morongo Del Sur, CA
    Full-Scale Installation Report For Z-92® Uranium Removal – Morongo Del Sur, CA

    The Golden State Water Company selected WRT’s Z-92® Uranium Removal treatment system to reduce high concentrations of uranium in a single treatment system for three wells located in the Morongo Valley of California.  Since installation of the Z-92® Uranium Removal treatment system in Morongo del Sur in 2013, the uranium levels are being reduced to levels below the Maximum Contaminant Level (MCL).

  • Beyond Traditional AMI — The Smart Utility Network (SUN) Sheds Light Across The Entire Utility Water Cycle
    Beyond Traditional AMI — The Smart Utility Network (SUN) Sheds Light Across The Entire Utility Water Cycle

    Many utilities today are investing in advanced metering infrastructure (AMI). However, many of these same utilities often don’t realize the breadth of capabilities that a smart utility network (SUN) now offers. In the past, AMI networks were typically used for accurate metering and billing. Today, a smart utility network builds upon traditional AMI to provide multiple advantages across the full water cycle — and beyond.

  • Emerging Best Practices For Contamination Management In Pharmaceutical Manufacturing
    Emerging Best Practices For Contamination Management In Pharmaceutical Manufacturing

    Despite quality audits and third-party oversight, contamination of prescription and over-the-counter (OTC) pharmaceutical products is still prevalent. This article evaluates various emerging practices to overcome contamination issues.

  • Remove Perfluorinated Compounds From Drinking Water — Without Creating A Toxic Waste Stream
    Remove Perfluorinated Compounds From Drinking Water — Without Creating A Toxic Waste Stream

    Water utility managers have a lot of responsibilities, not the least of which is to keep up with the latest in the industry—contaminants, regulations, technology, and trends. And perfluorinated compounds (PFCs) are on the horizon as contaminants that may affect the public health. Water Online spoke with Calgon Carbon about these important emerging contaminants and how best to remove them.

  • Water Industry World Records
    Water Industry World Records

    You may have read recently that Orange County Water District (OCWD) and Orange County Sanitation District (OCSD) set a Guinness World Record for the most wastewater recycled to drinking water in 24 hours. The record attempt kicked off on February 15th 2018 to mark the 10th anniversary since the districts’ Groundwater Replenishment System was launched and culminated with more than 100 million gallons per day (MGD) being produced.

  • How To Use Biological Filtration To Meet Today’s Clean Water Challenges
    How To Use Biological Filtration To Meet Today’s Clean Water Challenges

    Utilities and industries need reliable and cost-effective treatment methods to protect critical water resources. Water professionals want proven technology to remove contaminants from drinking water, wastewater, and process water. These technologies must also be able to operate under a variety of flows and conditions.

  • Billions Of Gallons Of Treated Water Irrigates U.S. Lawns
    Billions Of Gallons Of Treated Water Irrigates U.S. Lawns

    For most of the United States, we’ve reached the time of year where Americans desire to maintain a perfectly green lawn starts to be tested by the warmer and dryer summer months. From the water industry’s perspective, it’s staggering just how many billions of gallons of treated water ends up being sprayed across our hallowed front and back yards in maintaining a full and aesthetically-pleasing lawn.

  • The Hidden Dangers Of Manganese In Drinking Water
    The Hidden Dangers Of Manganese In Drinking Water

    Evidence indicates that manganese (Mn) is more than a nuisance: it's a threat to health. It's time to get serious about removing it from drinking water.

  • Integrated Membrane Facility In The City Of Delaware, Ohio
    Integrated Membrane Facility In The City Of Delaware, Ohio

    To better comply with the Long Term 2 Enhanced Surface Water Treatment Rule (LT2) the City of Delaware (Ohio) piloted Torayfil hollow-fiber PVDF membrane modules to treat surface water for their 7.2 mgd full-scale facility. After significant review of the data, cost, and other factors, the City and URS selected Toray to utilize in the full scale design. Read the full case study to learn more.

  • Orchestrating Corrosion Control With Phosphate Analyzers
    Orchestrating Corrosion Control With Phosphate Analyzers

    As with so many other drinking water treatment processes, corrosion control demands a delicate balance among multiple factors. From the water-purifying chlorine that increases corrosion risk, to alternative strategies that reduce corrosion — using either elevated pH or phosphates — keeping corrosion under control requires sound strategy and reliable execution. Here are several approaches to addressing those conditions, along with options for better, more effective corrosion control.

  • Designing For Moldability: Volume 1 - A Rapid Injection Molding Reference Guide For Product Designers And Engineers
    Designing For Moldability: Volume 1 - A Rapid Injection Molding Reference Guide For Product Designers And Engineers

    This quick-reference user guide, for engineers and designers, talks about the guidelines and limitations for rapid injection molding. Learn how to get the best possible results for your real plastic molded parts.

  • Flow Meter Enhances Chlorination System Performance For Municipal Water Department
    Flow Meter Enhances Chlorination System Performance For Municipal Water Department

    The water municipality at a mid-size city in the Western region of the U.S. serving a population of about 180,000 people needed to address a chlorine disinfection system problem at one of its water treatment plants.

  • Automated Residual Control Maintains Tank Chloramine Residual Levels And Eliminates Nitrite Issues In 3 Million Gallon Tank
    Automated Residual Control Maintains Tank Chloramine Residual Levels And Eliminates Nitrite Issues In 3 Million Gallon Tank

    Loudoun Water in Northern Virginia has a history of embracing change and seizing opportunities to create a more robust and sustainable water system. Situated in the fast-growing suburbs of Washington DC, Loudoun Water provides chloraminated drinking water to over 65,000 households through a network of over 1,200 miles of pipes and 7 tanks. A key element of Loudoun Water’s mission to sustainably manage water resources has been their efforts to improve the operational efficiency of their drinking water system. For a chloraminated water system, that means getting control of nitrification.

  • How To Select The Right Carbon For Industrial Wastewater Systems
    How To Select The Right Carbon For Industrial Wastewater Systems

    Most industries are required to remove contaminants from wastewater systems before discharge to a receiving stream or municipal facility. Depending on the industry, contaminants may be numerous or difficult to treat. Finding the most effective, cost-efficient treatment method is critical for both business and the environment.

  • FSMA Compliance: How Separation Technology Gets — And Keeps — You There
    FSMA Compliance: How Separation Technology Gets — And Keeps — You There

    Are you confused about how to incorporate technology into FSMA compliance? If so, you are not alone. This article offer suggestions on how to apply technology at your plant to comply with FSMA.

  • X3725 Series X-Ray Inspection System Datasheet

    The X3735 x-ray system is a high detection sensitivity solution, with an integrated conveyor designed to inspect tall, rigid packaged products in a wide range of applications.

  • The Secret To Customer Satisfaction
    The Secret To Customer Satisfaction

    It’s simply understood: When your partner is happy, chances are you feel good, too. The same holds true in the relationship between your employees and customers. Workers provide the best service when they’re satisfied and supported by their employers.

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