CONSUMER OUTREACH RESOURCES

• A Tale Of Two Movies: Brave Blue World And Dark Waters

  It was the best of water, it was the worst of water, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the year of COVID and Brave Blue World and the year of Dark Waters. Two films on water bridged the gulf between Charles Dickens' spring of hope and darkness of despair, showing audiences two sides of the ongoing evolution of the water industry.

• Overcoming Challenges In A Context Of Crisis: Guarantee The Continuity And Quality Of Water Services

  In a context of crisis, the management of water supply, sanitation and purification services is critical. Managers must ensure the continuity and quality of services, whilst minimizing health risks for workers and customers.

• The Ecuadorian Company EPA Increases Revenue By 500%

  The public water company EPA in Ecuador integrated the management of its billing system into a single platform thanks to GoAigua. Efficiency was boosted by combining personalized consultancy on digital transformation with the implementation of GoAigua’s billing technology solution. A significant improvement in results was achieved, including a 500% increase in revenue and a 300% increase in payment collections.

• 4 Essential Asset Management Services Engineering Firms Need To Offer

  Engineering firms flourish by offering asset management services to help clients streamline processes and mitigate risks.

• Building A Bridge To Advanced Metering Infrastructure With Customer Engagement

  While advanced metering infrastructure (AMI) offers numerous financial and operational benefits for utilities, the case for deployment hinges on enhanced customer communication facilitated by real-time data.

• How To Stand Out On LinkedIn...Tips For Water Professionals

  On November 19 at 8:00 am Pacific time, join me for a free, information-packed webinar on how to use LinkedIn to position yourself, your company, and the water industry.

• Smart Antenna Technology For AMI

  When several years of drought subsided and water restrictions were lifted this spring for the city of Round Rock, Texas, residents quickly returned to their pre-drought usage patterns—and as they watered their lawns, filled their pools and used water the way they had before the drought, their monthly bills began to rise. The utility billing office started getting calls from a number of the 33,000 homes and businesses throughout Round Rock.

• WWEMA Window: Personalization And Innovation — The Keys To Successful Business Digitalization

  It's safe to say that 2020 has transformed the world. For all the social upheavals, however, the business environment has experienced a mere acceleration of an anticipated change — the digitalization of the customer experience. In today's business environment, customers expect personalization and innovation. In recent years, business attempts to meet customers' expectations have become a key differentiator and metric for success.

• Providing Water And Sanitation Access To Unhoused Populations During COVID-19 And Beyond: Guidance For Water And Wastewater Utilities

  Unhoused populations are vulnerable to a range of public risks, including COVID-19. They lack continuous access to running water, toilets, showers, and laundry, making it extremely difficult to take proper precautions. Homeless individuals are at high risk of health conditions including hepatitis, HIV, and tuberculosis. 

• Announcing The Launch Of The Water Equity Network

  This extraordinary year has put a sharp focus on how inequity affects a community’s well-being. The COVID-19 virus has highlighted how interconnected we are, but we are definitely not all “in the same boat” as we navigate these waters. In a time of pandemic, intensifying climate change, and growing awareness of racial inequities, we see clearly that people in vulnerable communities experience worse outcomes in terms of health and well-being, employment, and access to the basic needs of food, water, and housing. We know that these disparate outcomes are underpinned by systemic racism and classism in our cities and their systems of operation—and that includes our water systems.