CONSUMER OUTREACH RESOURCES

  • Digital CX: How Utilities Can Exceed Customer Expectations

    Most people don’t expect a good digital customer experience from their utility providers. While leading retailers, insurers, and banks have all put serious resources into digital customer experience (CX) and reaped the rewards, utilities have been slower off the mark. 

  • Water Industry Responds To Proposed LCR Revisions

    With more than 50,000 community water systems (CWS) in the U.S., it is amazing that only 285 individuals had logged public comments on the U.S. EPA’s proposed Lead and Copper Rule (LCR) Revisions by the February 12, 2020 deadline. Yet, what those respondents had to say could have a big impact on how we deal with lead in drinking water moving forward. Here is a cross-section of the industry’s response.

  • LCR Revisions: Speak Now, Or Forever Hold Your Peace

    Are you completely ready to implement the scores of changes in the U.S. EPA’s Lead and Copper Rule Revisions (LCRR), exactly as proposed? If not, act quickly, because time to register constructive feedback before the February 12th deadline is running out. Less than three weeks before the end of the comment period, the EPA’s webpage for feedback displayed only 131 public submissions regarding the proposed regulations.

  • 2020 Vision For Water: Better Days Ahead

    The past year was another trying one for the water industry. With the long tail of the Flint lead crisis carrying into 2019 (and 2020, with Lead and Copper Rule revisions still pending), even more contamination headlines were made with the discovery of per- and polyfluoroalkyl substances (PFAS) — dubbed “forever chemicals” — in various hotspots across the nation. It even spawned a big-budget movie at year’s end. But 2020, I trust, will be different.

  • Serious Games: Transforming Customer Engagement And Professional Training In The Water Sector

    If you thought gaming was just for kids and couch potatoes, serious gaming may change your perspective — and how you manage your utility.

  • Preparing To Tackle The Hydra Of LCR Revisions

    As a journalist serving the water industry — but not yet a seasoned technical veteran — I attended a recent Lead In Drinking Water Forum sponsored by AWWA NJ to learn about the challenges of complying with the proposed Lead and Copper Rule Revisions (LCRR). What I heard impressed upon me the technical, administrative, and logistical challenges of delivering safe, lead-free drinking water all the way to user taps. Here are my takeaways.

  • WWEMA Window: I Am Thankful For Water

    Having recently celebrated the Thanksgiving holiday, it is an opportune time to step back, take a deep breath, and consider all that we have to be thankful for. Whether it is family, friends, health, pets, or opportunities, each of us has something for which we are grateful.

  • Utilities Can Use Digital Communication To Fix A Fractured Customer Experience: Here’s How

    For much of their history, utilities haven’t had to pay too much attention to customer experience (CX). The focus in many areas has tended to be on technologies that supported infrastructure and reduced operational costs.

  • Water-Sharing Experiment Suggests People Put Their Own Survival First

    There’s been talk lately about empathy, its components and its general decline. A decline in empathy concerns me as an assistant professor in the University of Saskatchewan’s School of Environment and Sustainability: I study how people cope with water problems or learn to share scarce resources, like water, gas, oil, and energy.

  • 8 Ways To Make Utility-Customer Communication Seamless Across Digital Channels

    If a water utility is going to use digital communication to enhance the customer experience, it needs to ensure that it does so as seamlessly as possible.

CONSUMER OUTREACH SOLUTIONS

  • Wastewater’s Worst Case Scenarios

    Real-time data is the first line of defense for wastewater utilities. A data infrastructure serves as a window into critical operations, allowing employees to optimize equipment performance and hedge against risk. It is often the most economical solution as well: in many cases, utilities already have many of the core elements for an actionable data infrastructure for improving decision making.

  • FlexNet EasyLink™ Radio Reader

    The FlexNet EasyLink™ Reader is a portable, radio-based device used to acquire data from utility meters that utilize Sensus SmartPoint® modules and/or Itron ERT radios. The Reader is compact and portable, allowing it to be used in any vehicle providing 12-volt DC power.

  • Sensus Analytics For Smart Water

    Sensus Analytics is a bundle of applications that make meter data management simple, relevant, and actionable.  Unlock the full value of your smart meter data with applications for managing alarms and alerts, pressure monitoring for leak detection and prevention, acoustic monitoring for leak management, predictive modeling for reducing non-revenue water and many more all at an affordable price. ​

  • OpenFlows SewerOPS

    Wastewater utilities face difficult operational challenges when timely decisions are needed for events associated with a range of conditions, from normal operation to sewer overflows, blockages, and network power outages. You not only need a good sense of what is happening in your network right now, but also the ability to accurately predict what is about to happen, and how to respond to achieve the best possible outcome.

  • OpenFlows WaterOPS

    OpenFlows WaterOPS is a real-time operational and optioneering decision support solution for urban water supply and distribution. Integrating live SCADA data with a calibrated hydraulic model, OpenFlows WaterOPS computes real-time conditions throughout water networks, based on existing conditions and forecasted future conditions. OpenFlows WaterOPS empowers water utilities to instantaneously gain better visibility into dark data between monitored locations, predict future performance, and react to events and emergencies.

  • Continuous “Hands Off” Insulation Resistance Testing Of Critical Motors

    Constant monitoring of critical motors while de-energized prevents failures on startup, reduces unscheduled downtime, saves on major rewinding repairs and increases personnel safety

CONSUMER OUTREACH VIDEOS

If you're of the mind that the water industry is staid and stagnant, watch this interview with Xylem's Joe Vesey to have your mind changed. Vesey, Senior Vice President and Chief Marketing Officer with Xylem, describes the "massive disruption, massive change, [and] massive value creation" happening broadly across society and business, promising that it's also "going to happen in water." At Xylem, it has already begun.