• Though treatment processes can guarantee that water has been completely purified — to the point where it is just as safe as regular tap water — people still feel it could cause them harm. We have to remember, however, that people's beliefs can change.
  • Can we use tried-and-tested approaches to capture people’s attention and change their conservation behaviors?

  • Public confidence can be hard to win back, emphasizing the need for secure systems as utilities grow more reliant on digital technologies.
  • The Biden Administration’s proposed Lead and Copper Rule Improvements (LCRI) won’t be finalized until late 2024, yet it is already causing a stir among water utilities. Among the many changes and additions, the LCRI as it stood at the start of the comment period will lower the action level to 10 ppb for lead and will mandate that all lead service lines (LSLs) be located and replaced within 10 years. The expectation is that many thousands of water utilities are going to find themselves pressured to take action or step up existing actions.

  • Coasts and estuaries are highly valued and provide important resources for communities. These environments provide ecosystem services including food, recreational space, protection from storms, and more. In New England, coastal water quality is particularly important for local communities and economies, with beaches and aquatic environments drawing in millions of visitors each year.

  • Six years ago, to great fanfare, Philadelphia Water launched a new approach to bill assistance for low-income water and sewer customers: the Tiered Assistance Program (TAP). Casually dubbed "income-based rates," TAP held out the promise of achieving true "affordability" by whatever standard policymakers set. Philadelphia TAP has garnered widespread media attention and has received tacit endorsements from some academic researchers and institutions. With more than five full years in the rear-view mirror, it's time to ask: how well has Philadelphia TAP worked?

  • To determine which states have the best tap water, J.D. Power analyzed feedback from customers of water utilities regarding their experiences in six factors: quality and reliability; price; conservation; billing and payment; communications; and customer service.
  • Despite statistically astounding performance, water and wastewater utilities have almost no room for error due to the nature of public perception and the importance of their work.

  • EPA researcher recently hosted members of local and national media on a tour of our unique research complex located in Cincinnati, OH, where they discussed several topics including PFAS in drinking water, lead service lines, and legionella in premise plumbing.

  • Globally, we are on a tight schedule to get our planet moving in the right direction regarding the climate crisis. While the COP (Conference of the Parties) meetings are working to collaborate and design a plan to contain the threats at hand, we still lack major negotiating deadlines. With World Water Day 2023 coming up on March 22 with the theme of “Accelerating Change”, the day urges individuals to recognize how they consume and manage water in their lives and make necessary changes to help utilize it better.


  • Info360 Asset

    Autodesk Info360 Asset offers a simple user experience and cloud-based platform to store and analyze water and wastewater asset condition, defect, and risk data.

  • Trimble Permitting & Licensing

    The leading GIS-centric solution for permitting, licensing and land management—designed to simplify workflows for customers and staff. Improve public services and cross-team collaboration with a digital solution that keeps pace with the changes in your community.

  • Trimble e-Builder

    As the industry’s most advanced digital construction management system, Trimble e-Builder enables efficiencies across the entire design-build lifecycle, with a smooth transition to the operation phase. Reduce risk, enhance collaboration and improve outcomes using the industry-leading digital project delivery software for owners.

  • Trimble Cityworks

    Deliver cost-effective, reliable public infrastructure—from permitting and construction to operation, maintenance and replacement. From the office to the field, Trimble Cityworks helps you improve service to your community while increasing safety, efficiency and performance.

  • Trimble Unity

    Meaningful insights. Better results. Smarter utility management. Trimble Unity software platform offers a suite of applications and tools to support smart water management. Includes advanced workflows to map, manage, measure and improve asset performance.

  • MentorAPM Criticality Analyzer

    MentorAPM Criticality Analyzer™ (M-CA™) is a superior criticality & risk analysis application that facilitates rapid and accurate cross-functional criticality analyses of your utility to deliver precise and reliable risk-rankings you can count on.


Austin Alexander leads Sustainability at Xylem.