CONSUMER OUTREACH RESOURCES

• Quick Response Restores Critical Water Supply To North Carolina Community During COVID-19 Outbreak

  There is never a good time for a municipality to encounter problems with its water supply. But during the 2020 COVID-19 outbreak – when handwashing and sanitation are essential to maintaining public health – a reduction in water supply to residents quickly becomes critical.

• EnviroAtlas Builds Bridges By Making Data Accessible

  A community’s economic sustainability and quality of life depends on natural elements and functions that aren’t always fully understood or considered in local decision-making. EPA’s EnviroAtlas tool aims to change that by using maps and data to help communities understand the relationships between nature and human health, well-being, and the economy.

• Initiative Takes On Water Systems, Climate Change, And Inequity

  The water industry and the communities it supports are beset with many problems when it comes to failing infrastructure and systems; but some have it worse than others.

• We’re Better Together

  We are all stressed by a pandemic that’s caused more than 100,000 deaths in North America and economic fallout that has left tens of millions unemployed. Many of us are working from home, we wear masks outside, and a firm handshake or a hug is off limits.

• Denver Sets The Stage For Sweeping LSL Replacements, Partners With 120Water For Modern Sample Management

  Denver has been developing a comprehensive inventory of known and suspected lead service lines using a combination of property records, water quality tests, and visual inspections of service lines. With an estimated 64,000-84,000 properties that may have lead services lines, Denver decided to proactively begin a Lead Reduction Program to replace all customer-owned lead service lines with copper lines at no direct charge to the customer.

• Fort Wayne Collects & Tests More Than 900 Consumer Samples In 5 Months

  The City of Fort Wayne wanted to test 1000 locations to map high-lead neighborhoods for their LSLR program. However, they faced numerous challenges in the process: logistical problems in manually dropping off kits, low return rates, and the struggle to get opt-ins for the LSLR program - all on top of being understaffed. The biggest obstacle was relaying information and educating residents to get samples filled and returned properly.

• Newark Sets The Standard For Community Engagement And Education With Their New LSLR Program

  The City of Newark, NJ initiated a Lead Service Line Replacement program in 2018 as part of its efforts to provide clean, safe, and reliable drinking water for all residents. One of the biggest challenges faced by the city is engaging residents as the project gets underway. With a large transient population of renters, it can be hard to get residents and landlords to fully engage in a drinking water program. Not only can a lack of understanding on the part of the public jeopardize their health, it also makes it difficult for Newark to collect information needed to validate their LSLR program.

• Loveland Takes Guesswork Out Of LCR Requirements

  The City of Loveland’s Water Utility has served customers for decades, proudly bringing water “from snowy caps to Loveland taps.” When the Lead and Copper Rule went into effect in the early 1990s, it was labor-intensive to find a pool of people in the correct tier to complete the sampling.

• City Of Dyer Makes Meter Reading A Simpler Task, Benefitting Public Works And The Community

  For a city government that handles all aspects of the city’s business, finding areas to improve their efficiency is key. By selecting a metering system that combines consistent meter quality with a user-friendly, open-system approach, they get better technology for less investment and improve customer service for their residents.

• A World Reimagined — One Where People Realize The Value Of Water

  Times of significant disruption that put the “normal” way we operate on hold are an incredible opportunity for reflection, pressing the reset button, and starting in a fresh direction. Hopefully, many people are realizing how they have let their lives get so busy that they have lost touch with things most important to them, like family; and they are taking this time to start fresh.