A Florida woman has invented a new way to protest her water bill while potentially irritating her water utility: She decided to pay in pennies.
The main point of contact for most consumers and their drinking water utilities comes when it’s time for the former to pay their bills. That is probably why mistakes in this area are such points of prevailing consternation.
In a move that will likely be appreciated by ratepayers but could open another avenue for undue criticism, the Philadelphia Water Department (PWD) has decided to field complaints about water main breaks on social media.
The latest trend in organic, natural culture may entice some consumers out there, but it is surely having treatment professionals shaking their heads.
On average, water use by U.S. ratepayers appears to be dropping. Americans used 6 fewer gallons of water on a daily basis in 2015 compared to 2010.
The latest development in what has long been a hot button issue within the drinking water community could have major implications for the fluoridation debate.
Water has never been more in demand, and innovative approaches to improving water security have never been more imperative. As our global population grows exponentially, cities and towns expand to accommodate new inhabitants, providing the resources and services they need. Rapid agricultural and industrial development continues apace.
Traditionally (and unfortunately), contact between water providers and their customers has been mostly negative. Utilities might only share news on rate hikes, health advisories, service or traffic disruptions, etc., and typically only hear from customers who have a complaint. However, there are utilities with great reputations and relationships in the communities they serve; and the key to their success, besides providing excellent service, is a focus on positive communication.
As the utilities sector enters a new era, customer engagement is not just encouraged; it is expected. In 2018, social media has become a crucial part of digital communications strategies, making customers more informed and engaged than ever before. According to We Are Social, the number of social media users worldwide in 2018 is 3.196 billion.
Just as different water utilities use different processes for turning raw source water into potable drinking water, so too do they take different routes to account for, and bill for, their output. Here is an overview of a cellular-based approach to collecting and leveraging data from water distribution operations that can achieve the greatest business advantage.
Consumers are taking advantage of technology to gain knowledge and demand rapid, inexpensive (sometimes free) delivery of goods. In supply chain terms, that’s called the last mile — getting the product to the consumer as quickly as possible.
The idea that ratepayers are afraid of what advanced metering infrastructure (AMI) may bring into their homes has made water utilities wary of implementing the technology. But are the fears justified? A new survey investigates the phenomenon and lights a path forward.
New technology helps utilities meet the challenges of maintaining a safe and adequate public water supply.
From Cape Town to Puerto Rico to Flint, MI, it's no surprise that drought, flooding, and water pollution can devastate communities, impacting lives and hindering economic growth. But the physical components of water supply — its abundance or scarcity, levels of pollution, and the competition over it — are only half of the equation when it comes to overall water security. What's just as important is how water is managed by public institutions, such as water utilities and local governments.
In the small community of Llimbe in Peru, water sources were running dry. The population had grown from 35 to 50 families, and some of the families were using more water than they actually needed. Because of this, if you lived higher on the hillside, you may only have water for an hour a day.
When it comes to asset management, Kansas City, MO, proves to be smart beyond its innovative Smart Sewer program. The city realizes that people are its greatest asset.
There is a lot of talk in the water sector about the "value of water". We want the public to understand it — and pay for water's full cost, including collection, treatment, and delivery — but how many utilities really know the value of their own product? Would you ever think about branding it? Louisville Water Company did.
Inflow and infiltration (I&I) are ongoing concerns for many wastewater utilities. Even with diligent maintenance of infrastructure, there are limits to what can be controlled. One example of that is leakage in the lateral service lines connecting the sewer utility’s main to sewer customer buildings. Here is how one municipality took advantage of federal and local funding to encourage nearly 2,500 customers to upgrade deficient connections in their lateral service lines — to the tune of more than $4 million.
In just eight years at DC Water, which provides drinking water, sewage collection, and sewage treatment in Washington, D.C., serving more than 600,000 residents, George Hawkins transformed the utility from insular and guarded to open and innovative.
A utility in Indiana has bolstered its emergency planning by pretending one really did take place.
Advanced Metering Infrastructure (AMI) can be a critical tool for water utilities as they look to improve efficiency. But AMI projects often run into obstacles set by the public at large. A new study looks at ways that utilities can get their ratepayers on board with AMI.
Water quality is getting a lot more scrutiny these days. And that’s a good thing says Russ Swerdfeger, Global Director of Memcor Product Management with Evoqua. Alongside his colleague Daryl Weatherup, Director of Marketing with Evoqua, Swerdfeger recently discussed the future of drinking water and the key issues and concerns facing the water industry right now with Water Talk.
Will all of tomorrow’s healthcare decisions be made by computers? Not quite, but clinical decision support (CDS) tools can make doctors, nurses, and other healthcare workers smarter and more effective.
Independence Day is a great time to thank our nation's veterans for their service and reflect on the sacrifices they and their families have made on our behalf. This year, it's also a great time to add a plea — and an opportunity — for further service in the defense of our country: to take the skills they learned in the military and apply them to the water industry.
CO2 incubators enable the necessary environmental control and isolate cell cultures from external conditions and contamination. Which one is the best fit for your research?
As a means of encouraging the growth of new technologies and improving operating costs, water and wastewater equipment manufacturers have long advocated for changing the mindset of equipment procurement from low-bid to lowest life-cycle cost evaluation.This have proven to be a very daunting task.
While many water/waste water facilities stick with outdated supervisory control and data acquisition (SCADA) systems, Aguas de Saltillo in Mexico is taking a different path and accelerating toward Industry 4.0 — and is seeing numerous benefits today.
The TransPerfect Life Sciences Trial Interactive team was excited to attend the 2017 TMF Summit in London this October, where discussions on the movement from paper to eTMF continued to be a focus.
Since chlorine technology was first used to disinfect drinking water in Jersey City, NJ, in 1908, most waterborne diseases have been eliminated in the U.S. Chlorine is still the most common disinfectant for drinking water and wastewater. Chlorine is also used for disinfection and as a biocide in numerous industries.
Despite evidence that often points to the contrary, many bodies of water around the country stand as prime examples of how environmental quality can be improved with the proper will and effort.
Globally, over 80% of the wastewater generated by society flows back into the environment without being treated or reused. Clean water is an essential part of daily life, from catchment all the way through to wastewater treatment, therefore analysis throughout the whole cycle is crucial. Whether in lakes, pipes, or bottles, we can accompany you with our range of instruments, test kits and applications for your water and wastewater needs.
Drinking water and wastewater systems are generally the largest energy consumers for municipal governments. However, there is little published information available on the exact energy usage for specific systems.
Multilayered approach includes virus-resistant CHO cell lines, advanced filtration technologies, and careful raw material selection.
The quality of drinking water is regulated by a variety of guidelines, such as the EU Council Directive 98/831,2 and WHO guideline. The key principles used to define these limits consider both health hazards and sensory and technical reasons. Iron, for example, does not exhibit a risk for health in concentrations usually found in drinking water.
In recent years, hollow fiber membrane degassing modules have become an ideal option for CO2 removal when compared to harmful, costly chemicals and bulky deaerating towers.
The Eagle Pack 430 PRO with Material Discrimination X-ray technolgy (MDX) inspects trail mix products with multiple ingredients for foreign body contaminants, ensuring a safe product while maximizing product yield.
For many people, hot springs conjure up thoughts of cleansing and purity. For centuries, humans have visited hot springs to relax and recover. But as with any natural water body, hot springs can also exhibit biota that can infect and in severe cases kill.
Utilities and industries need reliable and cost-effective treatment methods to protect critical water resources. Water professionals want proven technology to remove contaminants from drinking water, wastewater, and process water. These technologies must also be able to operate under a variety of flows and conditions.
On November 23, 2016, FDA published Submission of Quality Metrics Data, a draft guidance that addresses industry comments on an earlier draft guidance titled Request for Quality Metrics (2015). This article discusses the most significant differences between the two documents and what pharma manufacturers and CMOs should take away from these changes.
A power plant in Egypt needed to use seawater from the nearby Red Sea as feed water for its plant processes. This case study shows how Fluence designed and built a new seawater demineralization plant that includes an ultrafiltration pretreatment, reverse osmosis, and mixed bed ion exchange.