CONSUMER OUTREACH RESOURCES

• WWEMA Window: Personalization And Innovation — The Keys To Successful Business Digitalization

  It's safe to say that 2020 has transformed the world. For all the social upheavals, however, the business environment has experienced a mere acceleration of an anticipated change — the digitalization of the customer experience. In today's business environment, customers expect personalization and innovation. In recent years, business attempts to meet customers' expectations have become a key differentiator and metric for success.

• Providing Water And Sanitation Access To Unhoused Populations During COVID-19 And Beyond: Guidance For Water And Wastewater Utilities

  Unhoused populations are vulnerable to a range of public risks, including COVID-19. They lack continuous access to running water, toilets, showers, and laundry, making it extremely difficult to take proper precautions. Homeless individuals are at high risk of health conditions including hepatitis, HIV, and tuberculosis. 

• Announcing The Launch Of The Water Equity Network

  This extraordinary year has put a sharp focus on how inequity affects a community’s well-being. The COVID-19 virus has highlighted how interconnected we are, but we are definitely not all “in the same boat” as we navigate these waters. In a time of pandemic, intensifying climate change, and growing awareness of racial inequities, we see clearly that people in vulnerable communities experience worse outcomes in terms of health and well-being, employment, and access to the basic needs of food, water, and housing. We know that these disparate outcomes are underpinned by systemic racism and classism in our cities and their systems of operation—and that includes our water systems.

• 7 Keys To Unlocking An Effective Customer Engagement Program

  Times, technology, and expectations have changed, creating an atmosphere where utilities must update customer engagement strategies to ensure satisfactory service.

• Quick Response Restores Critical Water Supply To North Carolina Community During COVID-19 Outbreak

  There is never a good time for a municipality to encounter problems with its water supply. But during the 2020 COVID-19 outbreak – when handwashing and sanitation are essential to maintaining public health – a reduction in water supply to residents quickly becomes critical.

• EnviroAtlas Builds Bridges By Making Data Accessible

  A community’s economic sustainability and quality of life depends on natural elements and functions that aren’t always fully understood or considered in local decision-making. EPA’s EnviroAtlas tool aims to change that by using maps and data to help communities understand the relationships between nature and human health, well-being, and the economy.

• Initiative Takes On Water Systems, Climate Change, And Inequity

  The water industry and the communities it supports are beset with many problems when it comes to failing infrastructure and systems; but some have it worse than others.

• We’re Better Together

  We are all stressed by a pandemic that’s caused more than 100,000 deaths in North America and economic fallout that has left tens of millions unemployed. Many of us are working from home, we wear masks outside, and a firm handshake or a hug is off limits.

• Denver Sets The Stage For Sweeping LSL Replacements, Partners With 120Water For Modern Sample Management

  Denver has been developing a comprehensive inventory of known and suspected lead service lines using a combination of property records, water quality tests, and visual inspections of service lines. With an estimated 64,000-84,000 properties that may have lead services lines, Denver decided to proactively begin a Lead Reduction Program to replace all customer-owned lead service lines with copper lines at no direct charge to the customer.

• Fort Wayne Collects & Tests More Than 900 Consumer Samples In 5 Months

  The City of Fort Wayne wanted to test 1000 locations to map high-lead neighborhoods for their LSLR program. However, they faced numerous challenges in the process: logistical problems in manually dropping off kits, low return rates, and the struggle to get opt-ins for the LSLR program - all on top of being understaffed. The biggest obstacle was relaying information and educating residents to get samples filled and returned properly.