CONSUMER OUTREACH

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CONSUMER OUTREACH FEATURES, INSIGHTS, AND ANALYSIS

  • Winter. Water. What Are The Issues?
    Winter. Water. What Are The Issues?

    Rosy-cheeked children and romantic-eyed couples bundled up and laughing as they enjoy a skate around the frozen pond. It’s an iconic and idyllic vision every winter. But this fairytale-like scene “frosts over” significant issues faced by water companies and conservationists, not to mention homeowners and other types of service providers.

  • Wastewater Service Charges Continue To Rise
    Wastewater Service Charges Continue To Rise

    Wastewater service charges vary considerably across EPA regions and States. That’s one of the key findings from the National Association of Clean Water Agencies’ (NACWA) Cost of Clean Water Index. If you live in Montana, Wyoming or the Dakotas (EPA Region 8), your average service charge of $261 a year is considerably less than the $884 your fellow Americans up in New England (EPA Region 1) are paying.  As you can imagine, much of the difference is to do with population size and geography.

  • The Utility Built For A Millennial
    The Utility Built For A Millennial

    According to population projections from the U.S. Census Bureau, millennials are expected to become the nation's largest living adult generation by 2019. 37 percent of millennials were homeowners in 2015 and this number continues to rise, making them a significant fraction of a utilities' customer base.

  • WEF Confronts Water Industry Challenges
    WEF Confronts Water Industry Challenges

    Eileen O’Neill, Executive Director of the Water Environment Federation (WEF), joined Water Talk from WEFTEC — the world's largest annual water quality event — to discuss WEF initiatives, the state of the water/wastewater industry, and challenges and opportunities for the future.

  • AMI Cloud Solutions No Longer Considered Pie-In-The-Sky
    AMI Cloud Solutions No Longer Considered Pie-In-The-Sky

    By now, most of the utilities managing the 80 percent of U.S. water meters not yet capitalizing on advanced metering infrastructure (AMI) have heard about the advantages offered by the 20 percent of utilities that are. Unfortunately, utilities large and small still cite a variety of reasons delaying their step up to AMI productivity — including smart meter installation costs, lack of in-house expertise, and capital budgets for IT support.

  • Smart Meters Educate Consumers On Water Usage
    Smart Meters Educate Consumers On Water Usage

    Can you imagine calling the electric company to demand a rebate because you had just received your bill and realized that over the past month, you inadvertently left all your lights on? As ludicrous as this scenario seems, it’s exactly the type of call water utilities receive from their customers.

  • California — A State Ready And Willing To Embrace Recycled Water
    California — A State Ready And Willing To Embrace Recycled Water

    Water has never been more in demand, and innovative approaches to improving water security have never been more imperative. As our global population grows exponentially, cities and towns expand to accommodate new inhabitants, providing the resources and services they need. Rapid agricultural and industrial development continues apace.

  • Trailblazing Efforts In Utility-Community Relations
    Trailblazing Efforts In Utility-Community Relations

    Traditionally (and unfortunately), contact between water providers and their customers has been mostly negative. Utilities might only share news on rate hikes, health advisories, service or traffic disruptions, etc., and typically only hear from customers who have a complaint. However, there are utilities with great reputations and relationships in the communities they serve; and the key to their success, besides providing excellent service, is a focus on positive communication.

  • Transitioning Social Media To A Key Component Of Your Public Relations Strategy
    Transitioning Social Media To A Key Component Of Your Public Relations Strategy

    As the utilities sector enters a new era, customer engagement is not just encouraged; it is expected. In 2018, social media has become a crucial part of digital communications strategies, making customers more informed and engaged than ever before. According to We Are Social, the number of social media users worldwide in 2018 is 3.196 billion.​

  • Advanced Metering Analytics: The Logical Evolution Of AMI
    Advanced Metering Analytics: The Logical Evolution Of AMI

    Just as different water utilities use different processes for turning raw source water into potable drinking water, so too do they take different routes to account for, and bill for, their output. Here is an overview of a cellular-based approach to collecting and leveraging data from water distribution operations that can achieve the greatest business advantage.

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DRINKING WATER PRODUCTS

Heat Recovery From Compressed Air Systems Heat Recovery From Compressed Air Systems

The rise in energy prices is an unwelcome reality in today’s manufacturing environment. Energy cost reduction strategies are vital to staying competitive. Facility engineers are challenged to optimize energy efficiency and extract as much productivity out of every unit of energy paid for. Harnessing the heat from compressed air systems can greatly increase operational efficiencies and help reduce a plant’s carbon footprint.

Clean Screens Clean Screens

The Schreiber Bar Screen performs a complete job of removing screenings from the wastewater and placing them into a container for disposal. Using a rugged screen to remove large, potentially hazardous materials, the Bar Screen is the right tool for shallow-depth coarse screening.

Turn-Key Contracting Services And Support Turn-Key Contracting Services And Support

Corry Micronics offers over 40 years of experience in customized customer services, support, and product solutions. As an industry leader in electronic component design and manufacturing, CMI’s quality of work and customer attention continues to exceed our customers’ expectations.

Electrode-Ionization Systems Electrode-Ionization Systems

KOMAL "ED" series of Electrodeionization unit employs EDI technology to produce high purity water. EDI process systems replace conventional Dl mixed bed resins unit to produce deionized water. KOMAL EDI does not require shutdowns to regenerate the resins with chemicals or replacing resins. Consistent high purity Ultrapure water having resistivity of 12-15 Mohm .cm can be produced.

Duty Management Duty Management

Minimizing duties is one of the fastest and easiest ways to squeeze significant financial returns out of a company’s global supply chain. A dollar, yen, pound, or euro saved in duties goes straight to a company’s bottom line, which is what makes these programs so appealing. Duty minimization opportunities come in many forms, including preferential trade agreements, foreign trade zones and duty drawback. In order to take advantage of them, organizations must first determine eligibility. After determining eligibility, organizations must establish the appropriate procedures and documentation to qualify for them. Finally, organizations must track and administer the programs on an ongoing basis, for every qualifying product shipped.

FlexControl FlexControl

Behind all of Schreiber’s patented methods for biological wastewater treatment, our process controls provide users with the ability to run their operations. FlexControl monitors and controls the chemistry used by your biological reactor throughout all three phases of wastewater treatment: oxic, anoxic and anaerobic. Its flexible design allows you to adapt quickly to changing conditions like seasonal capacity demands, increases in municipal population, permit modifications and much more—without the expense of reprogramming your system or purchasing new equipment.

RADOX® Cable Technology RADOX® Cable Technology

HUBER+SUHNER’s RADOX®, or “radiation X-linked” technology, describes the process of crosslinking thermoplastic polymers by means of electron beams. This technology is used to improve the thermal, mechanical, and chemical properties of cable insulation materials. RADOX® cables do not melt, possess better abrasion resistance and greater cut resistance than conventional cables and, even with thinner insulation, are much more resistant to various environmental factors.

Price Management & Optimization Price Management & Optimization

Retalon’s Price Management & Optimization solution enables retailers to maintain optimal prices throughout the product lifecycle, starting with initial prices and automatically adjusting product families to price changes. The system intelligently accounts for many factors such as competitive data, product cannibalization, promotions & events as well as any policies, business rules, or constraints set by the user.

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LATEST INSIGHTS ON CONSUMER OUTREACH

  • Getting Serious About Lead Service Line Replacement

    It has been 32 years since the amended Safe Drinking Water Act (SDWA) banned the installation of lead pipes in water systems nationwide. Unfortunately, that decision has not yet translated into action for every lead service line (LSL) installed before that point. Fortunately, someone has done a lot of legwork toward getting a handle on that process. Here is a preview of the help they have to offer.

  • WEF Confronts Water Industry Challenges

    Eileen O’Neill, Executive Director of the Water Environment Federation (WEF), joined Water Talk from WEFTEC — the world's largest annual water quality event — to discuss WEF initiatives, the state of the water/wastewater industry, and challenges and opportunities for the future.

  • The True Meaning Of 'Value Of Water' Awareness

    Observations from a conversation with Water Environment Federation (WEF) President Jenny Hartfelder

  • Trailblazing Efforts In Utility-Community Relations

    Traditionally (and unfortunately), contact between water providers and their customers has been mostly negative. Utilities might only share news on rate hikes, health advisories, service or traffic disruptions, etc., and typically only hear from customers who have a complaint. However, there are utilities with great reputations and relationships in the communities they serve; and the key to their success, besides providing excellent service, is a focus on positive communication.

  • A Model For Drinking Water Utilities

    There is a lot of talk in the water sector about the "value of water". We want the public to understand it — and pay for water's full cost, including collection, treatment, and delivery — but how many utilities really know the value of their own product? Would you ever think about branding it? Louisville Water Company did.

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WATER INDUSTRY FEATURES

  • Challenging The Traditional Municipal Procurement Process — Getting Beyond The 'Or Equal' Bind
    Challenging The Traditional Municipal Procurement Process — Getting Beyond The 'Or Equal' Bind

    Purchasing low-priced equipment is easy. Purchasing equipment with good lifetime value is much more difficult — especially for managers of public utilities, who are required by their procurement procedures to entertain "or equal" bids.

  • Start-Up And Operating Tips For Jet Aeration Systems
    Start-Up And Operating Tips For Jet Aeration Systems

    Jet aeration systems are extremely efficient due to their high alpha factor and clean water oxygen transfer performance. Proper start-up, operation, and maintenance will ensure reliable service and a long life.

  • What You Need To Know About 1,2,3-TCP And Drinking Water
    What You Need To Know About 1,2,3-TCP And Drinking Water

    As our ability to measure contaminants at ever smaller concentrations improves, “emerging contaminants” are on the rise. Per the U.S. Environmental Protection Agency (EPA), emerging contaminants are chemicals or materials characterized by a perceived, potential, or real threat to human health or the environment.

  • Gulf Of Mexico’s Hypoxic Zone Larger Than Ever
    Gulf Of Mexico’s Hypoxic Zone Larger Than Ever

    Last year, the National Oceanic and Atmospheric Administration (NOAA) recorded the largest hypoxic zone in the Gulf of Mexico since monitoring began 32 years ago. Hypoxic waters, often referred to as dead zones, have dissolved oxygen concentrations of less than 2-3 ppm. They are caused by eutrophication or excess nutrients that promote algal growth in water bodies. As algae decompose, they consume oxygen creating dead zones.

  • Groundwater Scarcer Than Previously Thought
    Groundwater Scarcer Than Previously Thought

    According to the U.S. Geological Survey, groundwater supplies half of all drinking water to the U.S. population, nearly all of it to our rural population and over 50 billion gallons per day for agricultural needs. But according to new research out of UC Santa Barbara, supplies may be more limited than previously thought.

  • City Of Dallas Captures An Additional 600,000 Gallons Of Billable Water In Four Months
    City Of Dallas Captures An Additional 600,000 Gallons Of Billable Water In Four Months

    After analyzing annual water loss audits for the city of Dallas, GA, the team discovered significant issues around non-revenue water. In 2014, real and apparent water loss accounted for 31.3 million gallons — nearly 20 percent of the city’s total water supplied for the year — which meant lost revenue for the city.

  • Driving Change of Implementing In-Line Conditioning
    Driving Change of Implementing In-Line Conditioning

    The large buffer volumes required for biomanufacturing can be a bottleneck, especially when scaling up. Just-in-time buffer preparation can be the solution.

  • Whatman Paper Filtration 101 – Part 2: Properties Of Cellulose Paper
    Whatman Paper Filtration 101 – Part 2: Properties Of Cellulose Paper

    Read Part 2 of this series on cellulose filter paper to explore how different properties can influence the filter paper choice for your application.

  • The Minimalist Guide to Water Quality Analysis For Biological Nutrient Removal
    The Minimalist Guide to Water Quality Analysis For Biological Nutrient Removal

    Nitrogen and phosphorus are two wastewater constituents that, together, pose one of the most high-profile threats for consumers and the environment. An abundance of these elements is what ultimately leads to the formation of toxic algae in surface waters, an environmental issue that regularly gains mainstream headlines and, in some cases, poses an acute health risk to consumers.

  • On-Site Disinfection Generation Enables City To Provide High Quality Water For Industrial Food Processing Customers
    On-Site Disinfection Generation Enables City To Provide High Quality Water For Industrial Food Processing Customers

    The city of Buhl, Idaho, obtains all of its drinking water from groundwater sources through multiple wells. Prior to 2009, the city did not treat the groundwater but only added chlorine in the form of bulk 12.5% sodium hypochlorite to provide a disinfectant residual. A combination of factors including: changes in EPA and state DEQ regulatory requirements, growth of the residential population and growth of the industrial food processing customers forced the City to build a new water treatment plant to provide filtration to address the naturally occurring arsenic present in the groundwater.

  • The Challenges Of Combined Heat And Power Generation From Biogas
    The Challenges Of Combined Heat And Power Generation From Biogas

    Driven by tight budgets and competing needs for limited CAPEX funds, wastewater treatment plants are increasingly looking to reduce their operating expenses. Many are now referring to themselves as water resource recovery facilities (WRRFs), reflecting a heightened focus on recovering nutrients, methane, and a host of other properties from their waste flows. The largest boon to date has come from thermal energy, but producing biogas comes with its own set of challenges, including accurate gas flow measurement.

  • Making Next Generation Manufacturing Work In Bioprocessing
    Making Next Generation Manufacturing Work In Bioprocessing

    When it comes to downstream bioprocessing, we already have many of the technologies we require – we only need to focus on adapting them.

  • Modern Invention Pulls Water Out Of Thin Air
    Modern Invention Pulls Water Out Of Thin Air

    When you think about areas of the world where people have limited access to clean water, I’m guessing hot, sunny, arid climates come to mind. In an interesting twist, a couple of innovations are using those exact conditions to create potable water.

  • PFAS Contamination Continues To Be An Issue Of Concern
    PFAS Contamination Continues To Be An Issue Of Concern

    A couple of weeks ago, Environmental Protection Agency (EPA) administrator Scott Pruitt called PFAS groundwater contamination “a national priority” and pledged action at an EPA national PFAS leadership summit.

  • Unpacking The Latest Brexit Developments And Their Impact On Pharma
    Unpacking The Latest Brexit Developments And Their Impact On Pharma

    As the divorce date approaches for the U.K. and the EU, one would be forgiven for thinking there would be a plan in place to deal with an event that will have such a profound global impact on the pharma industry. However, manufacturers have to prepare for any possibly scenario, while continuing to wait for clarity.

  • Channel Enablement Definition – What Is Channel Enablement?
    Channel Enablement Definition – What Is Channel Enablement?

    A channel enablement definition is: utilizing resources to ensure that channel sellers have all the tools they need to be successful—and that the organization can track the success of their efforts—to increase operational efficiency and improve alignment. What is channel enablement exactly? Channel enablement has emerged as a leading concern for organizations that rely heavily on partners to sell and market their products and services.

  • Beyond Traditional AMI — The Smart Utility Network (SUN) Sheds Light Across The Entire Utility Water Cycle
    Beyond Traditional AMI — The Smart Utility Network (SUN) Sheds Light Across The Entire Utility Water Cycle

    Many utilities today are investing in advanced metering infrastructure (AMI). However, many of these same utilities often don’t realize the breadth of capabilities that a smart utility network (SUN) now offers. In the past, AMI networks were typically used for accurate metering and billing. Today, a smart utility network builds upon traditional AMI to provide multiple advantages across the full water cycle — and beyond.

  • Using Flow Meters To Reduce Non-Revenue Water
    Using Flow Meters To Reduce Non-Revenue Water

    Utility managers are continually challenged to run water systems in the most efficient manner. Reducing non-revenue water (NRW) is an important component for system efficiency. In many states, regulators are placing caps on NRW or requiring reductions in the amount of NRW. Accurate and well-planned flow measurement can be used to locate areas of water leakage and reduce NRW.

  • Remote Monitoring For Water Quality And Public Health
    Remote Monitoring For Water Quality And Public Health

    New technology helps utilities meet the challenges of maintaining a safe and adequate public water supply.

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