CONSUMER OUTREACH RESOURCES

  • couple hiking-GettyImages-2174757730
    Turning AMI Data Into Better Customer Service

    For decades, the relationship between a water utility and its customers was simple. As water flows, the bills go out, and sometimes complaints come back. Customers had little visibility into how much water they were actually using on a day-to-day basis, and utilities had limited tools to give them any. Advanced metering infrastructure (AMI) has long since changed that equation. 

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    Americans Rank Water Reliability Alongside Cost Of Living As A Top National Priority
    Reliable access to water now ranks alongside inflation and the cost of living as one of the most important national issues for U.S. voters, according to the 2026 Value of Water Index, the latest national survey conducted by the Value of Water Campaign.
  • Child drinking tap water-GettyImages-1492299775
    From Source To Tap: Promoting Home Water Testing Year-Round
    Water specialists do their best to ensure safe drinking water for people nationwide. Despite their diligence in monitoring and treating wastewater at municipal facilities, some households are still susceptible to contamination. Encouraging homeowners to regularly test their own water during the year will help pinpoint missed hazards and provide an additional safeguard.
  • EWB2
    Building Tomorrow's Wastewater Treatment Systems... And Workforce

    Engineering Tomorrow, a national education nonprofit dedicated to fostering a more diverse and expansive engineering workforce, recently engaged thousands of students across the country in an interactive lab on wastewater treatment and related careers in partnership with Engineers Without Borders USA.

  • Water Saving-GettyImages-1046222844
    Innovative Solutions For Water Conservation In Modern Homes
    Water scarcity affects regions around the globe, prompting a need for innovative conservation methods in residential settings. To this end, modern homes increasingly integrate smart technologies and thoughtfully water-efficient designs to reduce consumption without sacrificing comfort or functionality.
  • Blue Ocean Waves-GettyImages-1214320055
    Removing The Invisibility Cloak Of Water
    Water utilities are facing an important dilemma. By striving to make water invisible so that customers can use our services without disruption, water exists in the background of daily life. Invisible water, however, fosters a low level of consumer involvement and marketability. As a result, tap water is severely undervalued based on its price, availability, and delivery complexity.
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    Pressing The Public: "Would You Drink Recycled Water?"
    Though treatment processes can guarantee that water has been completely purified — to the point where it is just as safe as regular tap water — people still feel it could cause them harm. We have to remember, however, that people's beliefs can change.
  • earth day-environmental-GettyImages-1877369438
    I Grew Up During A Drought — Here's What It Taught Me About 'Nudging' Sustainability Behaviors

    Can we use tried-and-tested approaches to capture people’s attention and change their conservation behaviors?

  • 0124-CityOfSanAngelo
    The Key To Restoring Customer Trust After A Data Breach
    Public confidence can be hard to win back, emphasizing the need for secure systems as utilities grow more reliant on digital technologies.
  • Contact us-GettyImages-1344969693
    Early, Often, And Honest: A Guide To Communicating About Lead

    The Biden Administration’s proposed Lead and Copper Rule Improvements (LCRI) won’t be finalized until late 2024, yet it is already causing a stir among water utilities. Among the many changes and additions, the LCRI as it stood at the start of the comment period will lower the action level to 10 ppb for lead and will mandate that all lead service lines (LSLs) be located and replaced within 10 years. The expectation is that many thousands of water utilities are going to find themselves pressured to take action or step up existing actions.

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CONSUMER OUTREACH SOLUTIONS

  • Sample Manager: Water Quality Compliance Software

    Did you know that 75% of U.S. drinking water violations are due to missed or late samples? For most utilities, this has nothing to do with the quality of water, but rather a lack of the right tools.

    Built for utilities of every size, Sample Manager takes the burden of tracking off your plate so your team can focus on other higher priority projects.

    How It Works

    Sample Manager centralizes monitoring requirements, schedules, tasks, and results in a single platform. Rather than relying on teams to manually cross-reference regulatory updates, it syncs automatically with regulatory databases every day — so when requirements change or your results are updated, your schedules change with them. 

    The platform also connects directly with labs, which means your results flow in without manual data entry. From collection to compliance, the entire workflow lives in one place.

    Know Where You Stand at Any Moment

    One of the biggest pain points in water quality compliance is simply not knowing what's due, what's done, and what's overdue until it's too late. Sample Manager addresses this with dashboards, task views, maps, and timeline displays that give operators a clear picture of their compliance status at a glance.

    Need to get ahead of an audit? Full documentation for every requirement and every action is always on hand, making audit prep a matter of pulling a report rather than reconstructing a paper trail.

    Built for Teams, Not Just Individuals

    Compliance isn't a solo effort. Sample Manager lets teams:

    • Create and assign tasks in bulk
    • Balance workloads
    • Stay aligned across stakeholders

    Whether you're coordinating a small crew at a rural system or managing compliance across multiple jurisdictions, the platform scales with you.

    Built For Systems Of Any Size

    Sample Manager is designed to fit utilities of every size. It works within your existing workflow rather than forcing you to overhaul it.

    The core benefits are straightforward:

    • Save time by automating repetitive scheduling and reporting tasks
    • Reduce risk by minimizing missed samples and late submissions
    • Simplify reporting with export-ready formats built for state deadlines
    • Improve coordination by keeping teams aligned on tasks and timelines

    The Bottom Line

    When the technology handles the tracking, operators can focus on other high priority tasks.

    If your team is manually managing your sampling operations, it's worth taking a closer look at what our solution can do.

  • Asset Compliance Software

    Your compliance program deserves a system built for it

    Aging infrastructure. Evolving regulations. Mounting reporting requirements. Water utilities are managing it all, but often using the same resources they've always had.

    The tools haven't kept up with the regulations

    Every new compliance requirement means another inventory to maintain, another dataset to verify, and another report to submit. Finding your data across multiple spreadsheets, GIS exports, and field notes is the information utilities need to prove compliance, but finding it under deadline pressure isn't a sustainable way to operate.

    120Water’s Asset Compliance solution offers a system built for data maintenance.

    One connected system for infrastructure compliance

    120Water's Asset Compliance solution gives utilities a single platform to:

    • Track regulated assets
    • Verify field data
    • Manage communications
    • Plan replacements
    • Generate compliance reporting

    With comprehensive data, your team can run an entire compliance program from one place.

    Ready to get ahead of compliance?

    Utilities across 48 states are using 120Water to stay organized, audit-ready, and prepared for new regulations. Whether you're just beginning your lead service line inventory or working to identify remaining unknowns, 120Water’s Asset Compliance solution gives your team a system built for the job.

  • SLIC Traditional SCADA

    SLIC is the first control system that doesn't need a SCADA server, control panel, integrator, or a babysitter.

  • wastewaterOS

    Tired of chasing data across emails and binders? wastewaterOS brings all of your data into one platform, ready to deploy in under an hour.

  • Xylem AQUA Pro Service Professionals: Proactive And Reliable Service For All Your Water Needs

    Xylem AQUA pro service professionals are highly trained, certified, and equipped to handle any water treatment crisis with precision and efficiency. From emergency mobile solutions to planned maintenance, remote monitoring, commissioning, and on-site operations, our AQUA pro service professionals ensure optimal performance for all your water treatment needs.

    AQUA pro service professionals operate in nearly every industry that uses water. The strength of our service relies on our comprehensive training program, extensive service center network, and years of industry expertise.

    What To Expect From Xylem AQUA pro Service Professionals:

    • Expertise in Water Management - AQUA pro service professionals are highly trained, certified, licensed, and equipped to handle any water treatment crisis with precision and efficiency.
    • Mission-Critical Support - From emergency mobile and rental solutions to planned maintenance, remote monitoring, commissioning, and on-site operations, our teams are trained across a vast scope of equipment and solutions to meet all your water treatment needs.
    • Rapid Response - We’re there when you need us with more than 300 global service locations and an unmatched local service network in North America.
    • A Trusted Partner - AQUA pro service professionals are trusted advisors, offering high-level expertise to quickly solve issues and provide proactive recommendations to enhance operational efficiency. AQUA pro service professionals bring effective solutions and clear, proactive communication. Our team of AQUA pro technicians are not satisfied until the customers’ goals are met, the project is complete, and the customer is delighted.
  • Aria Filtra Health Check Service

    The Aria Filtra Health Check service offers a comprehensive diagnostic assessment to keep your system running smoothly and minimize downtime.

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CONSUMER OUTREACH VIDEOS

Using Analytics To Detect And Solve Water Consumption Issues City Of Bismarck
Using Analytics To Detect And Solve Water Consumption Issues: City Of Bismarck

When utility customers turn on a faucet, the expectation is that water flows freely and maintains constant pressure. But, what happens when water consumption issues cause an entire customer population to have little-to-no water pressure?

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