CONSUMER OUTREACH

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CONSUMER OUTREACH FEATURES, INSIGHTS, AND ANALYSIS

  • Defining Total Customer Engagement
    Defining Total Customer Engagement

    Total Customer Engagement is an amorphous concept that is difficult to define or quantify. Depending on the nature of a given business, engagement may be described using language such as touches, opens, responses, clicks, registrations, reach, shares, influence, views, or other nebulous terms. This language leaves organizations ill-equipped to define and measure the impact and benefits of communicating with customers in a wide range of situations.

  • Black & Veatch Prez Imagines A Day Without Water
    Black & Veatch Prez Imagines A Day Without Water

    Can you fathom a day without water?

  • Water Is One Of The Few Issues To Unite Voters
    Water Is One Of The Few Issues To Unite Voters

    Unless you spent the last election cycle hiding under a rock (and no blame if you did), you are no doubt aware of the growing rift between the two major political parties of the United States. As reported in The Atlantic citing polling from the Pew Research Center for the People and the Press, those who identify as Democrats are becoming more liberal and those identifying as Republicans swing ever more conservative.

  • B&V Talks CBP3s — Community-Based Public-Private Partnerships — For Stormwater Management
    B&V Talks CBP3s — Community-Based Public-Private Partnerships — For Stormwater Management

    Andrew Smith is the Watershed, Stormwater, and Flood Management Practice Lead at Black & Veatch, and was therefore a timely interview subject in the wake of hurricanes and storm damage still fresh in the minds of attendees at WEFTEC 2017. Creating an effective stormwater management program, the key to handling such events, is a large and multifaceted undertaking. The best solution for many could be a community-based public-private partnership (CBP3), which is described by Smith in this Water Talk conversation.

  • Fixing What Ails The Water Industry: Water Talk With WEF's Executive Director
    Fixing What Ails The Water Industry: Water Talk With WEF's Executive Director

    Water Online had the pleasure of chatting with Eileen O'Neill, executive director of the Water Environment Federation (WEF), in the midst of the organization's premier event, WEFTEC — the world's largest annual water quality exhibition. O'Neill talks about the mission of WEF in the face of numerous industry challenges, and how WEFTEC helps to advance that mission. Among the issues discussed were how to replace a retiring workforce and how to maintain — and sometimes restore — public confidence in municipal water operations. 

  • Moving Water Reuse Forward
    Moving Water Reuse Forward

    Andrew Gilmore, Vice President at Carollo Engineers, gives his perspective on water issues out West, where water scarcity has posed both challenge and opportunity. A licensed PE in Arizona, New Mexico, and California, Gilmore discusses the evolution of water reuse from both a technological and societal standpoint.

  • Utilities United Against Scams: Collaboration Vs. Criminals
    Utilities United Against Scams: Collaboration Vs. Criminals

    Just about a year ago I posted a blog that addressed a disturbing trend — thieves impersonating water and other utility workers to gain access to individuals’ homes and credit card information. Discouragingly, this type of criminal activity seems to be growing and “scammers” are getting more sophisticated in their methods for victimizing unsuspecting utility customers. However, there has also been a very encouraging development over the past year as well, that being the formation and growth of Utilities United against Scams (UUAS).

  • Survey Reveals Water And Wastewater Billing Stats And Concerns
    Survey Reveals Water And Wastewater Billing Stats And Concerns

    With infrastructure reliability on the brink, utilities are forced to raise rates to fund improvements. It’s not a move that is undertaken lightly, nor should it be. The latest AWWA rate survey, produced with Raftelis Financial Consultants, highlights the plight of both utilities and consumers.

  • Flow Measurement Management Enables Total Visibility Of Water Use
    Flow Measurement Management Enables Total Visibility Of Water Use

    Advancements in submetering and cloud-based data analytics help reduce consumption, lower costs, and improve operational efficiency.

  • Do You Pay 300 Times What You Could For Water?
    Do You Pay 300 Times What You Could For Water?

    On January 1st 2017, Philadelphia’s controversial “soda tax” went into effect, adding a 1.5-cents-per-ounce on sugary beverages sold in the city. Several cities across the U.S. have enacted similar taxes in a bid to battle diet-related diseases such as obesity and fund more healthy activities within their communities.

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DRINKING WATER PRODUCTS

A New Monster to Get Cleaner Screenings A New Monster to Get Cleaner Screenings

The Monster Wash Press is JWC Environmental’s latest generation of washer compactors. The Monster Wash Press processes screenings to separate water and organics from the solids. The result is a clean, dry, light and compact discharge which reduces the amount of waste to be dumped, ultimately saving treatment facilities time and money.

Manage SCADA Alarm Notifications Any Way You Choose Manage SCADA Alarm Notifications Any Way You Choose

Build an advanced alarming system that fits the needs of your operation with the Ignition Alarm Notification Module, SMS Notification Module, and the Voice Notification Module to send, receive and acknowledge alarm notifications via email, text message or a phone call.

<B>InfoMaster</b>: Advanced ArcGIS-Integrated Risk-Based Analytical Asset Management And Capital Planning Software InfoMaster: Advanced ArcGIS-Integrated Risk-Based Analytical Asset Management And Capital Planning Software

NASSCO PACP, MACP and LACP certified, InfoMaster is a complete ArcGIS-based asset integrity management and capital planning software for water and wastewater networks. It leverages existing GIS and IT investments with advanced modeling and sophisticated predictive analytics to give utilities a cost effective business intelligence and data collection platform for more informed, action-oriented decision making. With versions designed for the desktop, Web, and iOS mobile devices, InfoMaster enables day-to-day operational management and long-term network planning for users throughout the organization.

Turn Any SQL Database Into An Industrial Tag Historian Turn Any SQL Database Into An Industrial Tag Historian

The Tag Historian Module for Ignition allows you to turn a SQL database into a high-performance time-series tag historian. It requires minimal work to implement and is simple to use, even if you aren’t very experienced with SQL databases. The power, ease of use, and incomparable price-to-performance ratio of the Tag Historian Module make it the clear choice for storing your organization’s valuable historical information.

Sensus&reg; Smart Gateway Sensor Interface Sensus® Smart Gateway Sensor Interface

You need timely data to make critical and prompt decisions for your community. With a battery-powered Sensus® Smart Gateway Sensor Interface, gas and water utilities can connect to a variety of applications in all locations—even in areas where no power or land-based communications are available.

ZB (VSD) Centrifugal Blowers ZB (VSD) Centrifugal Blowers

Atlas Copco ZB centrifugal air blowers have proven their efficiency and reliability over many years. Thanks to the unique design of centrifugal frictionless direct drive, you get a constant air flow and the highest air volume for all your low pressure applications like waste water treatment, fermentation, printing.

<B>InfoWater</b>: Comprehensive ArcGIS-Integrated Water Distribution Modeling And Management Solution InfoWater: Comprehensive ArcGIS-Integrated Water Distribution Modeling And Management Solution

InfoWater seamlessly integrates advanced water network modeling and optimization functionality with the latest generation of ArcGIS. InfoWater capitalizes on the intelligence and versatility of the geodatabase architecture to deliver unparalleled levels of geospatial analysis, infrastructure management and business planning. Its unique interoperable geospatial framework enables world-record performance, scalability, reliability, functionality and flexibility - all within the powerful ArcGIS environment.

Hydra-Q.I.K – Quick Install Kit Hydra-Q.I.K – Quick Install Kit

Designed exclusively for Hydra-Stop Insta-Valve Installation Equipment.

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LATEST INSIGHTS ON CONSUMER OUTREACH

  • How To Convince Ratepayers That It’s Time For AMI

    Advanced Metering Infrastructure (AMI) can be a critical tool for water utilities as they look to improve efficiency. But AMI projects often run into obstacles set by the public at large. A new study looks at ways that utilities can get their ratepayers on board with AMI.

  • B&V Talks CBP3s — Community-Based Public-Private Partnerships — For Stormwater Management

    Andrew Smith is the Watershed, Stormwater, and Flood Management Practice Lead at Black & Veatch, and was therefore a timely interview subject in the wake of hurricanes and storm damage still fresh in the minds of attendees at WEFTEC 2017. Creating an effective stormwater management program, the key to handling such events, is a large and multifaceted undertaking. The best solution for many could be a community-based public-private partnership (CBP3), which is described by Smith in this Water Talk conversation.

  • Fixing What Ails The Water Industry: Water Talk With WEF's Executive Director

    Water Online had the pleasure of chatting with Eileen O'Neill, executive director of the Water Environment Federation (WEF), in the midst of the organization's premier event, WEFTEC — the world's largest annual water quality exhibition. O'Neill talks about the mission of WEF in the face of numerous industry challenges, and how WEFTEC helps to advance that mission. Among the issues discussed were how to replace a retiring workforce and how to maintain — and sometimes restore — public confidence in municipal water operations. 

  • Moving Water Reuse Forward

    Andrew Gilmore, Vice President at Carollo Engineers, gives his perspective on water issues out West, where water scarcity has posed both challenge and opportunity. A licensed PE in Arizona, New Mexico, and California, Gilmore discusses the evolution of water reuse from both a technological and societal standpoint.

  • In It Together: Water Pros Share Problems And Solutions

    You might say that there’s a lot wrong with the water industry — problems including infrastructure, financing, and scarcity — but there’s also a lot going right. In this Q&A, Water Environment Federation (WEF) President Rick Warner is a source of insight and optimism.

More Latest Insights On Consumer Outreach

WATER INDUSTRY FEATURES

  • Americans’ Attitude To Their Water Changes With The Weather
    Americans’ Attitude To Their Water Changes With The Weather

    Weather plays an important role in how Americans think about water. And I don’t mean when it’s raining, we decide to grab a raincoat.

  • Aging Infrastructure: Repair Or Replace?
    Aging Infrastructure: Repair Or Replace?

    Aging infrastructure, including water networks, is an ongoing problem. The American Society of Civil Engineers (ASCE) provides a four-year report card on the state of our infrastructure, and the water sector received a grade of “D” on the 2017 Infrastructure Report Card. Clearly, much work is needed to bring our water systems up to par. But with finances consistently tight, knowing how and where to spend is crucial.

  • Water Agency Welcomes The Future With Ignition
    Water Agency Welcomes The Future With Ignition

    While many water/waste water facilities stick with outdated supervisory control and data acquisition (SCADA) systems, Aguas de Saltillo in Mexico is taking a different path and accelerating toward Industry 4.0 — and is seeing numerous benefits today.

  • Control Of Active Chlorine Disinfection By-Products (DBPs) Of Drinking Water Using The THM Plus Method
    Control Of Active Chlorine Disinfection By-Products (DBPs) Of Drinking Water Using The THM Plus Method

    Determining trihalomethane levels using standard analytical methods requires expensive equipment and highly qualified personnel, which also means that analysis costs are very high. For these reasons, trihalomethane analysis poses a serious problem for companies that supply drinking water. Read the full application note to learn how two drinking water laboratories improved quality control of water delivered to end users.

  • Fostering Innovation From Within
    Fostering Innovation From Within

    Every water treatment challenge is a little different. Many companies have a variety of technologies that can be applied to meet the demands of their water utility customers. One such company would be SUEZ. Water Talk recently sat down with Adriano Vieira, Director of R&D with the SUEZ IDEAS Center, to learn more about the unique approach the Company’s North American arm is taking to innovation.

  • Helping The Public See The Magic Of AMI
    Helping The Public See The Magic Of AMI

    The benefits of Advanced Metering Infrastructure (AMI) are well known in the water industry, but the public is not as aware of what AMI has to offer. With that in mind, industry experts are looking for ways to educate customers about the value provided by AMI.

  • Florida County Aims for Full Usage Of Reclaimed Water
    Florida County Aims for Full Usage Of Reclaimed Water

    In 2016 Hillsborough County Public Utilities, a forward thinking organization, initiated the first direct potable reuse pilot project in Florida. In its efforts to utilize 100 percent of its reclaimed water, the progressive utility created a successful program to effectively suspend surface water discharges. The pilot project validated direct potable reuse, which is now a key initiative for many central Florida utilities due to the implementation of the Central Florida Water Initiative requiring the additional utilization of reuse water resources.

  • Water Quality Comes Under The Consumer Microscope
    Water Quality Comes Under The Consumer Microscope

    Water quality is getting a lot more scrutiny these days. And that’s a good thing says Russ Swerdfeger, Global Director of Memcor Product Management with Evoqua. Alongside his colleague Daryl Weatherup, Director of Marketing with Evoqua, Swerdfeger recently discussed the future of drinking water and the key issues and concerns facing the water industry right now with Water Talk.

  • Flow Data Red Flags: When To Act
    Flow Data Red Flags: When To Act

    Accurate flow measurement is critical to most water and wastewater processes. Red flags may pop up to indicate meter problems, but which ones should lead you to act — and when? The answer depends on the type of meter, what it is used for, and whether the readings are local or remote.

  • Tap Water To Traffic Monitoring
    Tap Water To Traffic Monitoring

    Sevierville, Tennessee is the hometown of internationally known entertainer Dolly Parton and is a popular gateway to the Great Smoky Mountains National Park.  Located in Eastern Tennessee, the city has a population of 16,500 residents and is visited by 16 million tourists per year. 

  • The Top 4 Oxidation Methods For Iron & Manganese
    The Top 4 Oxidation Methods For Iron & Manganese

    Iron is one of the earth's most plentiful resources, making up at least five percent of the earth's crust. In well water iron is usually found as ferrous iron, which is in a dissolved state and may appear clear when first drawn from the tap.

  • From Drought To Flooding: California Struggles With Turnaround
    From Drought To Flooding: California Struggles With Turnaround

    In a drastic about-face, California has gone from historically desperate drought conditions to an inundation of water that has brought its own set of problems.

  • Ozone Resolves Hydrogen Sulfide And Color Issues In Well Water
    Ozone Resolves Hydrogen Sulfide And Color Issues In Well Water

    A potable water plant in Eastern Angelina County, Texas,  serves over 2,000 rural customers.

  • Importance Of Flare Gas Measurement Grows To Meet Environmental Regulations
    Importance Of Flare Gas Measurement Grows To Meet Environmental Regulations

    In the oil and gas industry, regulations and requirements to measure, monitor and report flared gases continue to expand and extend. The U.S. EPA continues to focus on enhancing regulations aimed at reducing emissions of methane and volatile organic compounds (VOCs) into the environment.

  • Using AMERICAN Products, Champlain, NY, Prepares For Business Boom Near US/Canadian Border
    Using AMERICAN Products, Champlain, NY, Prepares For Business Boom Near US/Canadian Border

    A key driver of economic development is the availability of water and wastewater services. For the Town and Village of Champlain, NY, this is no exception. To capitalize on the region’s economic potential and make more land available for new businesses, the Town and Village of Champlain are working together on the Shared Water Project, a major water system upgrade that includes installing 44,000 feet of AMERICAN ductile iron pipe.

  • Decentralization Grows With Worldwide Property Development Expansion
    Decentralization Grows With Worldwide Property Development Expansion

    One of the trends in water and wastewater treatment over the past decade has been a growing demand for decentralized systems. Water Talk recently caught up with Nii Mensah, General Manager of Fluence USA, to learn more about the solutions that the new company (formed by the merger of RWL Water and Emefcy) is bringing to market to address communities’ treatment needs

  • Water Is One Of The Few Issues To Unite Voters
    Water Is One Of The Few Issues To Unite Voters

    Unless you spent the last election cycle hiding under a rock (and no blame if you did), you are no doubt aware of the growing rift between the two major political parties of the United States. As reported in The Atlantic citing polling from the Pew Research Center for the People and the Press, those who identify as Democrats are becoming more liberal and those identifying as Republicans swing ever more conservative.

  • Why California's Cannabis Industry Will Lead Water Innovation
    Why California's Cannabis Industry Will Lead Water Innovation

    For years, I’ve been standing on my deck in San Francisco, looking south to Silicon Valley for innovation in water efficiency. But I’m starting to realize that I might have been gazing in the wrong direction. Maybe I need to turn around and look north, over the spires of the Golden Gate Bridge, toward the Emerald Triangle in Humboldt, Mendocino and Trinity counties, the hotbed of California’s newly legalized commercial cannabis production.

  • MWA’s Rebuilt And Repaired Pumps Increase Reliability, Efficiency, And Capacity
    MWA’s Rebuilt And Repaired Pumps Increase Reliability, Efficiency, And Capacity

    Rather than scrap a pair of veteran pumps, a regional public water utility elected to have them rebuilt and reinstalled by experts to increase reliability, efficiency, and capacity.

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