CONSUMER OUTREACH RESOURCES

• Understanding Public Perceptions And Demands Of Aquatic Resources Can Support Sustainable Management Practices

  Surface waters – such as rivers, streams, lakes, reservoirs, estuaries, and coastal waters – are the primary types of aquatic resources that people interact with daily. As the global population continues to grow, demand increases for water resources. Scientists have long collaborated with government and local agencies to help manage these aquatic systems, and increasingly, researchers have been emphasizing the importance of treating our waterways as social-ecological systems. This view of systems recognizes the interconnected and resilient relationships between humans and nature. Understanding how individuals can positively interact and respond to water bodies over long periods of time would better support the sustainable management of aquatic resources.

• How The Right Tools Are Boosting Consumer Engagement

  By some accounts, as much as 20 percent of water utility customers across the U.S. aren’t aware that they have an active water leak. Until those customers understand that a leak is negatively impacting their water bill, they will likely have little interest in the underlying data.

• What To Do When Your Toilet Takes A Leak

  Save water and money by hunting down and plugging those irritating drips during Fix a Leak Week.

• The Key To Launching Massive Public Health Initiative: Teamwork

  Meet some of the companies behind Denver Water’s Lead Reduction Program.

• Identifying The Right Circular Vocabulary And Stakeholders

  Circular economy developments often focus on the technology. Yet to be successful, we need to define a common vocabulary and involve the right stakeholders.

• A Tale Of Two Movies: Brave Blue World And Dark Waters

  It was the best of water, it was the worst of water, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the year of COVID and Brave Blue World and the year of Dark Waters. Two films on water bridged the gulf between Charles Dickens' spring of hope and darkness of despair, showing audiences two sides of the ongoing evolution of the water industry.

• Three-Dimensional ROI: Getting More Than Just Dollars From Your Smart Water Network

  When it comes to digital transformation via ‘smart city’ technologies for leak detection or sewer overflow prevention, utility needs inevitably overlap with the economic and infrastructure interests of other city operations. Evaluating operating efficiencies in the context of three-dimensional (3D) ROI can uncover practical ways to drive greater dividends for all concerned — utilities, society, and the environment around them.

• Overcoming Challenges In A Context Of Crisis: Guarantee The Continuity And Quality Of Water Services

  In a context of crisis, the management of water supply, sanitation and purification services is critical. Managers must ensure the continuity and quality of services, whilst minimizing health risks for workers and customers.

• Top 12 Communication Hacks

  As a meter technology company, we understand the importance of approaching challenges with smart solutions and proactive communication. Ultimately, our technology is all about helping customers and utilities to feel empowered, connected, and capable of taking on problems. Master Meter, Inc. created a list of the top 12 communication hacks found to be most successful in 2020. Implement these tactics and watch your utility connect with your customers and build trust with your community.

• Are Your Customers Turning Up Their Noses At Your Drinking Water?

  There have been a number of surveys on water-utility customer satisfaction over the past few decades and, unfortunately, the news tends to be less encouraging than it should be. Is it safe to chalk up those responses to personal tastes or preferences, or is it time to do something about turning them around before it’s too late? Here are some resources to consider.