Water utilities are highly regulated, and that means unhappy customers can bring more than complaints — they can stir up regulatory action.
A water provider in Mississippi is cracking down on customers after the city utility department found out it had run up a $3.4 million deficit.
Jacksonville, FL, has a distinction that it may not want publicized too much. The city’s water quality has been ranked poorly by residents in a recent study by professors at the University of North Florida.
Residents of a small Canadian town awoke to an unpleasant surprise this week: hot pink tap water.
Because of a law passed at the end of last year, public water utilities will now have to inform customers within 24 hours if contaminated water is flowing into their homes.
A media outlet claims that the Cleveland Division of Water was caught on camera using improper billing practices.
As consumer buy-in is critical to the success of advanced metering infrastructure, so is behavioral science, in guiding utilities’ engagement efforts around the technology.
The need for improving our nation’s critical infrastructure is as important and necessary as ever. Yet, when people who are not involved with the water/wastewater industry think of all that needs to be done for infrastructure, they immediately think of the roads they drive on and the bridges that are simply part of those same roads. Others think of our power grid and its frailties, while some worry about their internet access. It is hard to find people who consider our water and wastewater delivery system as a priority.
With rising regulatory and infrastructure costs, it’s more important than ever for water and wastewater utilities to collect what they’re owed from ratepayers. But how can they go about improving collection?
When I speak to communities about water quality issues, people often think the problem only happens in the developing world. Although America’s drinking water remains among the safest in the world, we are facing a serious and growing problem at home in the U.S.
To minimize losses and address mounting concerns, the water industry is now adopting advanced sensor and communications solutions designed specifically for “smart” Internet of Things (IoT) water management. In large part, the move toward implementing smart water solutions is being driven by stricter government compliance requirements, the evolution of smart cities, and the need for water conservation.
Chicago continues its long tradition of innovative biosolids management by introducing a new model for sustainability and community service.
At my household, a new year means a new energy and water-use baseline. By that I mean, every month, I look at how much electricity and water I used in comparison to the same month the previous year — so I can try to be as efficient as possible. But I work in the energy field, and I know that’s not a typical New Year’s tradition. Most people don’t examine the trends of their energy-use or spend much time thinking about how to reduce it.
Carollo Engineers unveils an ambitious plan to turn one of America’s most water-stressed cities into a model of sustainability and resiliency.
This fall, the Prince William County Service Authority began using a device called a freeze kit, which temporarily freezes water service lines in order to replace angle valves in meter boxes.
In our series on the Smart Grid for Water, we continue to build on the theme that the Smart Grid for Water is free. As we have seen, starting with the meter-to-customer vision, the deployment of an entirely new AMI, highly functioning tools, and customer engagement platforms can be financed entirely within existing budgets.
Airtime for water industry issues used to be a rarity in mainstream news, but that has changed of late — a development that is not particularly welcome, considering that bad news makes for good copy.
“Water Champion” Paula Kehoe looks to do for the nation what she did for San Francisco — to greatly expand water reuse opportunities and implementation. In this Q&A, she discusses her new role as chair of a national commission for onsite non-potable reuse, the San Francisco model, and the best practices and obstacles for sustainable water operations.
With Donald Trump appointee Scott Pruitt helming the U.S. EPA, the National Rural Water Association sees an opportunity to free its members from burdensome regulations and change the perception of the country’s smallest water utilities.
The Drinking Water Cyanotoxin Risk Communication Toolbox takes the guesswork out of public outreach in the event of harmful algal blooms and cyanotoxin contamination.
Arcadis’ Sustainable Cities Water Index reviews 50 cities around the globe across a string of sustainability measures such as water efficiency, water resiliency and water quality. As Chris Hill, Vice President of Water Supply and Treatment Lead for North America, explains in this Water Online Radio interview, the U.S. cities perform well in the areas of water quality and water efficiency but tend to lag European communities in the area of water resiliency.
We all hope that the Flint Water Crisis – where cost-cutting measures led to the drinking water supply to become severely tainted with lead – was an isolated incident. However, it is not impossible that a similar event could happen again, especially in a similarly desperate city with limited financial resources. Here are a few key points that should be considered to avoid repeating such a tragedy.
For water treatment operators and utility officials, the summer months don’t just mean sunshine, pool parties, and barbecues. The season also brings the peak time for algal blooms, the toxic clouds formed in surface water thanks to increased nutrient contamination and rising temperatures. With rising instances of toxic algae around the country and increased regulations for eliminating it, utilities have had to keep pace.
There have been many publications lately that claim universal appeal of the ORP sensors and their applicability across the board. This concerns me, because the authors sometimes forget to mention some well-known practical limitations of the method, let alone the realities of water treatment applications potentially influencing the sensor performance.
When is the last time you took a moment to stop, and smell your water? A continuous supply of clean and safe drinking water is something that most people take for granted. We rarely go to the tap doubting that the water will be clean and safe. Recently, the general population and water supply professionals have become concerned about the safety and protection of our drinking water supplies.
When Flint Michigan discontinued purchasing water from the Detroit Water Authority and began using the Flint River as their raw water source they unfortunately did not consider the potential impact on lead and copper corrosion and the impact on the public.
High levels of radionuclides (uranium/radium/etc.) in drinking water aren’t very common, but they are very dangerous. If you’ve long dealt with radionuclides, you’re familiar with the treatment requirements — but are you treating as cost effectively as possible?
Chemical, petrochemical, and oil-reﬁning plants are process-intensive operations with regulatory requirements to protect the surrounding water and air from the effects of industrial pollution. These external demands are matched by equally compelling internal pressures to address product puriﬁcation needs, ﬁnd alternatives to utilizing costly fresh water in production processes, reduce the carbon footprint, and operate efficiently and proﬁtably.
At the end of The Big Short, a postscript stated that one of the story's protagonists, Dr. Michael Burry (played by Christian Bale), was now focused on investing in only one commodity: water. That got my attention.
The U.S. EPA’s Long Term 2 Enhanced Surface Water Treatment Rule (LT2) was adopted in 2006 to modify the Safe Drinking Water Act and more tightly control the spread of Cryptosporidium, a microorganism that can cause gastrointestinal infection if ingested. Since its inception, the rule has posed a treatment challenge to utilities that are susceptible to the tiny contaminant. But which utilities are at risk? And how should they approach treatment?
For years, I’ve been standing on my deck in San Francisco, looking south to Silicon Valley for innovation in water efficiency. But I’m starting to realize that I might have been gazing in the wrong direction. Maybe I need to turn around and look north, over the spires of the Golden Gate Bridge, toward the Emerald Triangle in Humboldt, Mendocino and Trinity counties, the hotbed of California’s newly legalized commercial cannabis production.