Consumer Outreach Features, Insights, and Analysis

  1. Defining Total Customer Engagement
    11/30/2017

    Total Customer Engagement is an amorphous concept that is difficult to define or quantify. Depending on the nature of a given business, engagement may be described using language such as touches, opens, responses, clicks, registrations, reach, shares, influence, views, or other nebulous terms. This language leaves organizations ill-equipped to define and measure the impact and benefits of communicating with customers in a wide range of situations.

  2. Black & Veatch Prez Imagines A Day Without Water
    11/21/2017

    Can you fathom a day without water?

  3. Water Is One Of The Few Issues To Unite Voters
    11/15/2017

    Unless you spent the last election cycle hiding under a rock (and no blame if you did), you are no doubt aware of the growing rift between the two major political parties of the United States. As reported in The Atlantic citing polling from the Pew Research Center for the People and the Press, those who identify as Democrats are becoming more liberal and those identifying as Republicans swing ever more conservative.

  4. B&V Talks CBP3s — Community-Based Public-Private Partnerships — For Stormwater Management
    10/24/2017

    Andrew Smith is the Watershed, Stormwater, and Flood Management Practice Lead at Black & Veatch, and was therefore a timely interview subject in the wake of hurricanes and storm damage still fresh in the minds of attendees at WEFTEC 2017. Creating an effective stormwater management program, the key to handling such events, is a large and multifaceted undertaking. The best solution for many could be a community-based public-private partnership (CBP3), which is described by Smith in this Water Talk conversation.

  5. Fixing What Ails The Water Industry: Water Talk With WEF's Executive Director
    10/20/2017

    Water Online had the pleasure of chatting with Eileen O'Neill, executive director of the Water Environment Federation (WEF), in the midst of the organization's premier event, WEFTEC — the world's largest annual water quality exhibition. O'Neill talks about the mission of WEF in the face of numerous industry challenges, and how WEFTEC helps to advance that mission. Among the issues discussed were how to replace a retiring workforce and how to maintain — and sometimes restore — public confidence in municipal water operations. 

  6. Moving Water Reuse Forward
    10/20/2017

    Andrew Gilmore, Vice President at Carollo Engineers, gives his perspective on water issues out West, where water scarcity has posed both challenge and opportunity. A licensed PE in Arizona, New Mexico, and California, Gilmore discusses the evolution of water reuse from both a technological and societal standpoint.

  7. Utilities United Against Scams: Collaboration Vs. Criminals
    9/12/2017

    Just about a year ago I posted a blog that addressed a disturbing trend — thieves impersonating water and other utility workers to gain access to individuals’ homes and credit card information. Discouragingly, this type of criminal activity seems to be growing and “scammers” are getting more sophisticated in their methods for victimizing unsuspecting utility customers. However, there has also been a very encouraging development over the past year as well, that being the formation and growth of Utilities United against Scams (UUAS).

  8. Survey Reveals Water And Wastewater Billing Stats And Concerns
    8/25/2017

    With infrastructure reliability on the brink, utilities are forced to raise rates to fund improvements. It’s not a move that is undertaken lightly, nor should it be. The latest AWWA rate survey, produced with Raftelis Financial Consultants, highlights the plight of both utilities and consumers.

  9. Flow Measurement Management Enables Total Visibility Of Water Use
    8/25/2017

    Advancements in submetering and cloud-based data analytics help reduce consumption, lower costs, and improve operational efficiency.

  10. Do You Pay 300 Times What You Could For Water?
    8/15/2017

    On January 1st 2017, Philadelphia’s controversial “soda tax” went into effect, adding a 1.5-cents-per-ounce on sugary beverages sold in the city. Several cities across the U.S. have enacted similar taxes in a bid to battle diet-related diseases such as obesity and fund more healthy activities within their communities.