Consumer Outreach Features, Insights, and Analysis

  1. Advanced Metering Analytics: The Logical Evolution Of AMI
    5/30/2018

    Just as different water utilities use different processes for turning raw source water into potable drinking water, so too do they take different routes to account for, and bill for, their output. Here is an overview of a cellular-based approach to collecting and leveraging data from water distribution operations that can achieve the greatest business advantage.

  2. Empowering Consumers Is Key To Addressing Global Water Challenges
    5/15/2018

    Consumers are taking advantage of technology to gain knowledge and demand rapid, inexpensive (sometimes free) delivery of goods. In supply chain terms, that’s called the last mile — getting the product to the consumer as quickly as possible.

  3. Overcoming Smart Meter Fears: The Value Of Focusing Communication On AMI Benefits
    5/14/2018

    The idea that ratepayers are afraid of what advanced metering infrastructure (AMI) may bring into their homes has made water utilities wary of implementing the technology. But are the fears justified? A new survey investigates the phenomenon and lights a path forward.

  4. Remote Monitoring For Water Quality And Public Health
    5/10/2018

    New technology helps utilities meet the challenges of maintaining a safe and adequate public water supply.

  5. Crowdsourcing The First Water Management Database — With A Little Help From Companies
    3/8/2018

    From Cape Town to Puerto Rico to Flint, MI, it's no surprise that drought, flooding, and water pollution can devastate communities, impacting lives and hindering economic growth. But the physical components of water supply — its abundance or scarcity, levels of pollution, and the competition over it — are only half of the equation when it comes to overall water security. What's just as important is how water is managed by public institutions, such as water utilities and local governments.

  6. Micrometers: A Simple Solution To Water Scarcity
    3/5/2018

    In the small community of Llimbe in Peru, water sources were running dry. The population had grown from 35 to 50 families, and some of the families were using more water than they actually needed. Because of this, if you lived higher on the hillside, you may only have water for an hour a day.

  7. Can Public Outreach Help Resolve The Water Industry Crisis?
    1/24/2018

    When it comes to asset management, Kansas City, MO, proves to be smart beyond its innovative Smart Sewer program. The city realizes that people are its greatest asset.

  8. Defining Total Customer Engagement
    11/30/2017

    Total Customer Engagement is an amorphous concept that is difficult to define or quantify. Depending on the nature of a given business, engagement may be described using language such as touches, opens, responses, clicks, registrations, reach, shares, influence, views, or other nebulous terms. This language leaves organizations ill-equipped to define and measure the impact and benefits of communicating with customers in a wide range of situations.

  9. Black & Veatch Prez Imagines A Day Without Water
    11/21/2017

    Can you fathom a day without water?

  10. Water Is One Of The Few Issues To Unite Voters
    11/15/2017

    Unless you spent the last election cycle hiding under a rock (and no blame if you did), you are no doubt aware of the growing rift between the two major political parties of the United States. As reported in The Atlantic citing polling from the Pew Research Center for the People and the Press, those who identify as Democrats are becoming more liberal and those identifying as Republicans swing ever more conservative.