Consumer Outreach Features, Insights, and Analysis

  1. Survey Says: How Good Is Your Drinking Water?
    4/28/2017

    Family Feud, first launched in 1976, has been a top game show in syndication, new iterations, as well as a pop-culture icon. Of course the trademark line from the show is “survey says….” Sometimes the responses to the surveys are predicable, but other times you wonder “who in the world was answering those questions?” Gallup just released their annual environmental poll, conducted in March, and maybe it’s not surprising, but 63 percent of respondents said they “worry a great deal about pollution of their drinking water.”

  2. How Do We Get The Message Out About The Importance Of Water Infrastructure?
    4/6/2017

    The need for improving our nation’s critical infrastructure is as important and necessary as ever.  Yet, when people who are not involved with the water/wastewater industry think of all that needs to be done for infrastructure, they immediately think of the roads they drive on and the bridges that are simply part of those same roads.  Others think of our power grid and its frailties, while some worry about their internet access.  It is hard to find people who consider our water and wastewater delivery system as a priority.

  3. 6 Ways To Improve Payment Performance
    3/20/2017

    With rising regulatory and infrastructure costs, it’s more important than ever for water and wastewater utilities to collect what they’re owed from ratepayers. But how can they go about improving collection?

  4. Why We Need Clean Water Here
    3/17/2017

    When I speak to communities about water quality issues, people often think the problem only happens in the developing world. Although America’s drinking water remains among the safest in the world, we are facing a serious and growing problem at home in the U.S.

  5. The Future Of Water Management
    3/16/2017

    To minimize losses and address mounting concerns, the water industry is now adopting advanced sensor and communications solutions designed specifically for “smart” Internet of Things (IoT) water management. In large part, the move toward implementing smart water solutions is being driven by stricter government compliance requirements, the evolution of smart cities, and the need for water conservation.

  6. Evolving From Controlled Biosolids Distribution To Revenue-Generating Compost
    1/25/2017

    Chicago continues its long tradition of innovative biosolids management by introducing a new model for sustainability and community service.

  7. Why Strategic Choices — And Water — Could Make People More Energy-Efficient
    1/9/2017

    At my household, a new year means a new energy and water-use baseline. By that I mean, every month, I look at how much electricity and water I used in comparison to the same month the previous year — so I can try to be as efficient as possible. But I work in the energy field, and I know that’s not a typical New Year’s tradition. Most people don’t examine the trends of their energy-use or spend much time thinking about how to reduce it.

  8. One City, One Plan, One Water: How Los Angeles Is Transforming Water Management
    11/28/2016

    Carollo Engineers unveils an ambitious plan to turn one of America’s most water-stressed cities into a model of sustainability and resiliency.

  9. Putting The Deep Freeze On Faulty Meter Box Valves
    11/8/2016

    This fall, the Prince William County Service Authority began using a device called a freeze kit, which temporarily freezes water service lines in order to replace angle valves in meter boxes.

  10. Danger Lurking In The Water: Offsetting Revenue Destruction In Our Water Utilities With The Smart Grid For Water
    11/8/2016

    In our series on the Smart Grid for Water, we continue to build on the theme that the Smart Grid for Water is free. As we have seen, starting with the meter-to-customer vision, the deployment of an entirely new AMI, highly functioning tools, and customer engagement platforms can be financed entirely within existing budgets.