Consumer Outreach Features, Insights, and Analysis

51. 4 Essential Asset Management Services Engineering Firms Need To Offer 12/1/2020

    Engineering firms flourish by offering asset management services to help clients streamline processes and mitigate risks.

52. Top 10 Field Hacks 11/30/2020

    Our industry’s experienced veterans have decades of knowledge that isn’t learned in the classroom but in the field. Master Meter, Inc. interviewed members of field operation crews across several water utilities in Texas. They gave us these Top 10 Hacks from the Field you can share with your own staff. See which ones your crews have heard before.

53. Top 10 Customer Touchpoints 11/25/2020

    Cities must gain the buy-in and support from the public and elected officials to secure necessary funding for smart water tech. Optimizing the initial costs of deploying smart water tech are going to vary, mainly depending on the size of the utility. Buy-in and support will only occur when utilities effectively make people understand, what’s in it for the customer. Water utilities need to communicate the value of AMI through the lens of what matters most to the end user—your customer, the consumer of your product, the ratepayer.

54. Water Stewardship- Because Everyone Is A Water Manager 11/20/2020

    Smart water technology has evolved the water utility’s role within municipalities to have a seat at the proverbial Smart City table, participate in the IoT plan, and drive water stewardship. There are many benefits to replacing your meter system with AMI (Advanced Meter Infrastructure) technology. For the utility, the game-changer is when you couple it with meter data management software which streamlines and prioritizes data so you can make timely, informed decisions.

55. Building A Bridge To Advanced Metering Infrastructure With Customer Engagement 11/10/2020

    While advanced metering infrastructure (AMI) offers numerous financial and operational benefits for utilities, the case for deployment hinges on enhanced customer communication facilitated by real-time data.

56. How To Stand Out On LinkedIn...Tips For Water Professionals 11/9/2020

    On November 19 at 8:00 am Pacific time, join me for a free, information-packed webinar on how to use LinkedIn to position yourself, your company, and the water industry.

57. Smart Antenna Technology For AMI 11/9/2020

    When several years of drought subsided and water restrictions were lifted this spring for the city of Round Rock, Texas, residents quickly returned to their pre-drought usage patterns—and as they watered their lawns, filled their pools and used water the way they had before the drought, their monthly bills began to rise. The utility billing office started getting calls from a number of the 33,000 homes and businesses throughout Round Rock.

58. WWEMA Window: Personalization And Innovation — The Keys To Successful Business Digitalization 10/16/2020

    It's safe to say that 2020 has transformed the world. For all the social upheavals, however, the business environment has experienced a mere acceleration of an anticipated change — the digitalization of the customer experience. In today's business environment, customers expect personalization and innovation. In recent years, business attempts to meet customers' expectations have become a key differentiator and metric for success.

59. Providing Water And Sanitation Access To Unhoused Populations During COVID-19 And Beyond: Guidance For Water And Wastewater Utilities 9/30/2020

    Unhoused populations are vulnerable to a range of public risks, including COVID-19. They lack continuous access to running water, toilets, showers, and laundry, making it extremely difficult to take proper precautions. Homeless individuals are at high risk of health conditions including hepatitis, HIV, and tuberculosis. 

60. Announcing The Launch Of The Water Equity Network 9/21/2020

    This extraordinary year has put a sharp focus on how inequity affects a community’s well-being. The COVID-19 virus has highlighted how interconnected we are, but we are definitely not all “in the same boat” as we navigate these waters. In a time of pandemic, intensifying climate change, and growing awareness of racial inequities, we see clearly that people in vulnerable communities experience worse outcomes in terms of health and well-being, employment, and access to the basic needs of food, water, and housing. We know that these disparate outcomes are underpinned by systemic racism and classism in our cities and their systems of operation—and that includes our water systems.