Consumer Outreach Features, Insights, and Analysis

61. 7 Keys To Unlocking An Effective Customer Engagement Program 9/16/2020

    Times, technology, and expectations have changed, creating an atmosphere where utilities must update customer engagement strategies to ensure satisfactory service.

62. Quick Response Restores Critical Water Supply To North Carolina Community During COVID-19 Outbreak 7/24/2020

    During the 2020 COVID-19 outbreak — when handwashing and sanitation were essential to maintaining public health — a reduction in water supply to residents quickly became critical.

63. EnviroAtlas Builds Bridges By Making Data Accessible 7/22/2020

    A community’s economic sustainability and quality of life depends on natural elements and functions that aren’t always fully understood or considered in local decision-making. EPA’s EnviroAtlas tool aims to change that by using maps and data to help communities understand the relationships between nature and human health, well-being, and the economy.

64. Updating Consumer Perceptions On The Value Of Water 7/20/2020

    Here are some links and guidelines designed to help utilities change their perspective on water as a low-cost resource of virtually unlimited supply. 

65. Initiative Takes On Water Systems, Climate Change, And Inequity 7/15/2020

    The water industry and the communities it supports are beset with many problems when it comes to failing infrastructure and systems; but some have it worse than others.

66. Is Transitioning From AMR To AMI Worth The Effort? 6/30/2020

    For the City of Fairborn, Ohio, switching from manual meter reading to automated meter reading (AMR) and eventually to advanced metering infrastructure (AMI) has made a small operations staff more productive, provided more timely information for the city’s water treatment plant and distribution system, and tremendously improved customer service. Learn about the benefits captured and lessons learned along the way.

67. How To Benefit From Greater Transparency To Customers 6/20/2020

    Being more proactive in sharing utility operational insights with customers can pay dividends in terms of promoting efficiency and elevating customer satisfaction. It can also prepare utilities to respond more effectively to sudden or drastic disruptions of standard operations, such as droughts, floods, wildfires, or health emergencies. Here is how to establish and benefit from greater transparency.

68. We're Better Together 6/8/2020

    We are all stressed by a pandemic that’s caused more than 100,000 deaths in North America and economic fallout that has left tens of millions unemployed. Many of us are working from home, we wear masks outside, and a firm handshake or a hug is off limits.

69. Pandemics, Disasters, And Droughts: Why Transparency Is Key In Uncertain Times 5/19/2020

    Water and wastewater utilities are vital to our ability to have clean drinking water and mitigate waterborne diseases. However, operating efficiently while providing safe, quality services and staying compliant is no small feat. Add in a disaster, such as a fire, a drought, or an unforeseen global pandemic like COVID-19, and utilities must adapt to ever-changing conditions while maintaining the trust of the customers they serve. Maintaining that trust and customer goodwill is critical during times of crisis, and the only way to do so is through transparency

70. Denver Water Sets The Stage For Sweeping LSL Replacements, Partners With 120Water For Modern Sample Management 5/5/2020

    Learn how Denver Water is streamlining their pre/post LSL replacement water sampling and pitcher/filter distribution programs with 120Water! As more systems begin verifying and prioritizing replacement of lead service lines, Denver Water serves as a great example of what it means to provide faster and seamless results to residents.