Consumer Outreach Features, Insights, and Analysis
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Updating Consumer Perceptions On The Value Of Water
7/20/2020
Here are some links and guidelines designed to help utilities change their perspective on water as a low-cost resource of virtually unlimited supply.
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Initiative Takes On Water Systems, Climate Change, And Inequity
7/15/2020
The water industry and the communities it supports are beset with many problems when it comes to failing infrastructure and systems; but some have it worse than others.
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Is Transitioning From AMR To AMI Worth The Effort?
6/30/2020
For the City of Fairborn, Ohio, switching from manual meter reading to automated meter reading (AMR) and eventually to advanced metering infrastructure (AMI) has made a small operations staff more productive, provided more timely information for the city’s water treatment plant and distribution system, and tremendously improved customer service. Learn about the benefits captured and lessons learned along the way.
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How To Benefit From Greater Transparency To Customers
6/20/2020
Being more proactive in sharing utility operational insights with customers can pay dividends in terms of promoting efficiency and elevating customer satisfaction. It can also prepare utilities to respond more effectively to sudden or drastic disruptions of standard operations, such as droughts, floods, wildfires, or health emergencies. Here is how to establish and benefit from greater transparency.
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We’re Better Together
6/8/2020
We are all stressed by a pandemic that’s caused more than 100,000 deaths in North America and economic fallout that has left tens of millions unemployed. Many of us are working from home, we wear masks outside, and a firm handshake or a hug is off limits.
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Pandemics, Disasters, And Droughts: Why Transparency Is Key In Uncertain Times
5/19/2020
Water and wastewater utilities are vital to our ability to have clean drinking water and mitigate waterborne diseases. However, operating efficiently while providing safe, quality services and staying compliant is no small feat. Add in a disaster, such as a fire, a drought, or an unforeseen global pandemic like COVID-19, and utilities must adapt to ever-changing conditions while maintaining the trust of the customers they serve. Maintaining that trust and customer goodwill is critical during times of crisis, and the only way to do so is through transparency
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Denver Water Sets The Stage For Sweeping LSL Replacements, Partners With 120Water For Modern Sample Management
5/5/2020
120Water is facilitating Denver Water’s pre- and post-LSL replacement water sampling program, as well as its water pitcher and filter supply and distribution program.
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Newark Sets The Standard For Community Engagement And Education With Their New LSLR Program
5/2/2020
The City of Newark, NJ initiated a Lead Service Line Replacement program in 2018 as part of its efforts to provide clean, safe, and reliable drinking water for all residents. One of the biggest challenges faced by the city is engaging residents as the project gets underway. With a large transient population of renters, it can be hard to get residents and landlords to fully engage in a drinking water program. Not only can a lack of understanding on the part of the public jeopardize their health, it also makes it difficult for Newark to collect information needed to validate their LSLR program.
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Loveland Takes Guesswork Out Of LCR Requirements
5/1/2020
The City of Loveland’s Water Utility has served customers for decades, proudly bringing water “from snowy caps to Loveland taps.” When the Lead and Copper Rule went into effect in the early 1990s, it was labor-intensive to find a pool of people in the correct tier to complete the sampling.
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A World Reimagined — One Where People Realize The Value Of Water
4/7/2020
Times of significant disruption that put the “normal” way we operate on hold are an incredible opportunity for reflection, pressing the reset button, and starting in a fresh direction. Hopefully, many people are realizing how they have let their lives get so busy that they have lost touch with things most important to them, like family; and they are taking this time to start fresh.