Consumer Outreach Features, Insights, and Analysis

  1. Science Guides Public Health Protection For Drinking Water

    As a country, we’ve come a long way toward providing clean air, water, and land — essential resources that support healthy, productive lives. But we have more work to do to make sure that every American has access to safe drinking water.

  2. The Future Is Here — Just Add Utility

    Water utilities are responsible for one thing above all: supplying safe drinking water to their populations on a daily basis. In light of the recent public health crisis in Flint, MI, utilities have never been under more pressure from the public to perform this service.

  3. Infrastructure Matters

    Infrastructure matters. It matters — in big ways and in small — to our country, our economy, our quality of life, our safety, and our communities.

  4. Smart Networks Smoothing Supply Of Water

    With increasing and urbanizing population, extreme weather events happening with greater frequency, aging infrastructure and work forces, more demanding customers, and significant revenue constraints, it is becoming increasingly difficult for water utilities to ensure that supply consistently meets demand.

  5. How To Communicate The Value Of Water — And Rate Hikes — To Customers

    A champion of water investment shares four strategies for winning over customers to support both short-term and lasting utility initiatives.

  6. Working With Customers To Reduce Water Usage During California Drought

    In 2015, California entered the fourth year of a severe drought, the driest it has been since record keeping began in the late 1800s. This historic long-term drought is a problem for every American, regardless of where they live, because it has implications for the economy, society and environment.

  7. United Utilities Improves Customer Satisfaction While Reducing Costs

    The rising marginal cost of producing clean water together with increasing demand and higher expectations of reliability and quality of service leaves utilities facing an uphill challenge — managing aging systems and infrastructure with limited resources.

  8. Together We Can Get The Lead Out

    If there is one lesson to be learned from the Flint crisis, it is this: Our communities will be safer in the long run with no lead pipes in the ground.

  9. Eliminating Tax Hurdles For Homeowners To Invest In Water Efficiency And Green Infrastructure

    Earlier today, a bipartisan group of Representatives, led by Rep. Jared Huffman (D-CA), introduced legislation to clarify that rebates provided by water utilities for water conservation and green infrastructure improvements on private property are not taxable.

  10. 6 Musts When Choosing A Water Service Provider

    Choosing the company that will fill your water service needs is like making any other long-term commitment. It’s impor­tant to do your homework, identify the areas that are most important, and take the time necessary to find a good match.