Every week, as General Manager for People and Culture at Yarra Valley Water in Melbourne, Australia, I’m asked for advice about how we transformed the culture of our publicly-owned water corporation. The requests come from near and far — peer utilities, businesses in other sectors, and government agencies. They’d like the recipe for what we’ve accomplished — the steps from A-Z. But it’s not as simple as that. It’s been a true journey with twists and turns that weren’t always pretty, and we gave life to it as we grew. In this article I’d like to share insights that might make this kind of transformation accessible to other organizations.