Consumer Outreach Features, Insights, and Analysis

  1. United Utilities Improves Customer Satisfaction While Reducing Costs

    The rising marginal cost of producing clean water together with increasing demand and higher expectations of reliability and quality of service leaves utilities facing an uphill challenge — managing aging systems and infrastructure with limited resources.

  2. Together We Can Get The Lead Out

    If there is one lesson to be learned from the Flint crisis, it is this: Our communities will be safer in the long run with no lead pipes in the ground.

  3. Eliminating Tax Hurdles For Homeowners To Invest In Water Efficiency And Green Infrastructure

    Earlier today, a bipartisan group of Representatives, led by Rep. Jared Huffman (D-CA), introduced legislation to clarify that rebates provided by water utilities for water conservation and green infrastructure improvements on private property are not taxable.

  4. 6 Musts When Choosing A Water Service Provider

    Choosing the company that will fill your water service needs is like making any other long-term commitment. It’s impor­tant to do your homework, identify the areas that are most important, and take the time necessary to find a good match.

  5. Flush With Confidence This Super Bowl Sunday, Any Time You Feel Like It

    The closer the NFL gets to its biggest game of the season, the more likely you are to hear about the infamous “Super Bowl Flush Rush.”

  6. Forecasting The Top 5 Water Trends In 2016

    As the dawn of 2016 emerges and we look forward to the year ahead, it’s instructive to engage in a little prognostication.

  7. Township Water Authority Uses Ultrasonic Clamp-On Flow Meters To Avoid Surcharges For Exceeding Peak Limits

    A suburban township in the upper Midwest U.S. buys their drinking water from a major municipal water district. The municipality has many customers and has implemented contracts with each of its wholesale customers that limit the peak flows and the time of day in which they may occur. If the wholesale customer exceeds the limit, they are assessed significant surcharges.

  8. WWEMA Window: Education And Advocacy In The Water Industry

    The water industry is a great business that provides our customers with clean water — an essential of life — but the high-quality drinking water and wastewater we produce is under-valued by customers.

  9. Sustainability Models To Solve Water Challenges — 'That Is The End Game'

    The fifth in a series of interviews conducted during the 2015 SIWI World Water Week in Stockholm was with Xylem, Inc.’s Director of Corporate Citizenship, Michael Fields. 

  10. Emperor Brown's New Groove?

    As the California legislative session came to a close, perhaps the most important (and polarizing) piece of legislation had to have been Governor Brown’s Water Conservation Ordinance. By demanding a statewide 25 percent water consumption reduction, Governor Brown is the latest in a long line of historical lawmakers that implemented such water conservation laws.