Consumer Outreach Features, Insights, and Analysis

  1. WWEMA Window: ‘Nondispersibles’ Turning Sewers Into Nightmares Nationwide
    6/13/2014

    Increasingly, wipes are causing serious issues for wastewater treatment system operators. Many of the wipes entering the sewage system are not dispersible and technically not flushable.

  2. How To Raise Consumer Confidence In Your Water
    5/23/2014

    Utilities already have the resources to deliver the key ingredient: education.

  3. The Right Prescription For Disposing Of Medications
    5/12/2014

    There are many pathways by which pharmaceuticals can get into waterways. When you take an aspirin, it all doesn’t stay in your body, a portion of drug is excreted in the urine or feces.  Research has also shown that environmental discharge of pharmaceuticals can occur during the manufacturing process, and waters receiving treated wastes from manufacturing plants can contain high levels of the chemicals.  Another known pathway is the disposal of unused medications, which presents water utilities with an excellent opportunity to engage the public in communicating the impact of responsible waste practices and the impact of these actions on our watersheds.

  4. STAR Water AMI Video
    5/1/2014

    The Aclara STAR Network advanced metering infrastructure (AMI) system delivers robust data communications on secure, licensed radio frequencies. The STAR wireless fixed network efficiently and automatically provides timely data, empowering utilities to maximize meter functionality and provide superior customer service. Accurate and timely billing, high/low consumption reporting, and non-revenue water loss detection are just a few of the AMR benefits the STAR Network can provide – all at a low system cost with manageable operating expenses.

  5. STAR Gas AMI Infrastructure Video
    5/1/2014

    The Aclara STAR Network Gas advanced metering infrastructure (AMI) system delivers robust data communications on secure, licensed radio frequencies. The STAR wireless fixed network efficiently and automatically provides timely data, empowering Gas utilities to maximize meter functionality and provide superior customer service. Accurate and timely billing, high/low consumption reporting, and leak detection are just a few of the AMR benefits the STAR Network can provide – all at a low system cost with manageable operating expenses.

  6. Aclara Consumer Engagement Video
    4/30/2014

    Aclara’s Consumer Engagement platform allows you to provide consumers access to electric, gas, and water consumption data and make the data easy for consumers to understand. Utilize standard interfaces that are interoperable across consumer programs and include value-added services to help consumers manage and control their use.

  7. Purple Pipes: A Communication, Education, And Branding Issue
    4/29/2014

    In recent months, I've been evaluating visual representations of the water cycle, virtual water flows, water scarcity, infographics on the global water footprint, and presentations by senior leaders from water associations and water organizations. I've also been looking at projects involving public outreach and public perceptions regarding recycled water.

  8. One Water Communication: Standardizing How We Communicate Visually About Water
    4/22/2014

    I believe that we value what we know. We use scales, models and frameworks to help us understand complex matters and materials. Review the conceptual models and categorization efforts of Daniel Defoe, Charles Darwin, Anders Celsius, John Smith Elgin Marbles, Seamus Heaney, Tycho Brahe, Captain Bligh, and my favorite, Rear Admiral Francis Beaufort, author and developer of the Beaufort Wind Scale.

  9. Iced! Polar Vortex Lessons From An Ohio Water Utility
    3/3/2014

    In early January 2014, the polar vortex enveloped the Great Lakes region.  When the vortex passed over Lake Erie, a phenomenon called frazil ice sent an untold number of slender shards of ice directly into Avon Lake Regional Water’s intake crib. 

  10. Taking Water From Invisible To Invaluable: 27 Communication Objectives
    2/7/2014

    As demands on the water sector increase, leaders interested in shaping the future of water management are pushing the notion that water is water, whether its drinking water, stormwater or wastewater. Doing so, according to the experts, encourages "comprehensive thinking, planning and management of our waters on a transformational scale. By Donna Vincent Roa, PhD, ABC, CSR-P