UTILITY MANAGEMENT SOLUTIONS

• Informed Comments On EPA’s Proposed Lead And Copper Rule (LCR) Revisions

  I was Director of the Drinking Water Standards Division in 1989 when the original LCR was proposed. The proposal misses the point; the goal should be to contribute to reductions of remaining lead sources, and provide improvements to make the LCR more focused, effective, implementable, and enforced, rather than more complex and costly.

• Digital CX: How Utilities Can Exceed Customer Expectations

  Most people don’t expect a good digital customer experience from their utility providers. While leading retailers, insurers, and banks have all put serious resources into digital customer experience (CX) and reaped the rewards, utilities have been slower off the mark. 

• Water Industry Responds To Proposed LCR Revisions

  With more than 50,000 community water systems (CWS) in the U.S., it is amazing that only 285 individuals had logged public comments on the U.S. EPA’s proposed Lead and Copper Rule (LCR) Revisions by the February 12, 2020 deadline. Yet, what those respondents had to say could have a big impact on how we deal with lead in drinking water moving forward. Here is a cross-section of the industry’s response.

• Putting Out The Fire: 50 Years Of Science To Protect America’s Water

  2020 marks the 50^th Anniversary of the establishment of the U.S. Environmental Protection Agency (EPA), giving us an opportunity to highlight how our science has played a critical role in helping the Agency meet its mission to safeguard public health and the environment.

• Small Private Utilities Are Looking For Standardization Of Water And Wastewater Solutions

  The traditional method of bringing water and wastewater solutions to a growing community or sprawling commercial or home development has been via municipal or county government funds to build the infrastructure of networks and systems.

• Recognizing Our Engineers

  During National Engineers Week (Feb. 16-22), we honor the profession of engineering and the contributions of engineers to public safety and quality of life.

• Large Water Projects Of Every Kind Coming In 2020

  Clean and adequate water resources are essential components of human existence. For many years, government leaders had few problems providing this precious resource. That’s no longer the case, and companies interested in contracting with government to fix water problems will find an abundance of opportunities in 2020.

• Advanced Analytics And Situational Awareness For Manufacturing Data

  Advanced analytics is a key innovation for digital transformation. While many industrial companies are rolling out pilots and enterprise analytics projects, it is important for users to understand the features and capabilities of the analytics offerings.

• Climate Change, Pollution, And Urbanization Threaten Water In Canada

  Our water resources are under threat from contamination, land use, urbanization, and climate change. If we’re not careful, it may not be clean enough or available when we need it.

• Six Essential Leadership Capacities Report

  We are up against the greatest challenges of our time — a looming climate crisis, skyrocketing expenses in major urban cities, deteriorating infrastructure, a nation that seems increasingly divided… there is so much to do and never enough time to get it all done.