• Informed Comments On EPA’s Proposed Lead And Copper Rule (LCR) Revisions

    I was Director of the Drinking Water Standards Division in 1989 when the original LCR was proposed. The proposal misses the point; the goal should be to contribute to reductions of remaining lead sources, and provide improvements to make the LCR more focused, effective, implementable, and enforced, rather than more complex and costly.

  • Digital CX: How Utilities Can Exceed Customer Expectations

    Most people don’t expect a good digital customer experience from their utility providers. While leading retailers, insurers, and banks have all put serious resources into digital customer experience (CX) and reaped the rewards, utilities have been slower off the mark. 

  • Water Industry Responds To Proposed LCR Revisions

    With more than 50,000 community water systems (CWS) in the U.S., it is amazing that only 285 individuals had logged public comments on the U.S. EPA’s proposed Lead and Copper Rule (LCR) Revisions by the February 12, 2020 deadline. Yet, what those respondents had to say could have a big impact on how we deal with lead in drinking water moving forward. Here is a cross-section of the industry’s response.

  • Putting Out The Fire: 50 Years Of Science To Protect America’s Water

    2020 marks the 50th Anniversary of the establishment of the U.S. Environmental Protection Agency (EPA), giving us an opportunity to highlight how our science has played a critical role in helping the Agency meet its mission to safeguard public health and the environment.

  • Small Private Utilities Are Looking For Standardization Of Water And Wastewater Solutions

    The traditional method of bringing water and wastewater solutions to a growing community or sprawling commercial or home development has been via municipal or county government funds to build the infrastructure of networks and systems.

  • Recognizing Our Engineers

    During National Engineers Week (Feb. 16-22), we honor the profession of engineering and the contributions of engineers to public safety and quality of life.

  • Large Water Projects Of Every Kind Coming In 2020

    Clean and adequate water resources are essential components of human existence. For many years, government leaders had few problems providing this precious resource. That’s no longer the case, and companies interested in contracting with government to fix water problems will find an abundance of opportunities in 2020.

  • Advanced Analytics And Situational Awareness For Manufacturing Data

    Advanced analytics is a key innovation for digital transformation. While many industrial companies are rolling out pilots and enterprise analytics projects, it is important for users to understand the features and capabilities of the analytics offerings.

  • Climate Change, Pollution, And Urbanization Threaten Water In Canada

    Our water resources are under threat from contamination, land use, urbanization, and climate change. If we’re not careful, it may not be clean enough or available when we need it.

  • Six Essential Leadership Capacities Report

    We are up against the greatest challenges of our time — a looming climate crisis, skyrocketing expenses in major urban cities, deteriorating infrastructure, a nation that seems increasingly divided… there is so much to do and never enough time to get it all done.


  • Wastewater’s Worst Case Scenarios

    Real-time data is the first line of defense for wastewater utilities. A data infrastructure serves as a window into critical operations, allowing employees to optimize equipment performance and hedge against risk. It is often the most economical solution as well: in many cases, utilities already have many of the core elements for an actionable data infrastructure for improving decision making.

  • FlexNet EasyLink™ Radio Reader

    The FlexNet EasyLink™ Reader is a portable, radio-based device used to acquire data from utility meters that utilize Sensus SmartPoint® modules and/or Itron ERT radios. The Reader is compact and portable, allowing it to be used in any vehicle providing 12-volt DC power.

  • Sensus Analytics For Smart Water

    Sensus Analytics is a bundle of applications that make meter data management simple, relevant, and actionable.  Unlock the full value of your smart meter data with applications for managing alarms and alerts, pressure monitoring for leak detection and prevention, acoustic monitoring for leak management, predictive modeling for reducing non-revenue water and many more all at an affordable price. ​

  • OpenFlows SewerOPS

    Wastewater utilities face difficult operational challenges when timely decisions are needed for events associated with a range of conditions, from normal operation to sewer overflows, blockages, and network power outages. You not only need a good sense of what is happening in your network right now, but also the ability to accurately predict what is about to happen, and how to respond to achieve the best possible outcome.

  • OpenFlows WaterOPS

    OpenFlows WaterOPS is a real-time operational and optioneering decision support solution for urban water supply and distribution. Integrating live SCADA data with a calibrated hydraulic model, OpenFlows WaterOPS computes real-time conditions throughout water networks, based on existing conditions and forecasted future conditions. OpenFlows WaterOPS empowers water utilities to instantaneously gain better visibility into dark data between monitored locations, predict future performance, and react to events and emergencies.


Use a sewer network model to test variations in operational strategy, tactics, and emergency protocols in a risk-free way. Identify safe, inexpensive options to improve the resilience and daily management of sewer networks. For example, quickly determine the amount of bypass pumping required in the event of a sewer blockage.