Latest Insights On Consumer Outreach

  1. Leveraging Federal Funds To Aid Local Sewer Improvements

    Inflow and infiltration (I&I) are ongoing concerns for many wastewater utilities. Even with diligent maintenance of infrastructure, there are limits to what can be controlled. One example of that is leakage in the lateral service lines connecting the sewer utility’s main to sewer customer buildings. Here is how one municipality took advantage of federal and local funding to encourage nearly 2,500 customers to upgrade deficient connections in their lateral service lines — to the tune of more than $4 million.

  2. Lessons From DC Water’s Rock Star, George Hawkins

    In just eight years at DC Water, which provides drinking water, sewage collection, and sewage treatment in Washington, D.C., serving more than 600,000 residents, George Hawkins transformed the utility from insular and guarded to open and innovative.

  3. How To Plan For Utility Disasters

    A utility in Indiana has bolstered its emergency planning by pretending one really did take place.

  4. How To Convince Ratepayers That It’s Time For AMI

    Advanced Metering Infrastructure (AMI) can be a critical tool for water utilities as they look to improve efficiency. But AMI projects often run into obstacles set by the public at large. A new study looks at ways that utilities can get their ratepayers on board with AMI.

  5. B&V Talks CBP3s — Community-Based Public-Private Partnerships — For Stormwater Management

    Andrew Smith is the Watershed, Stormwater, and Flood Management Practice Lead at Black & Veatch, and was therefore a timely interview subject in the wake of hurricanes and storm damage still fresh in the minds of attendees at WEFTEC 2017. Creating an effective stormwater management program, the key to handling such events, is a large and multifaceted undertaking. The best solution for many could be a community-based public-private partnership (CBP3), which is described by Smith in this Water Talk conversation.

  6. Fixing What Ails The Water Industry: Water Talk With WEF's Executive Director

    Water Online had the pleasure of chatting with Eileen O'Neill, executive director of the Water Environment Federation (WEF), in the midst of the organization's premier event, WEFTEC — the world's largest annual water quality exhibition. O'Neill talks about the mission of WEF in the face of numerous industry challenges, and how WEFTEC helps to advance that mission. Among the issues discussed were how to replace a retiring workforce and how to maintain — and sometimes restore — public confidence in municipal water operations. 

  7. Moving Water Reuse Forward

    Andrew Gilmore, Vice President at Carollo Engineers, gives his perspective on water issues out West, where water scarcity has posed both challenge and opportunity. A licensed PE in Arizona, New Mexico, and California, Gilmore discusses the evolution of water reuse from both a technological and societal standpoint.

  8. In It Together: Water Pros Share Problems And Solutions

    You might say that there’s a lot wrong with the water industry — problems including infrastructure, financing, and scarcity — but there’s also a lot going right. In this Q&A, Water Environment Federation (WEF) President Rick Warner is a source of insight and optimism.

  9. Isn't It Time For Your Utility To Get On Social Media?

    Social media engagement has for too long been a missed opportunity for drinking water utilities. A new research project seeks to convince them that they need to change that.

  10. Lessons From The Latest Water And Wastewater Rate Survey

    Rocky Craley of Raftelis Financial Consultants, the firm that conducted the 2016 Water and Wastewater Rate Survey along with the American Water Works Association (AWWA), discussed the takeaways of the annual survey in this edition of Water Talk.