Latest Insights On Consumer Outreach

  1. How To Evolve With Rising Water Prices
    7/1/2016

    The rising cost of water has forced utilities to evolve, in their practices and in the ways they interact with a public asked to pay higher rates.

  2. Dropping Off PPCP Contamination
    6/24/2016

    To combat the presence of PPCPs in waterways, the Metropolitan Water Reclamation District of Greater Chicago has established drop-off points for consumers to safely dispose of unwanted pharmaceuticals.

  3. Bringing The Water Loss Fight Home During ‘Fix A Leak Week’
    4/29/2016

    The U.S. EPA estimates that more than one trillion gallons of water are lost through household leaks every year. It introduced “Fix a Leak Week” to bring that number down.

  4. The Bible On Effective Utility Management
    4/28/2016

    The U.S. EPA and multiple water groups recently gathered during Water Week 2016 in Washington, D.C. to announce updates to an essential guide for effective utility management (EUM). If utilities aren't already familiar with this document, they need to be. 

  5. Raising Water Rates: What Message Works Best?
    4/5/2016

    I sympathize with water and wastewater utilities. Tasked with more responsibility than ever, too often they aren’t supported with the necessary financial resources. To draw a baseball analogy, apropos for this time of year, it's like trying to win the World Series with minimal payroll (capital improvement funds) and old, broken-down players (infrastructure).

  6. Surprising Facts From The 'Value Of Water' Poll
    3/2/2016

    You may have seen the recent poll results announced by the Value of Water Coalition indicating near universal agreement (95 percent) on the need for reliable water systems, along with the somewhat surprising fact that a majority (60 percent) would agree to higher water bills to support them. The real surprise, however, is who is willing to pay the most.

  7. Convincing The Public Of Potable Reuse
    2/24/2016

    While there is evidence to indicate that the public is coming around on recycled water, the “toilet-to-tap” moniker has persisted. To bring this call to action to water agencies along with actionable steps for them to pursue, the WateReuse Association, a nonprofit trade group, hosted a potable reuse communications webcast.

  8. Pipeline Replacement Reality Check
    2/19/2016

    How much pipeline repair will competing priorities, resource limitations, and public tolerance allow? Try 1 percent annually — if you're as good as DC Water. CEO and General Manager George Hawkins shares advice that has helped his utility double the national average for pipeline replacement.

  9. Award-Winning Videos On Stormwater Best Practices
    2/2/2016

    Unlike Hollywood, big-budget projects are hard to come by in public works. So when it comes to stormwater, the community relies on the combined efforts from an ‘ensemble’ cast of characters to help prevent pollution — as seen on StormTV.

  10. Joining The Fight Against ‘Flushables’
    1/27/2016

    The “flushables” scourge has cost utilities all over the world millions of dollars and countless hours of maintenance. Some groups are attacking the problem at its source.