Latest Insights On Consumer Outreach

  1. Getting Serious About Lead Service Line Replacement
    10/29/2018

    It has been 32 years since the amended Safe Drinking Water Act (SDWA) banned the installation of lead pipes in water systems nationwide. Unfortunately, that decision has not yet translated into action for every lead service line (LSL) installed before that point. Fortunately, someone has done a lot of legwork toward getting a handle on that process. Here is a preview of the help they have to offer.

  2. WEF Confronts Water Industry Challenges
    10/24/2018

    Eileen O’Neill, Executive Director of the Water Environment Federation (WEF), joined Water Talk from WEFTEC — the world's largest annual water quality event — to discuss WEF initiatives, the state of the water/wastewater industry, and challenges and opportunities for the future.

  3. The True Meaning Of 'Value Of Water' Awareness
    9/4/2018

    Observations from a conversation with Water Environment Federation (WEF) President Jenny Hartfelder

  4. Trailblazing Efforts In Utility-Community Relations
    7/9/2018

    Traditionally (and unfortunately), contact between water providers and their customers has been mostly negative. Utilities might only share news on rate hikes, health advisories, service or traffic disruptions, etc., and typically only hear from customers who have a complaint. However, there are utilities with great reputations and relationships in the communities they serve; and the key to their success, besides providing excellent service, is a focus on positive communication.

  5. A Model For Drinking Water Utilities
    5/4/2018

    There is a lot of talk in the water sector about the "value of water". We want the public to understand it — and pay for water's full cost, including collection, treatment, and delivery — but how many utilities really know the value of their own product? Would you ever think about branding it? Louisville Water Company did.

  6. Leveraging Federal Funds To Aid Local Sewer Improvements
    2/27/2018

    Inflow and infiltration (I&I) are ongoing concerns for many wastewater utilities. Even with diligent maintenance of infrastructure, there are limits to what can be controlled. One example of that is leakage in the lateral service lines connecting the sewer utility’s main to sewer customer buildings. Here is how one municipality took advantage of federal and local funding to encourage nearly 2,500 customers to upgrade deficient connections in their lateral service lines — to the tune of more than $4 million.

  7. Lessons From DC Water’s Rock Star, George Hawkins
    1/31/2018

    In just eight years at DC Water, which provides drinking water, sewage collection, and sewage treatment in Washington, D.C., serving more than 600,000 residents, George Hawkins transformed the utility from insular and guarded to open and innovative.

  8. How To Plan For Utility Disasters
    11/9/2017

    A utility in Indiana has bolstered its emergency planning by pretending one really did take place.

  9. How To Convince Ratepayers That It’s Time For AMI
    10/24/2017

    Advanced Metering Infrastructure (AMI) can be a critical tool for water utilities as they look to improve efficiency. But AMI projects often run into obstacles set by the public at large. A new study looks at ways that utilities can get their ratepayers on board with AMI.

  10. B&V Talks CBP3s — Community-Based Public-Private Partnerships — For Stormwater Management
    10/24/2017

    Andrew Smith is the Watershed, Stormwater, and Flood Management Practice Lead at Black & Veatch, and was therefore a timely interview subject in the wake of hurricanes and storm damage still fresh in the minds of attendees at WEFTEC 2017.