Latest Insights On Consumer Outreach

  1. Raising Water Rates: What Message Works Best?
    4/5/2016

    I sympathize with water and wastewater utilities. Tasked with more responsibility than ever, too often they aren’t supported with the necessary financial resources. To draw a baseball analogy, apropos for this time of year, it's like trying to win the World Series with minimal payroll (capital improvement funds) and old, broken-down players (infrastructure).

  2. Surprising Facts From The 'Value Of Water' Poll
    3/2/2016

    You may have seen the recent poll results announced by the Value of Water Coalition indicating near universal agreement (95 percent) on the need for reliable water systems, along with the somewhat surprising fact that a majority (60 percent) would agree to higher water bills to support them. The real surprise, however, is who is willing to pay the most.

  3. Convincing The Public Of Potable Reuse
    2/24/2016

    While there is evidence to indicate that the public is coming around on recycled water, the “toilet-to-tap” moniker has persisted. To bring this call to action to water agencies along with actionable steps for them to pursue, the WateReuse Association, a nonprofit trade group, hosted a potable reuse communications webcast.

  4. Pipeline Replacement Reality Check
    2/19/2016

    How much pipeline repair will competing priorities, resource limitations, and public tolerance allow? Try 1 percent annually — if you're as good as DC Water. CEO and General Manager George Hawkins shares advice that has helped his utility double the national average for pipeline replacement.

  5. Award-Winning Videos On Stormwater Best Practices
    2/2/2016

    Unlike Hollywood, big-budget projects are hard to come by in public works. So when it comes to stormwater, the community relies on the combined efforts from an ‘ensemble’ cast of characters to help prevent pollution — as seen on StormTV.

  6. Joining The Fight Against ‘Flushables’
    1/27/2016

    The “flushables” scourge has cost utilities all over the world millions of dollars and countless hours of maintenance. Some groups are attacking the problem at its source.

  7. Utilities Under Fire: Why Rate Hikes Are A Scary Proposition
    12/7/2015

    A true story (and disturbing image) of rate-increase resistance from the front lines

  8. What Happens When Conservation Leaves Revenue Short?
    11/23/2015

    Citing a $380 million need for infrastructure improvements and treatment costs, the LADWP Commissioners approved a “pass-throsource-water-scarcityugh charge” of $1.80 more a month for the average consumer, to begin next year and last until 2017.

  9. Jersey Strong: A Q&A With Public Utility Commissioner Mary-Anna Holden
    10/29/2015

    Commissioner Mary-Anna Holden has been on the New Jersey Board of Public Utilities since 2012. As a mayor and councilwoman of Madison, NJ for 14 years, Holden chaired the water and wastewater utilities.

  10. 5 On 5: Water Leaders Address Key Industry Challenges
    10/13/2015

    At a recent panel event, five of the top utility professionals in North America tackled five hot topics in water and wastewater.