Consumer Outreach Features, Insights, and Analysis

41. Identifying The Right Circular Vocabulary And Stakeholders 1/21/2021

    Circular economy developments often focus on the technology. Yet to be successful, we need to define a common vocabulary and involve the right stakeholders.

42. A Tale Of Two Movies: Brave Blue World And Dark Waters 1/20/2021

    It was the best of water, it was the worst of water, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the year of COVID and Brave Blue World and the year of Dark Waters. Two films on water bridged the gulf between Charles Dickens' spring of hope and darkness of despair, showing audiences two sides of the ongoing evolution of the water industry.

43. Three-Dimensional ROI: Getting More Than Just Dollars From Your Smart Water Network 12/22/2020

    When it comes to digital transformation via ‘smart city’ technologies for leak detection or sewer overflow prevention, utility needs inevitably overlap with the economic and infrastructure interests of other city operations. Evaluating operating efficiencies in the context of three-dimensional (3D) ROI can uncover practical ways to drive greater dividends for all concerned — utilities, society, and the environment around them.

44. Overcoming Challenges In A Context Of Crisis: Guarantee The Continuity And Quality Of Water Services 12/18/2020

    In a context of crisis, the management of water supply, sanitation and purification services is critical. Managers must ensure the continuity and quality of services, whilst minimizing health risks for workers and customers.

45. Top 12 Communication Hacks 12/17/2020

    As a meter technology company, we understand the importance of approaching challenges with smart solutions and proactive communication. Ultimately, our technology is all about helping customers and utilities to feel empowered, connected, and capable of taking on problems. Master Meter, Inc. created a list of the top 12 communication hacks found to be most successful in 2020. Implement these tactics and watch your utility connect with your customers and build trust with your community.

46. Are Your Customers Turning Up Their Noses At Your Drinking Water? 12/11/2020

    There have been a number of surveys on water-utility customer satisfaction over the past few decades and, unfortunately, the news tends to be less encouraging than it should be. Is it safe to chalk up those responses to personal tastes or preferences, or is it time to do something about turning them around before it’s too late? Here are some resources to consider.

47. The Ecuadorian Company EPA Increases Revenue By 500% 12/5/2020

    The public water company EPA in Ecuador integrated the management of its billing system into a single platform thanks to GoAigua. Efficiency was boosted by combining personalized consultancy on digital transformation with the implementation of GoAigua’s billing technology solution. A significant improvement in results was achieved, including a 500% increase in revenue and a 300% increase in payment collections.

48. CCR Do's And Don'ts 12/1/2020

    If you’re a water utility, you know about the Consumer Confidence Report (CCR). It is the key element of the Safe Drinking Water Act’s public right-to know provisions, and often a missed opportunity for utilities to engage with the consumer. 

49. 4 Essential Asset Management Services Engineering Firms Need To Offer 12/1/2020

    Engineering firms flourish by offering asset management services to help clients streamline processes and mitigate risks.

50. Top 10 Field Hacks 11/30/2020

    Our industry’s experienced veterans have decades of knowledge that isn’t learned in the classroom but in the field. Master Meter, Inc. interviewed members of field operation crews across several water utilities in Texas. They gave us these Top 10 Hacks from the Field you can share with your own staff. See which ones your crews have heard before.