Consumer Outreach Features, Insights, and Analysis

  1. Xylem Thinks Expansion In $1.7B Sensus Acquisition
    9/14/2016

    Customers in the water industry are constantly looking for ways to overcome a range of established and emerging challenges, which include, for example, water stress, decreased budgets, and aging infrastructure.

  2. Public Notice: Best Practices For CSO Alerts
    9/2/2016

    Jersey Water Works, a new collaborative, works to catalyze best practices in combined sewer overflow (CSO) reduction and notification in New Jersey.

  3. Public Messaging For Rate Increases
    8/31/2016

    Water utilities are having a hard time getting public support for increasing investment in their infrastructure — a crucial need that underpins the viability and resilience of our cities and suburban communities. More than 250 million Americans are at risk of losing the reliability and safety of their municipal water utilities as these systems reach the end of their useful life.

  4. Share Your Passion
    8/26/2016

    Speaking at the Water 2.0: Digital Transformation for the Water Industry Conference in San Diego in early August was an exciting challenge. Here was a tech-savvy, deep-thinking audience that clearly saw the challenges and opportunities presented by America’s need to invest $2.5 to $4 trillion for water and wastewater upgrades over the next 20 years.

  5. Applying High-Performance Organization Concepts To Your Public Works Department
    8/23/2016

    Public works managers often strive to improve their performance and optimize resources. One way to achieve this is to follow the process of becoming a high-performance organization (HPO).

  6. Water For Life
    8/23/2016

    Look back with me a full decade (and a year) to 2005.

  7. Thicker Than Water: Understanding What Really Works When Taking On Water Scarcity
    8/4/2016

    As public and private sector leaders in the U.S. and elsewhere confront the increasingly harsh realities of water scarcity, some of the media coverage has understandably pointed to lessons learned in Australia. On the driest inhabited continent on Earth, Australian water sector leaders have gained hard-won insights about the fight against drought.

  8. Something In The Water? A Journey To High Performance
    8/4/2016

    Every week, as General Manager for People and Culture at Yarra Valley Water in Melbourne, Australia, I’m asked for advice about how we transformed the culture of our publicly-owned water corporation. The requests come from near and far — peer utilities, businesses in other sectors, and government agencies. They’d like the recipe for what we’ve accomplished — the steps from A-Z. But it’s not as simple as that. It’s been a true journey with twists and turns that weren’t always pretty, and we gave life to it as we grew. In this article I’d like to share insights that might make this kind of transformation accessible to other organizations.

  9. A Community Approach To Climate Resilience
    8/1/2016

    How to accumulate and leverage social capital to achieve healthy freshwater ecosystems, green infrastructure improvements, and triple-bottom-line benefits

  10. Partial Shutoff For Partial Service
    7/12/2016

    Cutting off service to a customer who hasn’t paid their water bill can be a controversial move for many utilities. But a new product that integrates a shut off valve with an ultrasonic meter may make what has traditionally been an all or nothing decision a little easier.