Pandemics, Disasters, And Droughts: Why Transparency Is Key During Times Of Uncertainty

Water and wastewater utilities are vital to our ability to have clean drinking water and mitigate waterborne diseases. However, operating efficiently while providing safe, quality services and staying compliant is no small feat. Add in a disaster, such as a fire, a drought, or an unforeseen global pandemic like COVID-19, and utilities must adapt to ever-changing conditions while maintaining the trust of the customers they serve. Maintaining that trust and customer goodwill is critical during times of crisis, and the only way to do so is through transparency.