Article | November 25, 2020

Top 10 Customer Touchpoints


Cities must gain the buy-in and support from the public and elected officials to secure necessary funding for smart water tech. Optimizing the initial costs of deploying smart water tech are going to vary, mainly depending on the size of the utility. Buy-in and support will only occur when utilities effectively make people understand, what’s in it for the customer. Water utilities need to communicate the value of AMI through the lens of what matters most to the end user—your customer, the consumer of your product, the ratepayer.

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