Consumer Outreach Features, Insights, and Analysis

  1. Fixing What Ails The Water Industry: Water Talk With WEF's Executive Director
    10/20/2017

    Water Online had the pleasure of chatting with Eileen O'Neill, executive director of the Water Environment Federation (WEF), in the midst of the organization's premier event, WEFTEC — the world's largest annual water quality exhibition. O'Neill talks about the mission of WEF in the face of numerous industry challenges, and how WEFTEC helps to advance that mission. Among the issues discussed were how to replace a retiring workforce and how to maintain — and sometimes restore — public confidence in municipal water operations. 

  2. Moving Water Reuse Forward
    10/20/2017

    Andrew Gilmore, Vice President at Carollo Engineers, gives his perspective on water issues out West, where water scarcity has posed both challenge and opportunity. A licensed PE in Arizona, New Mexico, and California, Gilmore discusses the evolution of water reuse from both a technological and societal standpoint.

  3. Utilities United Against Scams: Collaboration Vs. Criminals
    9/12/2017

    Just about a year ago I posted a blog that addressed a disturbing trend — thieves impersonating water and other utility workers to gain access to individuals’ homes and credit card information. Discouragingly, this type of criminal activity seems to be growing and “scammers” are getting more sophisticated in their methods for victimizing unsuspecting utility customers. However, there has also been a very encouraging development over the past year as well, that being the formation and growth of Utilities United against Scams (UUAS).

  4. Flow Measurement Management Enables Total Visibility Of Water Use
    8/25/2017

    Advancements in submetering and cloud-based data analytics help reduce consumption, lower costs, and improve operational efficiency.

  5. Survey Reveals Water And Wastewater Billing Stats And Concerns
    8/25/2017

    With infrastructure reliability on the brink, utilities are forced to raise rates to fund improvements. It’s not a move that is undertaken lightly, nor should it be. The latest AWWA rate survey, produced with Raftelis Financial Consultants, highlights the plight of both utilities and consumers.

  6. Do You Pay 300 Times What You Could For Water?
    8/15/2017

    On January 1st 2017, Philadelphia’s controversial “soda tax” went into effect, adding a 1.5-cents-per-ounce on sugary beverages sold in the city. Several cities across the U.S. have enacted similar taxes in a bid to battle diet-related diseases such as obesity and fund more healthy activities within their communities.

  7. The Costs Of Water Modernization
    8/7/2017

    The Flint water crisis brought long overdue attention to the state of U.S. water infrastructure. Repair and development costs, north of a trillion dollars by some measures, are jaw-dropping. And water management is being scrutinized — from the top-down — to figure out how these costs are going to be paid for.

  8. What Do You Need From A Service Provider?
    8/4/2017

    When searching for a service provider, you want what’s best for your company. But what does best mean when it comes to service?

  9. What Is A World-Class Utility, And How Does Yours Become One?
    7/25/2017

    Water utilities are tasked with ensuring a sustainable and safe supply in addition to achieving business and service excellence goals. These goals are typically based on criteria that measure operational performance, meeting bond covenants, and customer satisfaction.

  10. Legal Issues In Big Data: 2017
    6/29/2017

    Big Data is often characterized by the large volume of data, the wide variety of data types and the velocity at which the data must be processed. Data can come from many different sources, such as social media use, online purchases, licensed twitter data streams or sensors used in the Internet of Things (IoT).