Consumer Outreach

  1. Prairie Dog Problem Crops Up At Denver Water

    Colorado residents are disappointed with how Denver Water decided to handle a prairie dog situation.

  2. Regulators Reject Utility's Attempt To Recover Legal Fees From Ratepayers

    South Carolina utility regulators are preventing Carolina Water Service from raising its sewer rates to foot the bill for a pollution case.

  3. Shedding Light On Austin’s Boil-Water Notice

    Water delivery in Austin, TX, was challenged by historic flooding in October, prompting an unusual turn of events for a major city.

  4. New York American Water Investigated Amid Overcharging Claims

    New York American Water is under scrutiny for what public officials see as questionable charges on customer bills.

  5. Report Claims Contamination Evidence Was Deleted

    Did New York City officials fail to report evidence of water contamination?

  6. San Diego Overbilled Ratepayers By $2 Million

    Single-family homes in San Diego were overbilled by the city water department by more than $2 million last year, according to a new analysis.

  7. Showdown: Scientists Compare Tap To Bottle, Filter

    In the age of water filters and pricey bottled water options, consumers may get confused about the best way to access drinking water.

  8. Spiking Bills Prompt New York American Water Investigation

    New York state’s utility regulator is investigating New York American Water after around 100 customers alleged their bills had spiked after new water meters were installed.

  9. After Boil Water Notice, DC Water Under Fire

    It is once again safe to drink tap water in the nation’s capital after D.C. Water’s boil-water notice was lifted.

  10. Water Shutoffs In Camden Under Scrutiny

    The city of Camden, NJ, is facing a lawsuit regarding the transparency of local water shutoff policies.