Consumer Outreach

  1. Boil-Water Notice Hits 100,000 Pittsburgh Residents

    Officials issued a major water advisory in Pittsburgh, PA, this week, urging about 100,000 residents to boil their water.

  2. Utility Responds To 'Sulfur' Water Near Detroit

    The utility serving the suburbs south of Detroit responded this month after residents said their tap water smelled and tasted like sulfur.

  3. Utah City Celebrates Holidays With Boil Water Order

    It was a difficult holiday season for residents living in Lindon City, UT. A boil water advisory for their drinking water was issued on Dec. 23 after a water sample tested positive for E-coli.

  4. Louisiana Declares State Of Emergency Over Tap Contamination

    The governor of Louisiana has declared a public health emergency in the town of St. Joseph, where water difficulties have plagued ratepayers for years.

  5. Critics Decry Cleveland Water’s 'Aggressive' Policy For Overdue Bills

    The Cleveland Division of Water is under fire for what critics see as a harsh way response to delinquent water bills.

  6. Google And University Of Michigan Team Up To Help Flint With New App

    Residents of Flint, MI, continue to have concerns about their water system. Even when officials have stated the water is somewhat safe to drink with use of filtration systems, residents remain skeptical.

  7. Fired Over Poor Lead Management, Ohio EPA Rehires Employee

    In a surprising twist, a former supervisor with the Ohio Environmental Protection Agency, who appealed her firing over the handling of lead in Mahoning County community's drinking water, has been rehired for a new job within the agency.

  8. Fertilizer Smell And Taste Pervades Toronto Tap Water

    Water treatment plant upgrades left tap water in Toronto smelling and tasting a little strange this month.

  9. Madison Utility Tries ‘Unusual’ Approach To Conservation With Giveaway

    The utility in Madison, WI, is trying a new tactic to encourage conservation among ratepayers: a massive giveaway.

  10. Study Asks Ratepayers How Water Dollars Should Be Invested

    One of the toughest challenges for water utility officials: Convincing ratepayers they should pay more to offset the cost of infrastructure investments.