Consumer Outreach
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Report Claims Contamination Evidence Was Deleted
8/13/2018
Did New York City officials fail to report evidence of water contamination?
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San Diego Overbilled Ratepayers By $2 Million
8/10/2018
Single-family homes in San Diego were overbilled by the city water department by more than $2 million last year, according to a new analysis.
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Showdown: Scientists Compare Tap To Bottle, Filter
8/3/2018
In the age of water filters and pricey bottled water options, consumers may get confused about the best way to access drinking water.
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Spiking Bills Prompt New York American Water Investigation
8/1/2018
New York state’s utility regulator is investigating New York American Water after around 100 customers alleged their bills had spiked after new water meters were installed.
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After Boil Water Notice, DC Water Under Fire
7/20/2018
It is once again safe to drink tap water in the nation’s capital after D.C. Water’s boil-water notice was lifted.
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Water Shutoffs In Camden Under Scrutiny
6/27/2018
The city of Camden, NJ, is facing a lawsuit regarding the transparency of local water shutoff policies.
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How Denver’s Water Architects Predicted The Future
6/18/2018
The architects of Denver’s water infrastructure had a knack for predicting the future. They planned for the population of the city to grow.
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30% Of Utility Customers Report Quality Problems
5/21/2018
A new report gave water ratepayers a voice on whether their water utility is meeting their needs.
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From Florida To North Carolina, Ratepayers Pay In Pennies
4/11/2018
Ratepayers have invented a new way to peacefully protest their water utilities: paying in pennies.
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Here’s Why Utilities Should Talk To Their Ratepayers
3/12/2018
Many water utilities stay in close contact with ratepayers, but when budgets are tight, communications outreach is a task that sometimes gets pushed aside.