Consumer Outreach

  1. DC Water Chief, A Leading Voice In The Industry, Is Resigning

    An influential leader in the water utility space is stepping down.

  2. Pittsburgh Issues Boil Water Advisory Following Bird Poop Contamination

    Pittsburgh has had its fair share of water quality concerns these days, but the latest may be one of the worst yet.

  3. San Diego Fights Water Bill Shock With Investigative Team

    San Diego has implemented a program to address water bill shock, a problem for many utilities that occurs when the unexpected size of a water bill surprises a customer.

  4. WSSC Responds To Discolored Water Complaints

    Maryland residents in Montgomery and Prince George’s counties are contending with brown tap water as a result of treatment process changes, and the problem could last for weeks.

  5. 63 Million People Exposed To Questionable Drinking Water, With Bias

    As many as 63 million people were exposed to potentially unsafe drinking water two or more times over the last decade, according to an investigative report by the Carnegie-Knight News21 program.

  6. High Water Bills Force Families From Homes

    Water bills sometimes force families out of their homes — a problem that has afflicted people across the country.

  7. Database Makes Water Contamination Searchable

    A nonprofit says it is making water utility data more accessible and transparent for ratepayers by providing a contamination database that highlights which chemicals cause cancer.

  8. Judge Wrests Control Of City’s Treatment Operations

    A suburb south of Chicago will lose control of its water operation because of what a judge called “years of illegal conduct” by city officials.

  9. Inspector General Skewers Water Utility On Lead Disclosure

    A powerful figure in the New Orleans government is going after the city water utility for allegedly failing to warn residents about the potential threat of lead in their drinking water.

  10. Critics Say California City Instituted 'Illegal' Stormwater Fee

    Critics are alleging that Modesto, CA, violated state law by "hiding a secret storm water fee" in a water rate increase, according to The Modesto Bee.