Consumer Outreach

  1. Here’s Why Utilities Should Talk To Their Ratepayers

    Many water utilities stay in close contact with ratepayers, but when budgets are tight, communications outreach is a task that sometimes gets pushed aside.

  2. Paying In Pennies: New Form Of Ratepayer Protest

    A Florida woman has invented a new way to protest her water bill while potentially irritating her water utility: She decided to pay in pennies. 

  3. Metering Error In San Diego Had Neighbors’ Bills Swapped For Over 20 Years

    The main point of contact for most consumers and their drinking water utilities comes when it’s time for the former to pay their bills. That is probably why mistakes in this area are such points of prevailing consternation.

  4. Overwhelmed By Water Main Breaks, Philadelphia Opens Social Media Service Requests

    In a move that will likely be appreciated by ratepayers but could open another avenue for undue criticism, the Philadelphia Water Department (PWD) has decided to field complaints about water main breaks on social media.

  5. 'Raw Water' Gives Consumers Expensive, Completely Untreated Option

    The latest trend in organic, natural culture may entice some consumers out there, but it is surely having treatment professionals shaking their heads.

  6. Conservation At U.S. Water Utilities On The Rise

    On average, water use by U.S. ratepayers appears to be dropping. Americans used 6 fewer gallons of water on a daily basis in 2015 compared to 2010.

  7. Judge Denies EPA Bid To Toss Fluoride Lawsuit

    The latest development in what has long been a hot button issue within the drinking water community could have major implications for the fluoridation debate.

  8. Santa Fe Forced To Write Off Millions In Unpaid Water Bills

    Unpaid water bills have turned into a costly problem for Santa Fe’s Public Utilities Department.

  9. Water Rate Increases Drive Residents Out Of South Carolina Town

    The cost of water in Lake Wylie, SC, is so high that some residents may move out of town.

  10. Research: Latino Americans Don’t Trust Tap Water

    Research shows that Latinos are more likely to distrust tap water compared to other groups.