Consumer Outreach

  1. High Water Bills Force Families From Homes

    Water bills sometimes force families out of their homes — a problem that has afflicted people across the country.

  2. Database Makes Water Contamination Searchable

    A nonprofit says it is making water utility data more accessible and transparent for ratepayers by providing a contamination database that highlights which chemicals cause cancer.

  3. Judge Wrests Control Of City’s Treatment Operations

    A suburb south of Chicago will lose control of its water operation because of what a judge called “years of illegal conduct” by city officials.

  4. Inspector General Skewers Water Utility On Lead Disclosure

    A powerful figure in the New Orleans government is going after the city water utility for allegedly failing to warn residents about the potential threat of lead in their drinking water.

  5. Critics Say California City Instituted 'Illegal' Stormwater Fee

    Critics are alleging that Modesto, CA, violated state law by "hiding a secret storm water fee" in a water rate increase, according to The Modesto Bee.

  6. After Bill Shock, Water Utility Defends Meter Upgrade

    Can a water meter upgrade mean higher bills for customers?

  7. Water Utility Sale Under Protest In Indiana

    A proposal to sell the water utility in Charlestown, IN, is coming under intense criticism.

  8. Philadelphia Overhauls Low-Income Water Billing Program

    Known for its high rate of deep poverty, Philadelphia already has a program to help low-income residents with their water bills. But city officials say they are introducing a new program that will be more supportive of a higher number of residents.

  9. In Mississippi, Debate Over Water Waivers For Domestic Violence Victims

    The Mississippi Supreme Court recently reaffirmed the opinion that state regulators cannot force hundreds of rural water utilities to give domestic violence survivors extra time to pay their deposits when hooking up new water accounts.

  10. Detroit Halves 'At Risk' Water Households, But Many Still Struggle

    Around 18,000 Detroit households were vulnerable to water service shutoffs earlier this year, but in recent weeks that number has been cut in half, water officials say.