Consumer Outreach

  1. Shedding Light On Austin’s Boil-Water Notice
    12/3/2018

    Water delivery in Austin, TX, was challenged by historic flooding in October, prompting an unusual turn of events for a major city.

  2. New York American Water Investigated Amid Overcharging Claims
    9/12/2018

    New York American Water is under scrutiny for what public officials see as questionable charges on customer bills.

  3. Report Claims Contamination Evidence Was Deleted
    8/13/2018

    Did New York City officials fail to report evidence of water contamination?

  4. San Diego Overbilled Ratepayers By $2 Million
    8/10/2018

    Single-family homes in San Diego were overbilled by the city water department by more than $2 million last year, according to a new analysis.

  5. Showdown: Scientists Compare Tap To Bottle, Filter
    8/3/2018

    In the age of water filters and pricey bottled water options, consumers may get confused about the best way to access drinking water.

  6. Spiking Bills Prompt New York American Water Investigation
    8/1/2018

    New York state’s utility regulator is investigating New York American Water after around 100 customers alleged their bills had spiked after new water meters were installed.

  7. After Boil Water Notice, DC Water Under Fire
    7/20/2018

    It is once again safe to drink tap water in the nation’s capital after D.C. Water’s boil-water notice was lifted.

  8. Water Shutoffs In Camden Under Scrutiny
    6/27/2018

    The city of Camden, NJ, is facing a lawsuit regarding the transparency of local water shutoff policies.

  9. How Denver’s Water Architects Predicted The Future
    6/18/2018

    The architects of Denver’s water infrastructure had a knack for predicting the future. They planned for the population of the city to grow.

  10. 30% Of Utility Customers Report Quality Problems
    5/21/2018

    A new report gave water ratepayers a voice on whether their water utility is meeting their needs.