Utility Management

71. Fresh Perspective For The Water Workforce 11/10/2020

    Nicole A. Blanco was born and raised in San Juan, Puerto Rico. She learned early in life that she had a passion for engineering and science, which she eventually channeled into a career in water. Nicole was the first in her family to obtain a college degree, then proceeded to break down barriers in an industry sorely in need of — and yearning for — operational innovation and evolution. As you will surely find through the following Q&A, the water sector needs more like her, and we hope her story provides inspiration to both aspiring young professionals and future mentors.

72. Now More Than Ever, It's Time To Embrace 'Smart Water' 9/16/2020

    The digital revolution is well underway across business, industry, and culture, but water utilities have some catching up to do. Utilities are not necessarily known for trailblazing new ideas and technologies, but that’s not a criticism; far from it, in fact. Water providers often prefer the tried and true for a very sound reason — the lives of their customers depend on their success. However, the jury is no longer out on the advantages of going digital, and the time to flip the switch is now.

73. Balancing Utility Performance, Cost, And Risk In The Face Of A Pandemic 9/16/2020

    A lot will change moving forward, as water, wastewater, and stormwater utilities add pandemic risks to their list of priorities and must consider a growing array of threats in the development of capital improvement plans (CIPs).

74. Initiative Takes On Water Systems, Climate Change, And Inequity 7/15/2020

    The water industry and the communities it supports are beset with many problems when it comes to failing infrastructure and systems; but some have it worse than others.

75. Integrated Solutions Drive Resource Recovery And System Resiliency 3/17/2020

    Traditional approaches or wait-and-see tactics, which at times can save the day, too often result in missed opportunities for incremental improvements that could act as building blocks of a long-term strategy. Integrated solutions can reveal this strategy road map for a resilient and reliable water infrastructure system.

76. A Comprehensive Approach: Flood Protection And Improved Water Quality For Denver Communities 1/21/2020

    When confronted with resiliency issues, Denver took a multifaceted approach that showcases the city’s vision along with its technical know-how.

77. Serious Games: Transforming Customer Engagement And Professional Training In The Water Sector 1/20/2020

    If you thought gaming was just for kids and couch potatoes, serious gaming may change your perspective — and how you manage your utility.

78. EPA Reveals The Key To Clean Water 11/1/2019

    Water and wastewater treatment plant operators may not always love regulators, but they should love what the U.S. EPA water chief had to say about them. Speaking at the “BusinessH20 Water Innovation Summit” in September, the EPA’s assistant administrator for water, Dave Ross, referred to those who clean our country’s drinking water and wastewater as “silent, everyday unsung heroes.” While not as celebrated as others who dedicate themselves to public service, such as police officers, firefighters, and teachers, they are every bit as essential — if not more so.

79. The Digital Flip: How Innovation Is Transforming Utility Management 8/30/2019

    The digital ecosystem continues to evolve, bringing more brainpower to “smart” technologies — and more efficient water treatment operations and asset management to utilities.

80. 8 Ways To Make Utility-Customer Communication Seamless Across Digital Channels 7/1/2019

    If a water utility is going to use digital communication to enhance the customer experience, it needs to ensure that it does so as seamlessly as possible.