1. Understand RF Propagation Of AMR/AMI Systems

    Most Automatic Meter Reading (AMR) systems installed in utilities use radio frequency (RF) communication.

  2. BEACON® Advanced Metering Analytics (AMA) With ORION® Cellular Endpoints Increases Revenue And Improves Customer Service

    Salisbury-Rowan Utilities in Salisbury, N.C. prides itself on providing excellent customer service. While its commercial and industrial customers comprise just 15 percent of total customer accounts, they generate 65 percent of the utility’s monthly billed volume. That’s why, when it came time to select a new meter reading solution, the ability to receive data-driven analytics to better understand, monitor and manage its operations was a top priority for the utility’s leadership team.

  3. Water Meter Upgrade Delivers More Than Accurate Readings

    Municipality benefits from guaranteed savings, reduced costs, and customer service accolades

  4. A Golden Spike In Revenue, Efficiency, And Customer Service With The R900® System

    In 2008, the public utility manager in Ogden City, Utah sent out a request for proposal on a system-wide changeout of its meters, absolute encoders, and radio frequency meter interface units (RF MIUs), with a goal of eliminating estimating and replacing all their meters with AMR technology to read year-round. Read the full case study to learn more.

  5. Achieving Predictable Reliability

    Numerous considerations are in play for utility officials when choosing a data communication system. It is a substantial investment, with the eyes of regulatory agencies and customers watching intently.

  6. Beating Your Water Bill: How Fast, Accurate Water Usage Data Improves Customer Relations

    Municipality arrives before the water bill to alert customers of unusual spikes in usage.

  7. Smart Water Solution Delivers Cost Savings And Improved Efficiency For Multi-Service Utilities

    City Utilities of Springfield, MO, a multiservice utility delivering electricity, natural gas, and water services to more than 106,000 customers, needed a way to provide timely data about consumption and efficiency to customers across its three different service offerings. While existing technology offered visibility into gas and electricity consumption for the utility and its customers, the options for managing water usage were limited.

  8. Meters Monitor Flow And Provide Pump Protection

    A Municipal Water Plant in the Southeast United States treats and supplies potable water to a large metropolitan area. Part of the process requires accurate flow measurement of the water from individual pumps to the main distribution system. Part of the process requires accurate flow measurement of the water from individual pumps to the main distribution system.

  9. Los Angeles Department Of Water And Power Uses GIS To Improve Water Incident Management

    While utilities use sophisticated systems to supply clean water as well as collect and treat wastewater, the effort to manage incidents and outages leaves room for improvement. Water utilities often rely on manual processes to handle customer reports of leaks, loss-of-service or quality issues.

  10. Advanced Metering Analytics System Improves Data Accuracy, Customer Service

    Bethpage Water District’s (New York) outdated water metering system led to customer service concerns, such as a slow response time for detecting leaks and insufficient data for billing inquiries.