Oregon City Finds Improved Customer Service With The Aclara RF Network

Redmond’s water utility previously relied on contracted meter readers to manually report water meter data once a month. Using this outdated monthly system, the city was obtaining inconsistent information that did not allow the utility to effectively answer customer questions.

Additionally, the expense of hiring the contracted company and dispatching a pickup truck and field service person to a site to perform a meter read was becoming a financial burden. This, combined with the cost resulting from water loss due to undetected leaks, prompted the utility to search for a more cost-effective solution that would also help serve its customers more efficiently.

The customer now benefits by having somebody on every end, from technical support, to product management, to a program manager that’s there and actually willing to help you, and if they can’t help you, they’ll get you to somebody that can.