Washington utility enhances electricity infrastructure and improves customer service.
When the New York City Department of Environmental Protection (DEP) implemented a STAR® network system to read meters for its nine million customers, it never expected that the benefits of the system would extend beyond simple meter reading.
When Chris Adcock became the Executive Director at the Pittsylvania County Service Authority (PCSA) in 2013, he found an aging water system. With customer service concerns and rising costs, Chris started his search for the best water metering solution and found the BEACON® Advanced Metering Analytics (AMA) managed solution from Badger Meter.
The Department of Water and Power (DWP) serves the City of Los Angeles and some small adjacent areas and is the one of the largest municipal utilities in the nation.
Located in Daviess County, Indiana, Washington is a small city that is poised for growth. An expansion of the heavily traveled I-69 highway has added new connections to the region between Evansville and Indianapolis, improving access to jobs, education and healthcare.
While utilities use sophisticated systems to supply clean water as well as collect and treat wastewater, the effort to manage incidents and outages leaves room for improvement. Water utilities often rely on manual processes to handle customer reports of leaks, loss-of-service or quality issues.
Heber Springs, a resort town in northcentral Arkansas, had been experiencing various challenges for a number of years. The utility’s team was facing difficulties in finding qualified personnel to obtain accurate and timely meter readings, identifying leaks quickly due to inaccurate or old meters, and managing extra time spent on misreads and rechecking meter reads. Read the full case to determine how the utility realized that that Badger Meter’s solution would be more cost effective in the long-term compared with other major metering companies.
With a 2,400 square mile service area and approximately 40,000 customers to serve in southeastern Illinois, EJ Water Cooperative was having difficulties scheduling the nearly 4,000-mile monthly drive to complete a meter reading cycle. The rising cost of their aging system and the need to reduce operating costs prompted the search for a new meter reading system.
The City of Coeur d’Alene, Idaho, had been using a drive-by Automatic Meter Reading (AMR) system to read all of its meters since 2010, but according to Rob Stark, utility supervisor for the City of Coeur d’Alene Water Department, it wasn’t realizing the full benefits with its existing system.
Providing clean drinking water to its citizens since the early 1800s, Nashville’s city government has a deep-rooted history in the water industry. Today, Nashville Metro Water Services (MWS) serves more than 191,000 customers in Nashville and surrounding counties.
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