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You treat it, you send it, but you don’t get paid for it. Non-revenue water (NRW), or water lost to leaks, inaccuracies, or other losses, is a persistent problem for utilities everywhere. In the U.S. alone, drinking water utilities lose an average of approximately 20,000 gallons per customer every year, according to the American Water Works Association. AWWA also estimates, more optimistically, that up to 75% of reported water loss in U.S. systems is recoverable when NRW is properly measured and managed. So let's get to work!

In this segment of The Water Online Show, hosts Travis Kennedy and Kevin Westerling sit down with Karine Rougé and Rob Powelson to unpack a growing shift in the U.S. water sector: treating water infrastructure as an economic imperative, not just a utility function.

As wastewater utilities face stricter regulations, aging infrastructure, rising energy costs, and increased wet weather events, innovation has never been more critical. This track explores next-generation technologies that are redefining wastewater treatment performance, pumping efficiency, system reliability, and real-time monitoring.

Ensuring effective disinfection is the cornerstone of safe drinking water, but selecting the right chlorine monitoring technology often involves a complex trade-off between accuracy and maintenance.

Water Online - News, Innovations, And Thought Leadership On The Water And Wastewater Industry

AMI: ADVANCED METERING INFRASTRUCTURE

From leak detection and demand management to enhanced customer service and improved operational performance, AMI offers transformative potential for the modern utility. This AMI e-book explores these topics and more, illustrating how the benefits of AMI extend well beyond billing.

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SUPPLIER OF THE MONTH

Calgon Carbon, a wholly-owned subsidiary of Kuraray Co., Ltd. (TYO: 3405) (Kuraray), is a global leader in the manufacture and/or distribution of innovative coal-, wood- and coconut-based activated carbon products – in granular, powdered, pelletized and cloth form – to meet the most challenging purification demands of customers throughout the world. 

Learn more here.

SPECIAL FEATURES

Join SWAN for the 16th Annual SWAN Conference in Tampa, Florida (June 2-4, 2026), focusing on the theme, “Adapting Your Digital Journey.” Digital transformation in the water sector isn’t a straight road. It evolves over time requiring pivots and continuous learning. This Conference aims to meet utilities where they are at, highlighting how to build and sustain success across people, processes, and technology.

Learn more here.