Consumer Outreach

  1. Los Angeles May Make ‘Droughtshaming’ Official Policy
    11/13/2015

    Los Angeles is considering a new policy that would threaten water wasters with the possibility of public shame.

  2. How Utilities Reconcile Conservation With Lost Revenue
    11/13/2015

    The unfortunate fact about water conservation for utilities is that while it’s good for the planet, it’s also a direct assault on revenue.

  3. Erin Brockovich, Water Utility At Odds Over Disinfection Byproducts
    11/11/2015

    The world-renowned environmental activist Erin Brockovich recently called out a water utility in the city of Tyler, TX, for what she saw as a failing to level with the public on a potential threat in the drinking water.

  4. Private Utility May Charge Island Ratepayers $5,000 Each
    11/2/2015

    Residents of a small barrier island in Florida may have to dish out nearly $5,000 a piece to improve the quality of their drinking water.

  5. Los Angeles Ratepayers Rewarded For Conservation With Higher Bills
    10/30/2015

    Los Angeles ratepayers did a good job conserving water amid the California drought, but they will be rewarded with what may feel like a punishment: higher bills.

  6. Utility Takes Action To Prevent Bears From Eating Visitors
    10/28/2015

    Denver Water has decided to changes some of its normal policies because, strangely enough, it is afraid locals will be eaten by bears.

  7. Value-Of-Water Campaign Imagines Waterless World
    10/26/2015

    Can you imagine a day without water?

  8. Phone Wait Times Found The Leading Source Of Customer Ire
    10/23/2015

    Complaints from ratepayers can be wide-ranging, random, and sometimes unreasonable, but there is one thing that tends to aggravate them across the board: long wait times on the phone.

  9. Irish Water Makes Metering Case With First Fix
    10/20/2015

    Irish Water has introduced a new water-saving policy that its executives claim is worth 18 million liters per day.

  10. The $100,000 Question: How Should Utilities Use Social Media?
    10/16/2015

    What does effective social media outreach look like for a water utility? The Water Research Foundation (WRF) is asking that question, and it’s putting its money where its mouth is to find out.