Consumer Outreach

  1. Los Angeles Ratepayers Rewarded For Conservation With Higher Bills

    Los Angeles ratepayers did a good job conserving water amid the California drought, but they will be rewarded with what may feel like a punishment: higher bills.

  2. Utility Takes Action To Prevent Bears From Eating Visitors

    Denver Water has decided to changes some of its normal policies because, strangely enough, it is afraid locals will be eaten by bears.

  3. Value-Of-Water Campaign Imagines Waterless World

    Can you imagine a day without water?

  4. Phone Wait Times Found The Leading Source Of Customer Ire

    Complaints from ratepayers can be wide-ranging, random, and sometimes unreasonable, but there is one thing that tends to aggravate them across the board: long wait times on the phone.

  5. Irish Water Makes Metering Case With First Fix

    Irish Water has introduced a new water-saving policy that its executives claim is worth 18 million liters per day.

  6. The $100,000 Question: How Should Utilities Use Social Media?

    What does effective social media outreach look like for a water utility? The Water Research Foundation (WRF) is asking that question, and it’s putting its money where its mouth is to find out.

  7. ‘Dark Urine’ Tap Water Hits Faucets

    Up to 5,000 homes entirely lost service or had “vile” tap water running through their faucets in Cornwall, England.

  8. How Small Communities Fund Big Infrastructure Projects

    Tap water infrastructure is among the biggest and most challenging expenses for small and medium-sized communities. Just ask James Wright, a public authority CEO in New York.

  9. The Era Of Cheap Water May Be Ending

    Is it the end of the era of cheap water?

  10. Austin Customers Demand Refunds After Meter Dysfunction

    Amid complaints from customers over unusually high bills, Austin Water has issued at least one refund to a customer with a damaged water meter.