Consumer Outreach
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Fertilizer Smell And Taste Pervades Toronto Tap Water
12/8/2016
Water treatment plant upgrades left tap water in Toronto smelling and tasting a little strange this month.
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Madison Utility Tries ‘Unusual’ Approach To Conservation With Giveaway
11/30/2016
The utility in Madison, WI, is trying a new tactic to encourage conservation among ratepayers: a massive giveaway.
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Study Asks Ratepayers How Water Dollars Should Be Invested
11/15/2016
One of the toughest challenges for water utility officials: Convincing ratepayers they should pay more to offset the cost of infrastructure investments.
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Green Bay Enlists Customer Assistance In Lead Strategy
11/7/2016
The water utility in Green Bay, WI, is enlisting customer assistance in addressing its lead challenges.
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Flint Water Problems Continue, Trust In Officials Diminishes
10/18/2016
It has been over a year since residents in Flint, MI, were asked not to drink their water. Since then, other cities have been watchful of their own water sources, adding precautions and taking measures against possible lead contamination.
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Utility Fields ‘Multiple Death Threats’ Over Sewer Line Project
10/4/2016
A North Carolina utility is facing an unusual challenge from some ratepayers: death threats.
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Study Finds That 56,000 Californians Are Drinking Arsenic-Tainted Water
9/26/2016
Drought is not the only water concern for Californians these days. A recent study found that nearly 56,000 Californians are exposed to drinking water that has surpassed the federal safety standards for arsenic.
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Baltimore Rate Hikes May Hit Hard For Poor
9/5/2016
Baltimore city leaders approved an aggressive rate hike last month, and critics say the shift will present a major burden on the city’s many low-income residents.
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Indiana Ratepayers Tired Of Year-Long Brown Water Problem
8/18/2016
Those who call Sellersburg, IN, home are tired of finding their only source of drinking water brown and floating with particles.
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Utility Warns Residents Of Risks From Playing Pokémon Go Near Plant
8/2/2016
Seattle’s wastewater utility is warning residents not to fall into sewer tanks or trespass on plant property while playing Pokémon Go.