05.12.25 -- Is It Time For Your Utility To Transition To A Smart Utility Network?

To effectively tackle leakage, utilities must shift from reactive strategies to proactive, data-driven methodologies. This starts with pressure monitoring to identify critical areas, then applying acoustic tools for precise repair targeting. This integrated, phased strategy allows utilities to reduce water loss, protect infrastructure, and enhance operational efficiency while maximizing ROI.

Walla Walla, Washington, was losing 30% of its water annually due to failing pipes and aging meters. In this case study, read about Walla Walla's journey toward long-term improvement that involved transitioning to a smart utility network from Sensus, a Xylem brand. The solution gave the utility better visibility across more than 11,000 water meters. Better yet, it gave Walla Walla a foundation that was scalable down the road.

Using the ally® water meter along with the two-way Sensus FlexNet® communication network, the Jacksonville Water and Sewer Utilities team ran near real-time usage reports and discovered some customers were losing up to 28,000 gallons of water per day, compared to normal daily consumption of 100 gallons. 

The City of Hot Springs, Arkansas knows the challenges of dealing with aging infrastructure well. The city’s 143-year-old system covers 923 miles of water mains in rocky terrain, making it difficult to detect leaks. That is why the utility’s water department decided to act. 

Nestled among Findlay Township's rolling hills and wooded service territory are 75 miles of waterline. For this reason, remote leak detection became a priority for the Findlay Township Municipal Authority (FTMA). Read more about why FTMA chose smart water technology from Sensus, a Xylem brand, to help tackle unaccounted water loss.