Case Study

Jacksonville, Texas, Tackles Weather Emergency, Improves Customer Service With Xylem Technology


Using the ally® water meter along with the two-way Sensus FlexNet® communication network, the Jacksonville Water and Sewer Utilities team ran near real-time usage reports and discovered some customers were losing up to 28,000 gallons of water per day, compared to normal daily consumption of 100 gallons. The smart technology allowed the city to remotely shut off water distribution to residential customers and protect their homes against flood damage from burst pipes.

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