Pittsburgh Water Sets New Standard With Customer Request Sampling To Support Lead Service Line Replacement

Pittsburgh Water and Sewer Authority (PWSA), in partnership with 120Water, launched a proactive lead service line replacement (LSLR) initiative that placed community engagement at its core. By streamlining the customer sampling process with automated kit distribution, real-time tracking, and rapid turnaround on results, PWSA significantly boosted public trust and participation. Over 12,500 kits were distributed in five years, each serving as both a diagnostic tool and an educational resource. The program not only met compliance standards but exceeded expectations, becoming a model for transparent, responsive public health service. Through efficient workflows and clear communication, Pittsburgh Water strengthened its relationship with residents, empowering them with timely information and driving deeper involvement in infrastructure improvements.

Discover how 120Water helped Pittsburgh Water reduce their turnaround times, streamline sampling workflows, and save hours of work with our sampling solution. Learn how you can also use sampling to support your replacement and community engagement programs with their case study.