Oregon City Finds Improved Customer Service With STAR Network

Redmond’s water utility relied on contracted meter readers to manually report water meter data once a month. Using this outdated monthly system, the city was obtaining inconsistent information that did not allow the utility to effectively answer customer questions.

Additionally, the expense of hiring the contracted company and dispatching a pickup truck and field service person to a site to perform a meter read was becoming a financial burden. This, combined with the cost resulting from water loss due to undetected leaks, prompted the utility to search for a more cost-effective solution that would also help serve its customers more efficiently.

In this case study, learn why the water department chose Aclara's STAR network system to meet its needs.