Infinity And Soft Agent


The benefits are infinite with Infinity and Soft Agent healthcare call center solutions.

Meet the brainpower behind healthcare’s call center and communications needs. 

If you’re looking to streamline your hospital-wide communications, while adding efficiencies and benefits, look no further. 1Call’s Infinity Hospital Call Center and Soft Agent Intelligent Console call management systems are healthcare’s choice for improved customer satisfaction and reduced call handling errors. 

1CALL solutions reduce answering times by 30%

1Call products make it easy for healthcare call handlers to manage all types of calls and at the same time eliminate costly errors. Depending on your hospital’s call center needs, you can select the complete Infinity call center with skills- based call routing, or the SIP-based Soft Agent which turns virtually any computer into a Soft Agent station, backed by the power of Infinity Directories, On-Call Schedules and many other features.

1Call will work with you to create a customized system using Infinity or Soft Agent stations, or using Infinity in your call center and Soft Agent in other departments. Both Infinity and Soft Agent feature Intuitive Call Flow Navigation that easily guides your operators through each call and provides them with the exact information they need.