Business Stream Secures Over £250M In New Contract Wins

Edinburgh based water retailer Business Stream has generated over £250M in new contract wins in the two years since the English retail water market opened in April 2017.

Recent wins include the UK-wide portfolios of Lloyds Banking Group, Network Rail, Regus Management (UK) and Cancer Research. The water retailer also secured a deal with the Yorkshire Purchasing Organisation (YPO) framework, which was the largest single public sector contract awarded this year.

These deals are in addition to wins in the market’s first year, which included the UK-wide portfolios of Greggs and Morrisons and water and wastewater deals with Veolia, Places for People and Southampton Airport.

At the start of the year Business Stream announced its plans to acquire the non-household customer base of Yorkshire Water Business Services and Three-Sixty, a second acquisition for the water retailer since the English market opened. This latest deal has now been confirmed and will see the company manage an additional 140,000 customers. The acquisition almost doubles Business Stream’s market share, cementing its position as one of the top three largest water retailers in the UK market.

Jo Dow, Chief Executive of Business Stream, commented: ““It has been an exciting two years for our business. Using our expertise and experience gained from over 10 years of operating in the Scottish retail water market, we have firmly established ourselves as one of the largest water retailers in the UK. We remain focused on continually raising the bar to provide market leading services, alongside our commitment to help our customers reduce their water use by 20%. Looking ahead, our focus will be on ensuring a seamless transition for our new customers, whilst making sure all of our customers continue to receive a great level of service.”

In the past two years Business Stream has won 14 national and European customer service awards, in recognition of its commitment to deliver innovative customer centric solutions and services. Last week it was announced that Business Stream are finalists in four categories at the 2019 UK Customer Service Awards, which will take place in October at Wembley Stadium.

About Business Stream

• Business Stream is the largest operator in the Scottish non-domestic water market. Headquartered in Edinburgh, it also has offices in Glasgow and Worthing, and employs over 400 members of staff.
• The Scottish retail water market opened in 2008. The English retail water market, which opened in April 2017, has paved the way for over 1.2 million businesses and public bodies in England to now also be able to choose their water supplier.
• Business Stream acquired the non-household customer base of Southern Water in preparation for the English retail water market.
• In January 2019, Business Stream announced that it had bought the customer base of its competitors Yorkshire Water Business Services (YWBS) and Three-Sixty, both part of the Kelda Group, doubling its market share and cementing its position as one of the top three retailers in the UK water market. The acquisition will take effect this autumn.
• Since retail competition was introduced to Scotland in 2008, Business Stream has saved businesses and public sector organisations more than £242M and helped them conserve over 43 billion litres of water.
• The company is a wholly-owned subsidiary of Scottish Water with its own board and independent management team. It was formed in 2006 with the goal of providing a first class service for business customers on the opening of the competitive market.

For more information, visit see business-stream.co.uk.