Esri's ArcGIS® is a modern technology platform that empowers utilities with solutions—solutions that devour underutilized data, harness analytics, and run on any device. It provides solutions that help utilities safely deliver better service with fewer resources, improving collaboration, coordination, and decision-making. It increases workforce effectiveness by making information available via apps, maps, and dashboards. Dependable information is made available in real time, making everyone's job easier.

ArcGIS® uses location technology to transform utility management by bringing data together using location, connecting IT and OT systems. It turns disparate data into information by visualizing and analyzing it in one platform. Disparate data sources can be visualized and analyzed to reveal patterns and trends supporting decision making.

ArcGIS mobile apps enable field staff to access and create data in real time, saving time and reducing errors often introduced in paper processes. Esri’s modern network models include business rules that reduce workload and prevent common mistakes. 

Esri is the global market leader in GIS, helping customers get results since 1969. Esri was founded to help solve some of the world’s most difficult problems. We do so by supporting our users’ important work with a commitment to science, sustainability, community, education, research, and positive change.


Build powerful mapping solutions. ArcGIS for Developers offers a full suite of tools and resources to build mapping and analytics solutions. Use ArcGIS APIs to create location-based applications for web, desktop, and mobile devices. Build, manage, and deploy apps using the right tools, when you need them—priced to fit your needs.

On your desktop, mobile device, or in your browser, jumpstart your workflows with ArcGIS Apps’ collection of integrated, location-based apps that are ready to work, wherever you do. Propelled by Esri’s world-leading mapping software, use the power of location to visualize data, improve coordination, achieve operational efficiencies, and gain insight. Your authoritative data deserves a solution as specialized as the insight it provides – ensure that your teams, in the field or the office, are using the same data to reduce errors, boost productivity, and save money.

ArcGIS Insights is analysis software that fuses location analytics with open data science and business intelligence workflows. Answer questions you didn’t know to ask, analyze data completely, and unlock new insights.  Empower analyst of all skill levels, across departments, to directly connect data, perform advanced analytics, and take results into 3rd party systems.

ArcGIS Indoors is a complete indoor mapping system for smart building management. It organizes CAD, BIM, site scans, and other operational datasets into floor-aware indoor maps to support facilities, workplace, operations, and maintenance applications and use cases. Executives, supervisors, field services, and employees can better understand, maintain, and operate their workplace environment with ArcGIS Indoors.

Part of the Esri Geospatial Cloud, ArcGIS Online enables you to connect people, locations, and data using interactive maps. Work with smart, data-driven styles and intuitive analysis tools that deliver location intelligence. Share your insights with the world or specific groups.

ArcGIS Pro, the powerful single desktop GIS application, is feature-packed software developed with enhancements and ideas from the ArcGIS Pro user community. ArcGIS Pro supports data visualization; advanced analysis; and authoritative data maintenance in 2D, 3D, and 4D. It supports data sharing across a suite of ArcGIS products such as ArcGIS Online and ArcGIS Enterprise, and enables users to work across platforms through Web GIS. Discover the full spectrum of tools and capabilities within ArcGIS Pro today.

ArcGIS offers unique capabilities and flexible licensing for applying location-based analytics to your business practices. Gain greater insights using contextual tools to visualize and analyze your data. Collaborate and share via maps, apps, dashboards and reports.


The objective of asset management is to maximize the performance of assets while minimizing risks, optimizing existing resources, and observing cost constraints.

The challenges faced by utilities today may seem overwhelming at times, but there is a starting point to overcoming them that all utilities have in common: location. It’s hard to think of a utility process that ignores location. Water utilities around the globe display wall maps to enhance decision-making—they work better using location intelligence.

Utility engineers face major challenges due to aging infrastructure and the need for network modernization. The infrastructure built today will likewise be around for a long time. Modernizing the network and how it is managed requires innovative tools and methods. Organizations must deliver more—with fewer resources.

As utilities are challenged to safely deliver better service with fewer resources, they require solutions that improve the efficiency and productivity of their operations.



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Contact: Mariah Salazar


  • Visualizing and analyzing in 3D provides water utilities greater real-world context, from the field or office, for daily operations and emergency response. Watch the full video to learn more.

  • The challenges faced by utilities today may seem overwhelming at times, but there is a starting point to overcoming them that all utilities have in common: location. Most utilities use geographic information system (GIS) technology as a foundation for mapping. However, limiting GIS use to a digital replacement of paper maps is a profound underutilization — it’s also the foundation that enables digital transformation.


  • San Juan Water District (SJWD) has used ArcGIS Utility Network as a foundation for the organization's computer maintenance management system (CMMS) implementation, which uses Cityworks. The Utility Network and the CMMS work from one centralized database for water distribution. The field crews can access the latest information and use the networking analysis capabilities for outage events via tablets in the field or a web browser in the office. The integration of these systems has improved reporting and inspection workflows while providing a single, authoritative source of truth. 

  • In our increasingly digital world, utilities have greater access to real-time information on the operating conditions, performance, and health of their infrastructure. This enables more efficient operations and better-informed planning decisions, more proactive response to network events, and more preventive or predictive maintenance of critical assets. Data can come from a wide range of sources—field applications, SCADA platforms, Internet of Things (IoT) devices, automatic vehicle location (AVL) systems, weather forecasts, and social media. This large amount of data can be overwhelming, quickly becoming dark data—data that is gathered and stored, often in departmental silos, but not used in any meaningful way.

  • Last year, the COVID‐19 pandemic forced many water utilities to close their offices and send staff home. Over the past year, utilities have made changes to meet the challenges of a remote workforce. Schedules have been modified, teams have been split up (social distancing), and new technology has been implemented. Keeping everyone healthy while continuing to serve clean, safe water has been a priority.

  • The Iowa Great Lakes Sanitary District (IGLSD) is a wastewater collection and treatment facility. IGLSD's work is critical for protecting the high water quality of Iowa's Great Lakes. These lakes are part of a chain of glacial lakes that span about 15,000 acres. The Iowa Great Lakes area attracts over one million visitors a year according to the local chamber of commerce.

  • In southeastern Virginia, Hampton Roads Sanitation District (HRSD) handles wastewater treatment for 1.7 million people in 20 cities and counties. Sea-level rise, unusually high tides, and extreme storms prompted a $1.2 billion program—the Sustainable Water Initiative for Tomorrow (SWIFT) that involves replenishing the Potomac aquifer with up to 100 million gallons of SWIFT Water (water treated to meet drinking water standards and matched to the existing groundwater chemistry in the aquifer) per day, an action that may slow or reduce the impact of sea level rise by slowing land settling, or subsidence.

  • Our world is transforming and rapidly becoming digital. Digital twins are abstracting and modeling everything. They improve business processes, reduce risk, optimize operational efficiencies, and enhance decision-making using automation to predict outcomes. Digital twins provide greater context to help solve business challenges by creating relationships and streamlining workflows.

  • Critical infrastructure deserves real-time monitoring. With a service territory of 2,000 square miles in the center of southwestern Pennsylvania, the Municipal Authority of Westmoreland County (MAWC) directly serves 130,000 customers with water and wastewater services. MAWC also serves other water utilities, heavy industry companies, and a power production plant. With a fleet of over 300 vehicles and 2,500 miles of underground assets, MAWC keeps track of its real-time data using Esri's ArcGIS® GeoEvent™ Server.

  • As a leader in the water industry, Gwinnett County Department of Water Resources (GCDWR) aims to provide superior water services at an excellent value. The multi-award-winning utility has been recognized both statewide and nationally for excellence in water production, wastewater treatment, infrastructure development, and customer satisfaction. GCDWR operates and maintains two water production facilities; three water reclamation facilities; more than 200 pump stations; and nearly 8,000 miles of water, sewer, and stormwater pipes that provide essential services to more than 900,000 people each day.

  • The COVID-19 pandemic has rewritten the way businesses and organizations operate and serve their customers, and utility districts are no exception. White House Utility District (WHUD), Tennessee's largest water and wastewater provider in terms of geographic area served, is a case in point.

  • Seattle Public Utilities tackled a vexing water shutoff communication problem and found that a map and automation helped them see the network more clearly.

  • The Lead and Copper Rule is a National Primary Drinking Water Regulation under the Safe Drinking Water Act. Its purpose is to reduce lead and copper at the tap in drinking water provided by regulated public water systems. On December 22, 2020, the Environmental Protection Agency (EPA) finalized the first major update to the Lead and Copper Rule since it was initially enacted in 1991.

  • While coronavirus disease 2019 (COVID-19) is changing almost everything in our lives, one thing hasn’t changed: water continues to be delivered to homes. When you turn on the faucet, clean water comes out. When you flush the toilet, dirty water goes away. Most of us don’t think much about it, but our water utilities do. They are having to adjust, just like everyone else, and continue to operate their systems. They are providing clean and safe drinking water to their customers under completely changed circumstances.

  • Padre Dam Municipal Water District provides water, wastewater, recycled water, and park and recreation services to over 102,000 residents in East San Diego County in California. Padre Dam's infrastructure is worth over $700 million, and it has an annual budget of $76.3 million. Padre Dam imports 100 percent of its drinking water supply and treats two million gallons per day (MGD) of wastewater at the Ray Stoyer Water Recycling Facility.

  • The Prince William County Service Authority supplies clean water and superior service to a large and ever-growing metropolitan population. The Service Authority owns and maintains more than 2,300 miles of pipeline distributing up to 56 million gallons of water a day and treating 43 million gallons of wastewater a day for approximately 350,000 people. 

  • From the management of underground assets, like pipes, valves, and meters, to an automatic fire hydrant inspection notification system to efficiencies in our billing system, GIS increases the quality of service our utility provides every day.

  • I did not have any experience with geographic information system (GIS) technology when I was introduced to Esri in 2016. I started my working career on my father's shrimp boat in the late 1970s, when work was scarce. I followed my father's path as a union pipe welder. Quickly I realized that my interests lay elsewhere. My family was a mix of fishermen, construction workers, and other skilled professionals, so I followed suit and delved into a little bit of it all. I found I really enjoyed working in the construction field and chose masonry.

  • The Municipal Authority of Westmoreland County (MAWC) in New Stanton, Pennsylvania, provides service to more than 130,000 water customers and approximately 27,000 sewer customers. MAWC maintains more than 2,400 miles of water mains, three water treatment plants and eleven wastewater treatment plants. Over the past four years, MAWC has integrated geographic information system (GIS) applications to enhance project workflows and integrate datasets. Previously, while reviewing its construction workflow process, MAWC was frustrated to learn that project status was not being effectively communicated between departments, causing serious delays in inspecting and activating new hydrants.  

  • The National Pollutant Discharge Elimination System (NPDES) permit program, created in 1972 by the Clean Water Act (CWA), helps address water pollution by regulating point sources that discharge pollutants into the waters of the United States.

  • When San Juan Water District's (SJWD) legacy CAD-based geographic information system (GIS) lost its functionality to communicate across departments, it created bottlenecks and data silos. Collaboration became a struggle as staff began to rely on disparate datasets, paper map books, and outdated systems. It was time for a change. SJWD needed a solution that would repair the damage and, more importantly, ensure a sustainable future.

  • Denver Water is committed to delivering a safe, reliable water supply to its customers. The water provided to homes and businesses is lead-free, but lead can get into the water as it moves through customer-owned, lead-containing household fixtures, plumbing, and water service lines—the pipe that brings water into the home from the main in the street.