A business relationship, like any other, is built on the idea that one party can trust the other. For a wastewater utility, this means putting faith in an equipment supplier to understand their needs and provide the services to meet them.
To let utilities know if they’re receiving what they deserve from their equipment suppliers, Water Online spoke with Henk-Jan van Ettekoven, president of Huber Technology. He discussed the preoccupations of many wastewater utilities, the telltale signs that an equipment supplier is really considering their needs, and what recourse to take when expectations are not being met.