What Wastewater Utilities Should Expect From An Equipment Supplier

A business relationship, like any other, is built on the idea that one party can trust the other. For a wastewater utility, this means putting faith in an equipment sup­plier to understand their needs and pro­vide the services to meet them.

To let utilities know if they’re receiving what they deserve from their equipment suppliers, Water Online spoke with Henk-Jan van Ettekoven, president of Huber Technology. He discussed the pre­occupations of many wastewater utilities, the telltale signs that an equipment sup­plier is really considering their needs, and what recourse to take when expectations are not being met.