What Better Data Reveals: Three Utilities, Three AMI Journeys

During this session, leaders from Lower Bartlett Water Precinct, Medford Water, and Woonsocket Water Division share a candid conversation about what changed as they moved from limited or legacy meter data toward continuous system visibility.

Their experiences range from a first transition to AMI to replacing an existing AMI system—and their results reveal what modernization can look like in practice: more than 100 leaks uncovered during one meter rollout, distribution leaks identified almost immediately through acoustic leak detection, previously invisible low-flow consumption, and new ways to communicate with customers and prioritize limited staff.

Rather than focusing on technology for technology’s sake, this panel explores a more practical question: What can a utility do differently when it has data it can trust?

Hear what these utilities expected, what surprised them, what they learned along the way, and how better measurement is changing the way they find leaks, serve customers, deploy resources, and plan for the future.

Key learning objectives:

• How utilities at different stages of modernization evaluate AMI—and determine what they need from their next system
• What more frequent, reliable data can reveal about consumption, water loss, leaks, and system conditions that traditional meter reading may miss
• How utilities are turning greater visibility into action—from prioritizing field work and improving customer service to making more confident operational decisions