Turn Your Industrial Service Staff Into Problem Solving Professionals Through WQA
Web-based courses to use industry veterans’ experience to help improve service performance in the field
A new Web-based industrial water treatment education program from the Water Quality Association will launch in May, designed to help companies raise their service personnel from doing only mechanical repair to understanding the interdependency of complex multi-stage treatment components and determining and meeting customer goals in the field.
Program curriculum, schedules, and registration information is available at wqa.org/education.
“By ensuring that service staff is looking for underlying problems and not just addressing the symptoms, employers can be more comfortable that customers are getting what they need while also cutting back on call-backs,” said Tanya Lubner PhD, director of Education and Certification, Water Quality Association. “This will allow business owners to focus more on running the business and not have to act as field support.”
There are three virtual-classroom courses, each course comprised by 15-20 one-hour classes. The courses are:
- Orientation and Overview of Industrial Water Treatment Systems
- Installation of Industrial Water Treatment Systems
- Troubleshooting of Industrial Water Treatment Systems
The courses will be taught by experts in the field and will use real-world examples.
“Industrial water treatment offers opportunity for business growth, but it also carries a high degree of financial and legal risk,” said Lubner. “These courses provide service staff a solid technical foundation in industrial systems, and will equip them with the knowledge necessary to conduct critical evaluations of a system’s performance. Think of it as a way to develop your employees into experienced technicians with minimal exposure to the blunders associated with “trial-and-error” methodology.”
In addition to topics on system installation and troubleshooting, students will learn the culture of various industries that use high-purity water, how to prepare for site visits, the importance of proper documentation, and other valuable tips so they can professionally represent themselves and their employer, Lubner said. Go to wqa.org/education for registration options, course syllabi, schedule, prerequisites, and instructor bios.
About WQA
WQA is a not-for-profit association that provides public information about water treatment issues and also trains and certifies professionals to better serve consumers. WQA has more than 2,500 members internationally.
SOURCE: WQA