The Improved Business Case For Connecting Systems

Despite the strides in technology, many water utilities still require their technicians to come into the office to collect a stack of work orders. Not only does this create a massive inefficiency, it’s symptomatic of an archaic system in which the back-office functions and operations staff are disconnected. In this Water Talk interview, Todd Lushinsky, business development executive with Nobel Systems, and Aretha Samuel, CTO of Nobel Systems, discuss newer technology that brings multiple areas of responsibility — such as billing, customer service, GIS, and monitoring — together for vastly improved overall management.