Madison County is located in northern Alabama and is home to the city of Huntsville. In 2021, Huntsville ranked #1 for U.S. cities with the most economic growth, putting Madison County on the fast track to urbanization. While the influx of development was a gain for the city, it was taxing to the existing infrastructure. In 2020, as development exploded in and around the city, the Madison County Water Department was adding connections at a rate of 100 new water meters a month.
Challenged by increased demand, a growing customer base and a system that was administered by the city, Madison County decided it was time to transition to an AMI water meter solution. In doing so, they would be overhauling their systems in the ground and in the office.
Madison’s team was stepping up to acquire, install and integrate new smart water meters and implement new meter reading, billing and ordering systems. It was a massive undertaking, one that would bring all administration and customer service in-house and give Madison County full and immediate visibility into its water distribution network for the first time.