I hear similar monologues when visiting clients at their facilities. The ‘know how’ of operations held in the memories of older or retired workers. The ‘know what‘ or critical data siloed away in automated systems. The marriage of these two information streams are often not occurring.
Digital solutions such as automation, digital systems, dashboards, and sensors help resolve this challenge and provide staff with operational insights of their facilities but these alone are not enough. Knowledge capture and transfer represent a core piece to smooth succession planning.