Rethinking The Role Of The Water Meter: A Columbia Water Field Story

For utilities with aging infrastructure, modernizing metering isn’t just a technology decision — it’s a practical, boots-on-the-ground challenge. In this webinar, Dan Zeamer of Columbia Water Company, in Columbia Pennsylvania, shares how a small, privately owned utility in one of the nation’s oldest regions reimagined metering by focusing on installation efficiency, actionable data, and real-world leak detection. From cutting installation time by more than half to gaining daily visibility into system health, Columbia Water Company’s experience shows what changes when meters stop being monthly billing tools and start acting as system sensors.

Joined by Kamstrup Solution Manager Jake Piccioni, the conversation explores how Columbia Water Company translated field-level insights into operational confidence — from pinpointing leaks to supporting customer conversations with hard data. This session offers an honest look at how modern AMI can change day-to-day work, decision-making, and long-term control of a water system.

Key learning objectives:

• Identify how modern AMI and ultrasonic metering extend beyond billing to provide continuous system insight, including early leak detection and operational awareness in aging water infrastructure
• Describe how improvements in meter installation and field workflows can reduce labor time, increase productivity, and create downstream operational efficiencies across utility teams
• Apply data-driven approaches to customer and internal conversations, using hourly consumption and acoustic data to validate leaks, resolve billing disputes, and support informed decision-making