Managing by Measurement: 8 Years of Proven Utility Performance

What if the most valuable outcome of AMI isn't faster meter reading—but better management?

Eight years ago, Milcrofton Utility District invested in advanced metering to improve accuracy and reduce water loss. The early results were impressive: revenue increased, water loss declined, operating expenses dropped, and the system was projected to pay for itself in under seven years.

Now, nearly a decade later, we're revisiting the numbers.

Join Milcrofton General Manager, Mike Jones and Kamstrup's Blake Michal for a conversation about what happens when a utility manages by measurement. Through eight years of operational and financial metrics, they'll explore how trusted data supports better decisions, sustainable growth, and long-term performance—offering a practical framework for utilities looking to measure success beyond installation day.

Key learning objectives:

• Identify the key operational and financial metrics that demonstrate long-term AMI success beyond initial deployment
• Develop a framework for measuring and communicating AMI ROI using real-world utility performance data
• Differentiate between leading and lagging performance indicators and understand how continuous measurement enables more proactive utility management