Making AMI Work: From Data To Action In Water Utilities

Advanced metering infrastructure (AMI) has evolved far beyond automated meter reading and billing. Today, utilities are increasingly focused on transforming the vast amounts of data generated by smart meters into actionable insights that improve operations, strengthen customer engagement, and reduce non-revenue water. This e-book explores the next stage of AMI adoption, highlighting the strategies, lessons, and real-world experiences helping utilities maximize the value of their investments.

Inside, industry experts examine the structural challenges slowing AMI adoption, including funding constraints, organizational change, and data integration hurdles. Readers will also discover the most common implementation mistakes and practical guidance for avoiding them, from network planning and stakeholder alignment to long-term lifecycle management.

The collection also demonstrates how utilities are using AMI data to enhance customer service through proactive leak notifications, transparent usage information, and stronger customer communication. Additional articles showcase how utilities are leveraging high-resolution meter data for conservation efforts, demand forecasting, operational optimization, and smarter water system management.

Featuring insights from Water Online, Kamstrup, the Water Research Foundation, and utility case studies including Medford, Massachusetts, this e-book illustrates how successful organizations are moving beyond technology deployment to build reliable, data-driven operations. Whether you're planning an AMI rollout or looking to extract greater value from an existing system, these articles provide practical guidance for turning meter data into meaningful operational results.