A municipal wastewater treatment facility in Louisiana was experiencing issues with a clamp-on ultrasonic flow meter supplied by a competitor of Siemens. The instrument had numerous electronics failures and the plant manager was struggling to obtain spare parts. A local Siemens sales/service partner technician was called in to repair or replace the existing meter.
The customer wanted minimal interruption to the effluent flow as it would interfere with reporting to the local Department of Environmental Quality. They also required a guarantee of spare parts and factory support for at least 5 years, which Siemens could provide. The Siemens service partner replaced the faulty meter with a portable clamp-on flow meter demo unit, which was well received by the customer.