How Artificial Intelligence (AI) Is Transforming Water Loss Management For Utilities

Water utilities have more data than ever at their disposal, yet turning that information into timely, confident action remains a persistent challenge—particularly when addressing non-revenue water and aging infrastructure. Artificial intelligence is emerging as a powerful catalyst for change, reshaping how utilities interact with analytics and make decisions. Rather than replacing existing systems or staff, AI enhances them by simplifying complex data analysis, surfacing priorities, and accelerating response times. By blending predictive insights with practical recommendations, AI opens the door to more proactive approaches to asset management, pressure control, and capital planning. It also lowers the barrier to advanced analytics by making insights more accessible to non-specialists, allowing teams to focus on outcomes instead of interpretation. Successful adoption, however, depends on thoughtful preparation, including data quality, governance, and a clear understanding of operational goals. When applied with intention, AI becomes less about technology for its own sake and more about enabling utilities to move faster, plan smarter, and build resilience in an increasingly constrained water future.