Case Study

Harnessing The Power Of GIS To Improve Customer Service

Source: ESRI

The COVID-19 pandemic has rewritten the way businesses and organizations operate and serve their customers, and utility districts are no exception. White House Utility District (WHUD), Tennessee's largest water and wastewater provider in terms of geographic area served, is a case in point.

In March 2020, for the first time in its history of service, WHUD closed its lobby to customers and sent nearly two dozen employees home to work remotely. Understanding the vitality of clean and reliable water, especially during a pandemic, WHUD adopted various new practices to help customers who were financially burdened by the pandemic and also to encourage all to use phone and online payment options. The goal of these and many other changes was simple: to help reduce the spread of the virus and protect employees and customers.

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